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SFIA Overview SFO is located in San Mateo County, 15 miles South of San Francisco PowerPoint PPT Presentation

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SAN FRANCISCO POLICE DEPARTMENT response to the crash and aftermath of Asiana Flight #214 (291 passengers & 16 crew members) Seoul’s Incheon International to San Francisco International. SFIA Overview SFO is located in San Mateo County, 15 miles South of San Francisco. Birdseye View.

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SFIA Overview SFO is located in San Mateo County, 15 miles South of San Francisco

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Sfia overview sfo is located in san mateo county 15 miles south of san francisco

SAN FRANCISCO POLICE DEPARTMENTresponse to the crash and aftermath ofAsiana Flight #214 (291 passengers & 16 crew members)Seoul’s Incheon International to San Francisco International

Sfia overview sfo is located in san mateo county 15 miles south of san francisco

SFIA OverviewSFO is located in San Mateo County, 15 miles South of San Francisco

Birdseye view

Birdseye View

Sfo approach

SFO Approach

Sfia overview sfo is located in san mateo county 15 miles south of san francisco

Date/Time of Event: Saturday, July 6, 2013 @ 1128 hours

Weather: 72F

Visibility: Clear

Wind: 6 mph

It was a clear, sunny morning with a very mild wind. There was no warning from the aircraft that the landing was going to be problematic. The first information came from an SFPD canine patrol unit that was on the Airfield and witnessed the crash.

Initial response

Initial Response

13 minutes into the event

13 minutes into the event…



Medical transport

Medical Transport

189 passengers were transported to 12 different hospitals located in San Francisco, San Mateo, Santa Clara and Alameda Counties.

  • 2 Most serious injuries by Air Ambulance

  • Serious injuries by regular Ambulance

  • Minor injuries in bus loads

Patient status

Patient Status

49 Serious Condition

132 Minor Injuries

3 Deceased (2 at Scene, 1 at Hospital)

123 No Reported Injuries

Total: 307

Evacuation to customs from airfield

Evacuation to Customs from Airfield

Survivors moved to the International Terminal

“G” side Customs in-transit area

Uninjured passengers accommodated in the hallway with access to restrooms and water

Crew members were sequestered in the waiting lounge

Emergency operations center activated

Emergency Operations Center Activated

First passenger tweet 53 seconds

First Passenger Tweet – .53 seconds

11:28:07 Aircraft comes to rest

11:29 (0.53)First photo sent on Twitter

Plan for initial sfpd response

Plan for Initial SFPD Response

Original Plan:

SFPD – Pre-designated duties according to the Emergency Response Plan involves security and access control

Initial response1

Initial Response

SFPD (18), SFFD (23), and Airfield Safety (5) personnel responded to the scene, initiated a command post and began a rescue operation for 307 people

Four SFPD officers remained in the terminals and established security at the family reunification, museum (press location), and patrolled the terminals

Ntsb federal family assistance plan for aviation disasters appendix h page 58 december 2008

NTSB Federal Family Assistance Plan for Aviation DisastersAppendix H, Page 58, December 2008

What if the TSA or an airport police officer wants the manifest?

Since the events of 9/11/2001, the NTSB and air carriers have agreed that air carriers may give a copy of the manifest to the FBI’s Airport Liaison Agent (ALA) at any airport in the United States. The agent will then distribute the manifest, as necessary, to other agencies. If you do not know your ALA, please contact your local FBI office or your airport police department.

SFPD officers were able to obtain a copy of the flight manifest very early in the event. This was extremely helpful in accounting for all the passengers and crew members.

Sfia overview sfo is located in san mateo county 15 miles south of san francisco

What Went Well

Challenges we Faced

Lessons Learned

San francisco police department

San Francisco Police Department

Airport Bureau On-Duty Staffing on July 6, 2013, 1128 hours.


