Labor Management Program. Presented by: Jim Mercer. Our Labor Planner is Designed to put Hard Earned Dollars Back in the Register! . Labor Management Program. How Do We Do This?. Efficiency in Scheduling. Professional and Uniform Presentation Consistent Team Effort.
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Our Labor Planner is Designed to put Hard Earned Dollars Back in the Register!
Labor Management Program
How Do We Do This?
Measuring Sales per Hour Back in the Register!
Labor Management Program
Through our combined efforts, we assign each store an individual planner designed to measure individual “$ales Per Labor Hour”
MAXIMIZING Back in the Register! STORE EFFICIENCY
Our program relieves stress on the Manager and the Associates
- Providing them the ability to assign time and responsibility.
- Labor Planner designed for each store Back in the Register!
- Master Task List
- Customer Transaction Report
- Weekly Labor Planner Summary Report
- Division Manager Reporting Sheet
Planner Tools to Achieve Goal
All stores should utilize the labor program Back in the Register!
Hours to show
Train, Track &
Use of Planner-
With Store Manager
Schedule & Track
Daily to Ensure
Correct Hours Used
To Division Manager
Sales per Labor Hour Back in the Register!
Your store hours are determined by the number of customer transactions as well as the unique fixed and variable store tasks for your store. Total sales divided by total store hours (including 50 hours for salaried manager) = Sales Per Labor Hour
Detail Oriented and Customized Back in the Register!
Every Task on the Labor Planner has a corresponding task list to use for training. The task list details exactly what is expected to be accomplished in the task.
For example: Thoroughly stocking the cooler vs. touch up stocking, which is restocking high volume items, etc.
Measurable and Accountable
Our Labor Planner indicates the number of customers in three ways
- By Hour
- By Shift
- By Day
Using 30 seconds per avg. transaction with one person on register would leave 25 ½ minutes to perform tasks in the store
DIVISION MANAGERS Back in the Register!
Train, track and enforce proper use of labor planner
Contact each store on pre determined schedule to verify that store hours are on track for the week. (Use Tracking form) Adjust & correct if necessary.
Monitor and approve (prior to week ending) all overtime.
Communicate any salaried manager absence to HR Director for adjustments by Friday of each week ending.
Schedule store hours within allotted hours on labor planner
Use the Customer Count Report to schedule associates for best customer service
Train associates to accomplish goals and tasks on planner
All overtime hours must have prior approval by division manager
Verify DAILY correct hours are used (per planner) and adjust if needed to achieve goal.
Defines Specific Performance
Division Manager and Store Manager work together to ensure total hours for week are within budgeted hours per labor planner
Division Manager completes form comparing budgeted daily hours to scheduled daily hours and actual hours used.
Potential Savings over 30 months Back in the Register! could equal up to $3,000,000
Labor Planner Project Goals
*By effectively using our Labor Planner formula for each store, all stores will improve
their “Sales Per Labor Hour” while improving overall store labor
efficiency, customer service and store standards.
“Jim Mercer and his Associates have seen all sides of the convenience store business. They bring impressive wisdom and experience to problem-solving in this specialized area.“Bob GordonFormer NACS Chairman
“They really have their finger on the pulse of the Convenience Store and Petroleum industry. If you want to increase your sales and profits, they can assist you.”Paul ReuterPublisherCSP Magazine
“Jim and his team know the convenience store industry, they know all the right people in the industry, and they know how to be successful!” Drayton McLanePresident McLane Group
"We are very pleased with the Labor Planner Program. We have been able to make significant reduction in our labor cost while increasing the efficiency and improving customer service. The planner is unique and fair to each individual store."Randy FulkersonPresident Hucks Food Stores
Labor Management Program they know all the right people in the industry, and they know how to be successful!”