Unified communications the new paradigm and a panel discussion
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Unified Communications: The New Paradigm and a Panel Discussion. Mark Katsouros, Director of Network Planning, Penn State University Jim Jokl, AVP & Chief Enterprise Architect, University of Virginia. New IT-Driven Paradigms. How Has Communications Evolved?. Air Mail. Long-Distance Voice.

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Unified Communications: The New Paradigm and a Panel Discussion

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Unified communications the new paradigm and a panel discussion

Unified Communications:The New Paradigm and a Panel Discussion

Mark Katsouros, Director of Network Planning, Penn State University

Jim Jokl, AVP & Chief Enterprise Architect, University of Virginia

ACTI-CCM at EDUCAUSE Annual Conference 2012


New it driven paradigms

New IT-Driven Paradigms

ACTI-CCM at EDUCAUSE Annual Conference 2012


How has communications evolved

How Has Communications Evolved?

ACTI-CCM at EDUCAUSE Annual Conference 2012


Air mail

Air Mail

ACTI-CCM at EDUCAUSE Annual Conference 2012


Long distance voice

Long-Distance Voice

ACTI-CCM at EDUCAUSE Annual Conference 2012


Custom ringtone

Custom Ringtone

ACTI-CCM at EDUCAUSE Annual Conference 2012


Mobility

Mobility

ACTI-CCM at EDUCAUSE Annual Conference 2012


Built in ringer

Built-in Ringer

ACTI-CCM at EDUCAUSE Annual Conference 2012


I love telephony

I Love Telephony

ACTI-CCM at EDUCAUSE Annual Conference 2012


Innovation

Innovation

ACTI-CCM at EDUCAUSE Annual Conference 2012


Greater mobility

Greater Mobility

ACTI-CCM at EDUCAUSE Annual Conference 2012


Fancy schmancy

Fancy Schmancy

ACTI-CCM at EDUCAUSE Annual Conference 2012


Revolutionary

Revolutionary

ACTI-CCM at EDUCAUSE Annual Conference 2012


Some social networking

Some Social Networking

ACTI-CCM at EDUCAUSE Annual Conference 2012


Unified communications integrated collaboration

Unified Communications / Integrated Collaboration

ACTI-CCM at EDUCAUSE Annual Conference 2012


Working at half efficiency

Working at Half Efficiency

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm

Paradigm !

Old:I can use my desk phone to talk, talk, or talk.

New:With UC, you can see presence, instant message, voice call, video call, share a desktop, etc.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm1

Paradigm !

Old:I can keep trying to call people until I reach them (or I can keep monitoring a busy indicator).

New:Tag user(s) for status change.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm2

Paradigm !

Old:I have a button on a physical phone that I can press to call a buddy.

New:Using your UC contact list, you can have more buddies & you can decide who your buddies are—not the PBX guy that set your desk phone up 5 years ago.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm3

Paradigm !

Old:Look at a number on my computer screen, & dial it on my desk phone.

New:Just click on a contact’s name (or a number you looked up on the web) & your UC client will dial it.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm4

Paradigm !

Old:I notice my message-waiting indicator & listen to voicemail on my phone.

New:Voicemail is sent to your email inbox, at which point you can listen to it on your computer and/or read a transcribed version (“unified messaging”).

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm5

Paradigm !

Old:Keep trying to call different folks from a specific group until I finally reach one of them (or give up).

New:Look at a functional group, find a green presence bubble, & instantly chat (or talk).

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm6

Paradigm !

Old:Leverage caller ID to decide whether or not to answer my phone.

New:Program custom call-handling via a self-serve portal. Route certain VIPs to your cell, base routes on your calendar, “blocklist” certain people, & generally specify “follow-me” behavior as you desire.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm7

Paradigm !

Old:Voice is critical, because it’s how I reach 9-1-1.

New:Decouple the voice function that’s part of the UC business suite from emergency communication.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm8

Paradigm !

Old:Vendor-specific, proprietary solutions that lock you in to a single vendor’s costs/timelines/ideals.

New:Open-source, open-standard, interoperability.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm9

Paradigm !

Old:Relying on a vendor for support (assuming they’re still in business).

New:Relying on a technical community for support.

ACTI-CCM at EDUCAUSE Annual Conference 2012


Paradigm10

Paradigm !

Old:I pay the telecom dept. / my local telephony provider to move my phone.

New:Moving to another desk/room/building/campus? Unplug your phone & plug it in at your new location. (Of course, your softphone would go with you too, on any number of platforms.) Cost savings & more service flexibility!

ACTI-CCM at EDUCAUSE Annual Conference 2012


Communication collaboration

Communication  Collaboration

ACTI-CCM at EDUCAUSE Annual Conference 2012


The promise of an amazing future

The Promise of an Amazing Future

  • Calendar- & activity-based presence

  • Federation

  • Fixed-Mobile Convergence (FMC)

  • Geographic Information System (GIS)

  • Global Positioning System (GPS)

  • Radio-Frequency Identification (RFID)

  • Session Initiation Protocol (SIP)

  • Telepresence

  • And more (ultimately resulting in complete customization as specified by the end-user, & complete flexibility & interoperability)!

ACTI-CCM at EDUCAUSE Annual Conference 2012


Panel discussion

Panel Discussion

  • Doug Carlson, Associate Vice President, Communications & Computing Services (NYU)

  • Richard Hach, Associate Director, Network Administration, Special Projects & Initiatives (Virginia Tech)

  • Tim Lance, President & Board Chair (NYSERNet, Inc.)

ACTI-CCM at EDUCAUSE Annual Conference 2012


Unified communications the new paradigm and a panel discussion

Q&A

Thank you!

ACTI-CCM at EDUCAUSE Annual Conference 2012


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