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Oracle Business Intelligence Solutions in Public Sector

Oracle Business Intelligence Solutions in Public Sector. Akis Papastamoulis Technology Sales Consultant. Agenda. <Insert Picture Here>. About Oracle Key Characteristics of Business Intelligence in Public Sector Oracle’s Business Intelligence & Performance Management solution

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Oracle Business Intelligence Solutions in Public Sector

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  2. Oracle Business Intelligence Solutions in Public Sector Akis Papastamoulis Technology Sales Consultant

  3. Agenda <Insert Picture Here> • About Oracle • Key Characteristics of Business Intelligence in Public Sector • Oracle’s Business Intelligence & Performance Management solution • Results Achieved by Oracle Customers 3

  4. Oracle Corporation • World’s largest enterprise software vendor • $18 billion revenue, FY07 • 300,000 global customers • 37,500 applications customers • 53,500 fusion middleware customers • 74,000 employees; 7,500 support personnel • 19,500 partners • 9,100 Independent Software Vendors (ISVs) • Operating in 145 Countries 4

  5. Leader in Key Markets • Enterprise Performance Management • Database • Database share on Linux • Supply Chain Management • CRM • Retail • Communications • Human Capital Management • Financial services • Public sector • Professional services 5

  6. Agenda <Insert Picture Here> • About Oracle • Key Characteristics of Business Intelligence in Public Sector • Oracle’s Business Intelligence & Performance Management solution • Results Achieved by Oracle Customers 6

  7. Business Intelligence in Public Sector • To measure, manage and report on performance • Logistics • Policy formulation • Planning & budgeting • Statutory reporting & Best Value • An aid to joined up government to improve service • Public Information • Inter-agency liaison (Single view of citizen) • To explore hidden relationships in data • disease surveillance & public health • identifying tax fraud and money laundering • homeland security • crime prevention 7

  8. Performance Measurement • Many different government departments contribute to the overall service provided to citizens • Governments organised and managed by department or agency – judiciary, law enforcement, social services, treasury, transport….. • But….performance measurement required is focused on service provided to citizens horizontal centred Service provision (environment, health and safety, integrated transport, fraud detection) Vertical centred department structure process follow structure Performance measures process 8

  9. Need for performance measurement is everywhere in public sector • Measure levels of service and optimize • Predict and prevent capacity bottlenecks • Improve processes to service citizens Improve service to citizens • Optimize capacity and resource usage • Benchmark service costs & quality • Assess supplier performance Decrease costs • Complex demand planning • Create budgets, and monitor performance • Monitor compliance Optimise processes • Assess what factors drive voter satisfaction • Monitor voter satisfaction Increase voter satisfaction • Manage risks of impact of policy • Assess cause and effect of implementing policy Risk Management 9

  10. Agenda <Insert Picture Here> • About Oracle • Key Characteristics of Business Intelligence in Public Sector • Oracle’s Business Intelligence & Performance Management solution • Results Achieved by Oracle Customers 10

  11. SetGoals Plan Align InsightPerformanceAction Report Monitor Analyze Oracle’s EPM System VisionFocus on Today and Plan for Tomorrow • Link strategic goals to operational decisions • Integrates all management processes • Deliver consistent, reliable insights to drive action • Lower costs and reduces system complexity • Single version of the truth 11

  12. Oracle’s Enterprise Performance Management System EPM Workspace Performance Management Applications BI Applications Business Intelligence Foundation Fusion Middleware OLAP Data Warehouse Data Mart Business Process Excel XML OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom 12

  13. EPM WORKSPACE Web Search Alerts Mobile Desktop Office Performance Management Applications BI Applications BI Applications Business Intelligence Foundation Fusion Middleware OLAP Data Warehouse Data Mart Business Process OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Pervasive Information Access Through a Unified BI Foundation 13

  14. Hot-Pluggable with Existing IT Investments PORTALS APPLICATIONS DESKTOP TOOLS DATA MINING Any JSR 168 Portal Oracle Data Mining, SPSS, SAS Oracle EBS, Siebel, SAP, PeopleSoft, JD Edwards… Excel, Outlook, Lotus Notes... Oracle Enterprise Performance Management System Oracle Business Intelligence Foundation SECURITY DATA ACCESS DATA INTEGRATION Oracle Kerberos iPlanet MSFT AD Novell Custom Others... Oracle RDBMS Oracle OLAP Option Microsoft SQL Server Microsoft Analysis Services IBM DB2 Teradata Essbase SAP BW XML, Excel, Text Oracle Data Integrator (Sunopsis) Oracle Warehouse Builder Informatica Ascential Others... 14

  15. FUSION MIDDLEWARE Data Quality Data Integration Business Process Management Identity Management Content Management MDM SOA Leverages Fusion Middleware EPM Workspace Performance Management Applications BI Applications Business Intelligence Foundation OLAP Data Warehouse Data Mart Business Process Excel XML OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom 15

