Warden Lodge:  daily demand starting to show predictable pattern.
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Pattern of demand already beginning to spread, all day service. PowerPoint PPT Presentation


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Warden Lodge: daily demand starting to show predictable pattern. High level of phonecalls , 8.5% of list, “bring in” rate around 40%. Wait to see a GP, average days, has from 4 days via 2 days to virtually all same day. This is great service. (But you don’t have to insist on same day).

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Pattern of demand already beginning to spread, all day service.

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Pattern of demand already beginning to spread all day service

Warden Lodge: daily demand starting to show predictable pattern.High level of phonecalls, 8.5% of list, “bring in” rate around 40%


Pattern of demand already beginning to spread all day service

Wait to see a GP, average days, has from 4 days via 2 days to virtually all same day. This is great service. (But you don’t have to insist on same day)


Pattern of demand already beginning to spread all day service

Response time, in minutes, is looking good, median 49.Further work matching supply & demand could halve it, increasing satisfaction


Pattern of demand already beginning to spread all day service

Pattern of demand already beginning to spread, all day service.


Every day is showing a peak at 8am and this can be planned for

Every day is showing a peak at 8am, and this can be planned for.


Pattern of demand already beginning to spread all day service

Pattern of phone/face to face by working day since looks fine (except first Monday, probably coding issue)


Early findings great service

Early findings – great service

  • Since launch phone contact has been rapid at a median of 49 minutes, and almost all f2f on the same day

  • Demand is high at 8.5% of list, bring in rate fine at 40%. Coding issue probably only first day.

  • Already the daily spread of demand has improved, patients gaining confidence that service is all day.

  • 8am is still busy and will remain so, but use the Loadmaster chart to plan rotas and get on top of demand. This will further improve response time.

  • Now is a great time to start your patient surveys – get a picture of how it is working for them.


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