1 – Lieutenant1 – Lieutenant

1 – Sergeant 0 – Sergeants

12 – Officers (3 in each of four terminals) 2 – Officers

2 – Patrol cars on Landside 26 – Police Service Aides

1 – Patrol car on the Airfield

2 – Mobile Canine Units

Total: 48

Airport staffing night watch

Airport Staffing / Night Watch

1230 hrs. Started calling in the 1500 shift officers

14 scheduled to work

13 responded to work early

1500 hrs. Started calling in the 2100 shift officers

10 scheduled to work

9 responded to work early

* You must begin thinking about the Second and Third Operational Periods immediately so you don’t use all of your Human Resources in the First Operational Period.

Airfield safety officer response

Airfield Safety Officer Response

1 - Supervisor

4 - Airfield Safety Officers

Airfield Safety Officers (ASO’s) responded to the scene and evacuated the victims in pickup trucks to the ambulance staging area because the scene was too volatile

Mutual aid from san mateo county

Mutual Aid from San Mateo County

San Mateo Sheriff’s Office and

Neighboring San Mateo County Police Agencies

1 - Lieutenant

4 - Sergeants

32 - Officers/Deputies

Total: 37

Outside staffing

Outside Staffing

On-Duty SFPD City units sent to SFO to assist

1 - Captain

2 - Lieutenants

4 - Sergeants

51 - Officers

Traffic (12), Tactical (7), Marine (4), Stations (35)

Total: 58

U s customs border protection

U.S. Customs & Border Protection

Sworn members dispatched

15 – Initially

20 – Additional

Total: 35



By 1400 hours, there were 165 police officers, sheriff deputies and customs officers on scene. This put a significant strain on law enforcement staffing in both San Francisco and San Mateo Counties.


San Francisco Police (Airport units) – 22Police Service Aides – 26

San Francisco Police (City units) – 58

San Francisco Police (Off duty) – 13

San Mateo County Agencies – 37

U.S. Customs & Border Protection – 35

Total: 165

However, as the event transitioned from a rescue operation to an investigation, the amount of officers needed on the Airfield Operations Area (AOA) dropped significantly. By 1500 hours, we were able to begin releasing a significant amount of the outside resources.

Radio issues

Radio Issues

SFPD Airport units could communicate with San Mateo units on the county channel

City units from San Francisco could not communicate with Airport Bureau units because the airport recently switched to a new 700 MHz encrypted system and the City units are still on the former 800 MHz.

Airport Communications was able to use the old mutual aid channel to facilitate communication for all SFPD units

The reflection room family reunification area

The Reflection Room(Family Reunification Area)

Located in a Public Area in the International Terminal

(No Privacy)

Room was too small (Capacity 145 )

No restrooms inside, families used adjacent public restrooms

California penal code 409 5

California Penal Code 409.5

(a) Whenever a menace to the public health or safety is created by a calamity including a flood, storm, fire, earthquake, explosion, accident, or other disaster, officers of the Department of the California Highway Patrol, police departments, marshal's office or sheriff's office, any officer or employee of the Department of Forestry and Fire Protection designated a peace officer by subdivision (g) of Section 830.2, any officer or employee of the Department of Parks and Recreation designated a peace officer by subdivision (f) of Section 830.2, any officer or employee of the Department of Fish and Game designated a peace officer under subdivision (e) of Section 830.2, and any publicly employed full-time lifeguard or publicly employed full-time marine safety officer while acting in a supervisory position in the performance of his or her official duties, may close the area where the menace exists for the duration thereof by means of ropes, markers, or guards to any and all persons not authorized by the lifeguard or officer to enter or remain within the enclosed area. If the calamity creates an immediate menace to the public health, the local health officer may close the area where the menace exists pursuant to the conditions set forth in this section.

(b) Officers of the Department of the California Highway Patrol, police departments, marshal's office or sheriff's office, officers of the Department of Fish and Game designated as peace officers by subdivision (e) of Section 830.2, or officers of the Department of Forestry and Fire Protection designated as peace officers by subdivision (g) of Section 830.2 may close the immediate area surrounding any emergency field command post or any other command post activated for the purpose of bating any calamity enumerated in this section or any riot or other civil disturbance to any and all unauthorized persons pursuant to the conditions set forth in this section whether or not the field command post or other command post is located near to the actual calamity or riot or other civil disturbance.