  16. EPM Workspace BI Applications Business Intelligence Foundation Fusion Middleware Market Leading Performance Management Applications PERFORMANCE MANAGEMENT APPLICATIONS BI Applications Financial Reporting & Compliance Strategy Management Business Planning Profitability Management OLAP Data Warehouse Data Mart Business Process OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML 16

  17. FEATURES Simple to Customize Easy to Integrate Financial Data Quality Complete Audit Trails Flexible Workflow Powerful Reporting Finance Owned & Operated Oracle’s Hyperion Financial Management #1 Financial Consolidation, Reporting and Analysis BENEFITS • Confidence in the Numbers • Reduce Cycle Time • Automate Collection & Validation • Lower Cost of Compliance • Speed and Agility FINANCIAL REPORTING, CONSOLIDATION, AND ANALYSIS SOLUTION FOR GOVERNMENT 17

  18. FEATURES Strategic Planning Modeling & Simulation What-if Analysis Excel Integration Enterprise Collaboration Native Reporting & Analysis #1 Planning & Budgeting Applications Oracle’s Hyperion Planning BENEFITS • Speed • Accuracy • Align finance and operations • Accountability • Visibility to past, current and future business performance PERFORMANCE-BASED BUDGETING SOLUTION FOR GOVERNMENT 18

  19. EPM Workspace Performance Management Applications Business Intelligence Foundation Fusion Middleware Comprehensive BI Applications BI APPLICATIONS ContactCenter Order Mgmt. Supply Chain Svcs. HR Finance Sales Mktg. OLAP Data Warehouse Data Mart Business Process OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML 19

  20. Focus:Business Intelligence ApplicationsMake Better Operational Decisions with Improved Visibility • Hundreds of pre-built operational dashboards, reports and alerts • Embedded best practice calculations & key performance indicators by role • Analytic workflows to drive best actions • Business domains: Citizens Service HCM Finance Supply Chain Order Mgmt Contact Center Marketing 20

  21. Prebuilt ETL to extract data from over 3,000 operational tables and load it into the DW, sourced from Siebel CRM systems, and other sources Pre-mapped metadata, defining real-time access to analytical and operational sources, embedded best practice calculations and metrics for the Case Worker & Dept Mgr 1 3 • Presentation Layer • Logical Business Model • Physical Sources Business Analytics Warehouse Public Sector Case Analytics utilizes ETL routines that extract data from 2,000+ operational tables and load it into 3 star-schemas available for immediate analysis 2 A “best practice” library of over 150 prebuilt role-based intelligence dashboards, reports and alerts for Case Managers, Investigators and Benefits Analysts 4 Example: Oracle Public Sector Case Analytics 21

  22. Highly Scalable BI Foundation EPM Workspace EPM Workspace Performance Management Applications BI Applications BUSINESS INTELLIGENCE FOUNDATION Common Enterprise Information Model Essbase BI Server Fusion Middleware OLAP Data Warehouse Data Mart Business Process Excel XML OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom 22

  23. PRESENTATION LAYER • User roles, preferences • Simplified view • Logical SQL interface SEMANTIC OBJECT LAYER • Dimensions • Hierarchies • Measures • Calculations • Aggregation Rules • Time Series PHYSICAL LAYER • Map Physical Data • Connections • Schema Common Enterprise Information ModelEnables Consistency, Security, Reuse, Flexibility Role-Based Views of the Information Relevant to the User Consistent Definition of Business Measures, Metrics, Calculations Model Once, Deploy Everywhere Across Any Data Sources 23

  24. Oracle BI ServerSimplified, Powerful, Intelligence Across Sources • Simplified Business Model View • Advanced Calculation and Integration Engine • Intelligent Request Generation and Optimized, Distributed Data Access • Mission Critical Scalability and Performance • Foundation for all OBIEE Presentation Services ORACLE BI EE PRESENTATION SERVICES OTHER THIRD PARTY TOOLS OPEN SQL INTERFACE • Simplified Business View • Unified Metadata • Intelligent Caching • Advanced Calculations • Aggregate Navigation & Creation • Federated Query and Integration • Optimized SQL / Function Shipping ORACLE BI SERVER • Native RDBMS • Oracle • SQL Server • DB2 • Teradata • ODBC • Multi-dimensional • XMLA • Oracle OLAP Option • MS Analysis Services • SAP BW • Other • XML, • Excel • Text 24

  25. Oracle’s Hyperion Essbase Speed of Thought Analytics Richest Business User Experience • Superior Tools for the Business User • Broadest Analytic Functionality • “Speed of Thought” Response Most Highly Advanced Calculation Engine • Superior Calculation Power • Comprehensive Library of Functions • Extensive Financial and Time Intelligence Best Custom Analytic Environment • Optimized Storage • Enterprise scale Forward Looking Applications • Premium Performance 25

