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Manhole Cover Madness and More ….

Manhole Cover Madness and More …. Chicagoland’s Mystery Disappearances …. New Econom y ?! Sergey + Larry > Harvard/ 370. “If you don’t like change, you’re going to like irrelevance even less.” —General Eric Shinseki, Chief of Staff. U. S. Army.

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Manhole Cover Madness and More ….

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  1. Manhole Cover Madness and More ….

  2. Chicagoland’s Mystery Disappearances …

  3. New Economy?!Sergey + Larry > Harvard/370

  4. “If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff. U. S. Army

  5. “In Tom’s world, it’s always better to try a swan dive and deliver a colossal belly flop than to step timidly off the board while holding your nose.”—Fast Company /October2003

  6. EXCELLENCE. ALWAYS.American Gem Society/Breaking BarriersTom Peters/28April2006/Orlando

  7. Slides at …tompeters.com

  8. EXCELLENCE. 1982.

  9. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  10. What is In Search of Excellence all about:People. Emotion. Engagement. Exuberance. Action-Execution. Empowerment. Independence. Initiative. Imagination. Great Stories. Incredible Adventures. Trust. Caring. Fun. Joy. Customer-centrism. Profit. Growth. “Brand You.” “Dramatic Differences.” Experiences that Make You “Gasp.” Excellence. Always.

  11. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields $85,000EI: $10,000 yields $140,050*Excellence Index/Basket of 32 publicly traded stocks

  12. EXCELLENCE. ALWAYS.

  13. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  14. EXCELLENCE. ALWAYS.

  15. Summary:WallopWal*Mart16**Or: Why it’s so absurdly easy to beat a GIANT Company

  16. The “Small Guys” Guide: Wallop Wal*Mart16 *Niche-aimed. (Never, ever “all things for all people,” a “mini-Wal*Mart.) *Never attack the monsters head on! (Instead steal niche business and lukewarm customers.) *“Dramatically Different” (La Difference ... within our community, our industry regionally, etc … is as obvious as the end of one’s nose!) (THIS IS WHERE MOST MIDGETS COME UP SHORT.) *Compete on value/experience/intimacy, not price. (You ain’t gonna beat the behemoths on cost-price in 9.99 out of 10 cases.) *Emotional bond with Clients, Vendors. (BEAT THE BIGGIES ON EMOTION/CONNECTION!!)

  17. $798

  18. $415/SqFt/Wal*Mart$798/SqFt/Whole Foods

  19. EXCELLENCE? ALWAYS?

  20. This is not a “mature category.”

  21. This is an “undistinguishedcategory.”

  22. Franchise Lost!TP:“How many of you[600]reallycravea new Chevy?”NYC/IIR/061205

  23. EXCELLENCE! ALWAYS!

  24. $798

  25. 7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.

  27. “It’s simple, really, Tom. Hire fors, and, aboveall, promote fors.”—Starbucks middle manager/field

  28. #1/100“Best Companies to Work for”/2005

  29. Wegmans

  30. Cirque du Soleil!

  31. Donnelly’s Weatherstrip ServiceWeymouth MA

  32. EXCELLENCE? ALWAYS?

  33. ????????Weenie of the year, 2006 …

  34. ????????6/44

  35. P&G

  36. EXCELLENCE. FOUND.

  37. “To be a leader in consumer products, it’s critical to have leaders who represent the population we serve.”—Steve Reinemund/PepsiCo

  38. EXCELLENCE. FOUND.

  39. “Women arethemajority market”—Fara Warner/The Power of the Purse

  40. The Perfect Answer Jill and Jack buy slacks in black…

  41. 1. Men and women are different.2. Very different.3. VERY, VERY DIFFERENT.4. Women & Men have a-b-s-o-l-u-t-e-l-y nothing in common.5. Women buy lotsa stuff.6. WOMEN BUY A-L-L THE STUFF.7. Women’s Market = Opportunity No. 1.8. Men are (STILL) in charge.9. MEN ARE … TOTALLY, HOPELESSLY CLUELESS ABOUT WOMEN.10. Women’s Market = Opportunity No. 1.

  42. 10. Women’s Market = Opportunity No. 1.

  43. “Women don’t buy brands. They join them.”EVEolution

  44. 2.6vs.21

  45. EXCELLENCE. FOUND.

  46. 10.6

  47. EXCELLENCE. FOUND.

  48. 2000-2010 Stats18-44: -1%55+: +21%(55-64: +47%)

  49. 44-65: “New Customer Majority” **45% larger than 18-43; 60% larger by 2010Source: Ageless Marketing, David Wolfe & Robert Snyder

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