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Title of Spill/Issue. Supplier name Supplier location DUNs Meeting date. Please enter title and supplier information above. Also, please enter title in footer below. Finally, please remove all “Green” instruction boxes when completed. GM 1927-75 1-Jan-2004. Agenda. Introductions
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Title of Spill/Issue Supplier name Supplier location DUNs Meeting date Please enter title and supplier information above. Also, please enter title in footer below. Finally, please remove all “Green” instruction boxes when completed. Title of Spill/Issue date GM 1927-75 1-Jan-2004
Agenda • Introductions • Problem Summary • Initial Response • Drill Deep Summary • Verification • Read Across Summary • Follow-up
Introductions • Name, Title • Name, Title • Etc. . . • Please list name and function of all supplier participants in the meeting or on the phone
Problem Summary • Problem description: • Problem definition: • Impact to GM: • Cost of Quality On what date was the issue identified? Where? What other GM locations/models are affected? What is the part name and part number? What are the requirements/specifications? Describe the extent of the non-conformances? How do we know there is a verified problem? What is the symptom/impact of the problem? (i.e. no build, DVT failure, no start) What is the PR/R number? Was this a Tier I or Tier II defect? (copy of PR/R with final response should be included in supporting documentation) Include graphics/drawings/pictures that will help others understand the nature of the problem. What was the approximate cost to your company for this spill? Use cost of quality worksheet as a guide line for cost element.
Initial Response • Containment (sort/rework) • Certified material (break point) • Description of what actions are being taken to stop the problem from reaching the customer. • Define what material is on-hand and its disposition. (Locations: Supplier, GM, In Transit, & SPO) • What is the containment method/process? • Detail the measurement method that will be used to evaluate the containment effectiveness? • How will certified material be identified? • Identify dates containment went into effect and breakpoints established? • Provide a summary of the containment results/findings?
Drill Deep Summary • Why did the planning process not predict defect? • Enter final root cause, corrective action, owner and date • Why did the manufacturing process not prevent the defect? • Enter final root cause, corrective action, owner and date • Why did the quality process not protect GM from the defect? • Enter final root cause, corrective action, owner and date • Based on the 5 why analysis, what are the common system deficiencies? • Enter system deficiencies, corrective action, owner and date • Use 2 slides if necessary for this section. Show the excell drill deep worksheet for clarity during the presentation and have as an attachment - do not paste into presentation.
Verification • How was the effectiveness of the corrective actions verified? • What feedback has been received from the G.M. location(s) originally affected by the issue (Voice of the Customer)? • What is your internal data telling you (Voice of the Process)?
Read Across • Has the organization cascaded lessons learned across similar parts and processes? • Use the Read Across file for reference - cut and paste if necessary.
Follow-up • Action, owner, date • Enter action item, owner, date above.
