Chapter 4, Section 4

1. Chapter 4, Section 4 Security Concerns

2. Receiving Lost and Found Items from a Guest • Thank the guest for giving you the item. • Ask where and when the item was found. • Write the guest’s name down. • Take the item to the lost and found area right away.

3. Types of Disabilities • Physical handicap • Vision impairment • Hearing impairment • Mental Handicaps • AIDS and other illnesses, including cancer or leukemia • Arthritis

4. ADA: • Makes it illegal for employers to discriminate against hiring, promoting, or firing a qualified person with disabilities. • Requires public businesses to make their workplaces more accessible to people with disabilities.

5. Convenience Accommodations • Ramps and elevators • Braille signs • Automatic doors • Drinking fountains • Desks at appropriate levels for people using wheelchairs • Text telephones and visual alarm

6. Help Guest with Disabilities Stay Safe During Emergencies • Make sure hallways and emergency exits are easily accessible and not blocked. • Explain emergency procedures while escorting a guest with a disability to his or her room. State how far away emergency exits are. • Make sure the front desk keeps track of the room numbers and type of disability of guests.

7. Security Officers: • Maintain guestroom security. • Control access to the property. • Protest assets. • Handle emergencies. • Investigate incidents. • Keep security records.

8. Times to Take Notes • Notice any unusual situations or suspicious individuals during a patrol. • Investigate a crime. • Respond to an emergency. • Take action to prevent a fire or safety hazard. • Communicate with a guest about a request, complaint, or security concern.

9. Activity Reports Cover: • Employee’s name • Exact time employees started and ended a shift • Employee’s badge number (if appropriate) • Fire or safety hazards and any actions taken to correct the hazard • Emergencies • Any suspicious illegal, or prohibited activities • Contact with law enforcement, fire, emergency, or medical personnel • Accidents or injuries • Any special guest or employee requests

10. Incidents Reports Covers: • Emergencies such as fires, weather or natural disasters, and medical emergencies • Crimes reported on the property • Conflicts between people, such as dealing with an intoxicated guest or a trespasser • Civil unrest, strikes, or demonstrations • Accidents

11. Preparing is the Key to Providing Effective Security During Conventions.

12. Why should lodging employees keep information about a VIP’s stay at a property confidential? • Keeping the VIP’s expected arrival and stay quiet will help minimize potential security situations.

13. Section 4.4 Quiz • True/False: If an employee receives a found item, he or she should immediately call the guest to whom the found item belongs. • True/False: Conventions, parties, special events, and VIP guests can pose unique security concerns for a property.

14. Section 4.4 Quiz 3. Security efforts must be well-documented to prevent and respond to _____. 4. An _____ report is a daily log that gives detailed descriptions of what happened on a particular day and at particular time during a shift. 5. An ____ report focuses on one unusual event that happened during a shift and that directly affected security (such as an accident, emregency or crime).