  26. OLAP Data Warehouse Data Mart Business Process OLTP & ODS Systems SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Oracle BI Enterprise Edition PlusBest in Class, Business User Tools EPM WORKSPACE MS Office & Outlook Integration Interactive Dashboards Reporting & Publishing Ad-hoc Analysis Desktop Gadgets Proactive Detection & Alerts Disconnect & Mobile Analytics Search COMMON ENTERPRISE INFORMATION MODEL • Integrated Security, User Management, Personalization • Multidimensional Calculation and Integration Engine • Intelligent Request Generation and Optimized Data Access Services 26

  27. EPM & BI Customers – Public Sector Public Services Welfare Defense Security Local Government Healthcare Services for the taxes Communication 27

  28. Agenda <Insert Picture Here> • About Oracle • Key Characteristics of Business Intelligence in Public Sector • Oracle’s Business Intelligence & Performance Management solution • Results Achieved by Oracle Customers 28

  29. The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform • COMPANY OVERVIEW • Includes 52 hospitals and 743 external healthcare units, designed to promote protection of the health of the state’s four million citizens • Industry: Healthcare • Employees: 21400 • Revenue: US $350 million • CHALLENGES/OPPORTUNITIES • Unify information systems in a robust, high availability platform that helps improve health services • Establish an easily accessed, standardized, and homogeneous database to process large volumes of information • Centralize information to distribute it quickly and efficiently to various areas of planning and medical care • Provide performance indicators for hospital care, to improve decision making by management • Generate statistical reports of up-to-date information, online and in real time, to develop public health policies • Optimize the hospitals’ operating efficiency to improve care • SOLUTIONS • Oracle Database Enterprise Edition • Oracle Warehouse Builder • Oracle Fusion Middleware • Oracle Business Intelligence CUSTOMER PERSPECTIVE “The flexibility that Oracle Business Intelligence provides is unique, allowing us to align ourselves in a strategic way to our institution’s goals. It also provides greater advantages because of its cost benefits.” – Jaime Flores Peña, Deputy Director of Health Innovation and Information, The Department of Health of the State of Veracruz • RESULTS • Integrated 10 information systems in a robust, high-availability, rapid-access platform with Oracle Database • Centralized information in a robust and homogeneous database with the help of Oracle Warehouse Builder • Used Oracle Business Intelligence to generate personalized reports, facilitating analysis of public health policies • Reduced time needed for the monthly evaluation of hospital care performance from one month to one day • Reduced time needed to update 224 files of basic information from municipalities, jurisdictions, and the state from six months to a monthly online process • Reduced response time providing critical information to the areas of planning and medical care from three days to two hours, improving operating efficiency • Guaranteed real-time visibility of the exact figures for daily hospital occupancy, improving medical services • Developed 106 variables and 94 diagnostic indicators of health in the state, supporting decision making related to new public health programs 29

  30. Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties CUSTOMER PERSPECTIVE “We are surrounded by a sea of data. But it is only when we use tools that put this data in context—which Oracle technology enables us to do—that it is of value to us and allows us to work more efficiently.” Solveig Dalene, Project Manager, Norwegian Directorate of Taxes • COMPANY OVERVIEW • The Norwegian Directorate of Taxes ensures that the nation’s taxes are collected and designated correctly and maintains an accurate, up-to-date national population registry • Industry: Public Sector • Employees: 5000 to 10000 • Revenue: US $31,4 million • CHALLENGES/OPPORTUNITIES • Eradicate lack of integration between different source systems • Protect sensitive data and personal details in accordance with strict government requirements regarding security and personal protection • Acquire a more powerful data warehouse to manage and accommodate massive volumes of data • SOLUTIONS • Oracle Database • Oracle Application Server • Oracle Warehouse Builder • Oracle Workflow • Oracle Business Intelligence • RESULTS • Established a new data warehouse based on Oracle Database 10g, Oracle Application Server, and Oracle Warehouse Builder, creating a basic infrastructure capable accommodating future growth and needs • Provide auditors and collectors with a better, more integrated foundation for making decisions about taxes owed • Used the development tools in Oracle Warehouse Builder, Oracle Designer, and Oracle Workflow to ease future upgrades, enhance stability, and maximize functionality • Simplified reporting with Oracle Business Intelligence • Eased the tax designation and collection work of more than 100 users • Created a system capable of managing 4 terabytes of data while simultaneously ensuring the security and privacy of the information 30

  31. The Oracle Difference Only Oracle… • Provides all key components – database, middleware, and applications, all based on open standards – to transform your organization • Offers a completely open and standard-based business intelligence solution covering support processes as well as core public action processes • Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base 31

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