Enterprise Performance Management. End-to-end enterprise wide systems monitoring project. Kathy Moore Harley-Davidson Motor Company May 23, 2006. Outline. Project Drivers State of Performance Monitoring before EPM project Project Scope and Objectives Solution Design Architecture
End-to-end enterprise wide systems monitoring project
Harley-Davidson Motor Company
May 23, 2006
No correlation of events between sites
No sharing of monitoring information
No end to end performance data
Single monitoring tool (suite of tools) for entire enterprise including subsidiaries
All platforms and operating systems:
iSeries, pSeries, Intel, virtual servers
OS400, Unix, AIX, Windows, Linux
Validate and apply knowledge from BMC Patrol, MOM, and Spectrum tools to Tivoli toolset
Proactive systems monitoring for all servers
Systems availability reporting
Historical performance data for trend analysis
Enable measurement and reporting on SLA/OLA compliance
Provide processes for developing application-specific monitoring
Provide business view of service availability for key business processesProject Scope & Objectives
AlarmPoint: Events flow out of TEC and are routed to appropriate individuals via AlarmPoint integration
Timeline was too aggressive; implementation of components took 3 x longer than planned.
New product release resulted in IBM resource expertise shortages.
Did not include test environment in the solution design and project scope - test environment should mimic production.
Ensure availability of dedicated internal resources.
Schedule IBM product training before implementation.