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CSI Cyberspace: A Multiple Case Study Investigation of the Untimely Demise of Seven Virtual Reference Services
Marie L. Radford, Ph.D., Rutgers University
M. Kathleen Kern, MLS, University of Illinois at Urbana-Champaign
New Reference Research:
11th Annual Reference Research Forum,
ALA, Chicago June 25, 2005
Note: Totals to 8 since Case B listed 2 primary factors (Technical Problems and Low Use).