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SAVIN Customized Solutions The Technology

SAVIN Customized Solutions The Technology. John Dixon David Koosis Jo Winston Louisiana New York Wisconsin. Types of SAVIN Systems. Closed Not available to the general public Only defined groups can register, i.e. crime victims, witnesses, certain criminal justice professionals

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SAVIN Customized Solutions The Technology

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  1. SAVIN Customized SolutionsThe Technology John Dixon David Koosis Jo Winston Louisiana New York Wisconsin

  2. Types of SAVIN Systems Closed Not available to the general public Only defined groups can register, i.e. crime victims, witnesses, certain criminal justice professionals Information that may require a closed system: juvenile adjudication, civil commitments Open Anyone can register for notification Combination General public can register for certain types of information Certain information or registration type is only available to defined groups

  3. Dave KoosisNew York How NYC Provides Inmate Status Information to victims, law enforcement, service providers, and other customers

  4. Department of Correction Sites

  5. Basic Stats • 103,813 annual admissions to NYC jails • Average daily inmate population 13,497 • Staff: 10,550 Uniformed; 1,650 Civilian • 52 Sites • 15 jails (10 on Rikers Island) • 15 Court Facilities • 1 million outgoing inmate phone calls each month • 543 vehicles staffed by 438 employees transport more than 2.5 million inmates, staff, visitors, a year

  6. Jails are different from Prisons • Average length of stay 46.7 days. • 41% of those discharged are rearrested within one year • 67% are rearrested within three years • 80% detainees awaiting trial

  7. Use Services from Multiple Agencies • ~75% have some form of addiction • 20% require detoxification upon admission • 32% are illiterate • 40% require some form of mental health services • ~12% have severe mental illness • 30% of those leaving jail end up in a homeless shelter

  8. DOC is part of a complex process http://www.ojp.usdoj.gov/bjs/flowchart.htm

  9. Business Processes Span Organizations Global Federal Homeland Security Social Security Administration Etc… Vertical Integration State Dept Criminal Justice Services Parole Correction Etc. Local NY Police Department Boro DA’s NYC Probation Dept of Investigation Dept of Education Dept of Health HIDTA Dept of Homeless Services HRA/DSS NYC Correction Criminal Justice Association Board of Correction Legal Aid Society Prison Health Services Victim Notification CBO’s Etc… Horizontal Integration

  10. Customers for Inmate Status Data • Family & Friends • Lawyers & Service Providers • Law Enforcement • And, yes: Victims

  11. Constant flow of inquiries • DOC Handles about 11,000 phone inquiries a month regarding inmate status • APPRISS is contracted to handle overflow of phone and IVR inquiries • About 5,000 website inquiries a day • About 100 USPS letters a week

  12. Inmate Status available as you like it Multiple modes of delivery Inmate status data every 15 minutes HTML Lookup RSS Jail Management System Subscribe InmateLookup Service VoiceXML Notify SMTP DB2Linux JavaWeb ServicesXML XML DECOpenVMS

  13. Inmate Lookup Service HTML InmateLookup Service VoiceXML Lookup Subscribe SMS Notify Email CityStateFed XML NIEM GJXDM

  14. The HTML Interface

  15. Basic Inmate Data (Internal, redacted)

  16. Subscribe to notifications

  17. Basic Inmate Data (Internal, redacted)

  18. Confirmation Email

  19. Basic Inmate Data (Internal, redacted)

  20. SDK for Internal Partners Agile “UDDI” Agile “SLA”

  21. The RSS Version (redacted)

  22. The GJXDM Version

  23. Nearly all of this is freely available If you’re interested, contact us:david.koosis@doc.nyc.gov

  24. John DixonLouisiana

  25. Ideas and Offerings • URL Jump Links • Links from existing customer website that direct them to SAVIN Public Portal • Carry over Offender information from Jail website and direct them directly to the registration page on SAVIN Public Portal. • Increases ways for victims to register. • Helps with Data Verification • Examples • link to the State Main page http://www.lavns.org • link to the Registration page http://www.arkansas.gov/doc/

  26. Offender Photos Positive Identification Silhouette capability – so not to re-victimize victims

  27. Court Notification • Expand the services offered to Victims by completing the continuum through the criminal justice system by doing case event notifications. • Upcoming and cancellation of court events, type, location, time, postponements, continuances, and final disposition

  28. Meeting the Needs of Our Customers To Survey or Not to Survey A method to collect the voice of the customer. Victims, Advocates, Criminal Justice Partners Stand alone or seamlessly integrated into existing SAVIN System Web and Phone based tools Near real time dynamic web reporting tool Non-category specific

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