Warden Lodge:  daily demand starting to show predictable pattern.
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Warden Lodge: daily demand starting to show predictable pattern. High level of phonecalls , 8.5% of list, “bring in” rate around 40%. Wait to see a GP, average days, has from 4 days via 2 days to virtually all same day. This is great service. (But you don’t have to insist on same day).

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Warden Lodge: daily demand starting to show predictable pattern.High level of phonecalls, 8.5% of list, “bring in” rate around 40%


Wait to see a GP, average days, has pattern.from 4 days via 2 days to virtually all same day. This is great service. (But you don’t have to insist on same day)


Response time, in minutes, is looking good, median 49. pattern.Further work matching supply & demand could halve it, increasing satisfaction


Pattern of demand already beginning to spread all day service
Pattern of demand pattern.already beginning to spread, all day service.



Pattern of phone/face to face by working day since looks fine (except first Monday, probably coding issue)


Early findings great service
Early findings – great service fine (except first Monday, probably coding issue)

  • Since launch phone contact has been rapid at a median of 49 minutes, and almost all f2f on the same day

  • Demand is high at 8.5% of list, bring in rate fine at 40%. Coding issue probably only first day.

  • Already the daily spread of demand has improved, patients gaining confidence that service is all day.

  • 8am is still busy and will remain so, but use the Loadmaster chart to plan rotas and get on top of demand. This will further improve response time.

  • Now is a great time to start your patient surveys – get a picture of how it is working for them.


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