(c) Any unauthorized person who willfully and knowingly enters an area closed pursuant to subdivision (a) or (b) and who willfully remains within the area after receiving notice to evacuate or leave shall be guilty of a Misdemeanor.

(d) Nothing in this section shall prevent a duly authorized representative of any news service, newspaper, or Radio or television station or network from entering the areas closed pursuant to this section.

Reflection room

Reflection Room

Sfia overview sfo is located in san mateo county 15 miles south of san francisco

A family member was “wired up” by media to solicit statements from family/friends in the reunification area

A media representative tried to present themselves as a family member to gain access to the reunification area

Designated media area

Designated Media Area

Our Museum in the International Terminal had the necessary space but the location created problems once media ascertained they could get access to the family reunification area that is located at the opposite end of the terminal. Beginning at 1300 hours on 7/6/14, the airport PIO (Doug Yakel) facilitated the first of four briefings.

Note: Identify a location that has sufficient space for media personnel and their equipment.

First press announcement

First Press Announcement

Joint media briefing

Joint Media Briefing

Eoc hourly briefings

EOC Hourly Briefings

The first briefing was at 1300 hours.

A representative of the Airport announced to the EOC group and Airlines that runways 1L & 1R will be open in four (4) hours with no consultation with LEO’s


Agency Heads need to meet at 45 minutes to the hour and determined what activities will occur in the next hour and then make the announcement at the top of the hour

Site management length of two football fields

Site Management(Length of two football fields)

Crime Scene – FBI

Assessed the scene to determine if a criminal act was involved in the crash. After they finished their assessment, the crash scene transitioned to the focus of the NTSB.

Runways 1L/1R opened on 7/6/14 at 1528 hours.

Runway 28R opened on 7/7/14 at 1253 hours.

Crash Scene – NTSB

The NTSB investigated the scene during daylight hours until 7/10/13 at 2000 hours.

Area returned to SFO for Recovery Operation

SFO immediately began repairs and re-opened runway 28L on 7/12/13 at 1705 hours.

Site preservation 24 7

Site Preservation24 / 7

Landside / AOA:

  • Command Post Vehicle

  • 3 units posted in a triangle around crash site

    Waterside/Lagoon/Point of Impact:

  • SFPD Marine Unit (Primary)

    (Mutual Aid from the region was needed to support SFPD)

    The listed agencies staffed some of the shifts for 5 days:

    1) San Mateo Sheriff

    2) Alameda Sheriff

    3) Oakland Police

Secured area access issues

Secured Area Access Issues

Crime Scene Management (Land and Sea)

Staffing for Regular Patrol Assignments

LEO Support for Police Service Aides at AOA Checkpoints

A morning meeting at the United Conference Room for access clearance and transportation to the crash site

Identify a single point of entry for investigative personnel that arrive during the day

Identify access road with cones from the gate to crash site staging area to avoid accidents

Hotel issues

Hotel Issues

Asiana moved the passengers and families to:

Crown Plaza Hotel

1177 Airport Blvd, Burlingame, CA

(located 5 minutes south of SFO)


Security for the Families

Media Management

Law Enforcement Jurisdictional Issues

Family assistance

Family Assistance

Passengers in the terminal

Passengers in the Terminal



Critical Incident Response Team


A C.I.R.T. debriefing for SFPD Officers, Police Service Aides, Airfield Safety Officers and Airport 9-1-1 Dispatchers was held twice during the week and was facilitated by the SFPD Behavioral Science Unit

Customs and Border Protection had established a support network for their own personnel

Contact information

Contact Information

Captain Albert Pardini

Commanding Officer

Airport Bureau, Patrol Division

(650) 821-7171

[email protected]

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