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Hotel Customer Service. VESL Career & Life planning class 2014 Fall Xiaoyue Liu (Selena) Yun Fang(Claire) Claudia Anaya Pingzhi Wang(Sunny) Megumi Kamemoto. Education. High School Diploma Some college education. Classes needed.

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Hotel Customer Service

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Hotel Customer Service

VESL Career & Life planning class

2014 Fall

Xiaoyue Liu (Selena)

Yun Fang(Claire)

Claudia Anaya

Pingzhi Wang(Sunny)

Megumi Kamemoto


Education

  • High School Diploma Some college education


Classes needed

  • Math and finance classes

    • Hospitality courses

  • Travel and Tourism


  • Not required.

    At least a high school diploma or the equivalent.

    in some instances,a degree in finance, accounting, administration and communications--better

    A willingness to learn and strong clerical skills --- necessary.

    License(If any)


    Skills

    • Clearcommunication in writing and speaking

    • Familiarity with computers, equipment, and software

    • Decent note-taking and typing skills

    • Problem-solving skills

    • Being careful and efficient

    • Being organized, professional, courteous and able to follow instruction

    • With knowledge of sales and marketing


    Job Duties

    • Find solutions to customers’ problems

      • Communicating with customers

      • Determining the causes of the problems

      • Selecting and explaining the best solutions

      • Get customers’ satisfaction


    Salary in California

    --Customer Service--


    Salary in California

    --Services Manager--


    Salary in the United States

    --Customer Service--


    Salary in the United States

    --Services Manager--


    Salary in the United States

    --Services Manager--


    Compare Salary

    • Pay vary and depend on the type of employer.

    • the average Customer Service Representative salaries for job postings In California are 7% higher than nationwide.

    • Some begin as low as minimum wage at nation.

      *Source: HR Reported data as of October 2014


    Outlook


    Outlook

    • Job availability can change with national and global economics, unexpected political events and natural disasters.

    • From the form: 2020, increase 9260 job chances.


    National Outlook


    National Outlook

    • Job availability for any occupation can change with national and global economics, unexpected political events and natural disasters. Current events can change demand for jobs quickly.


    Working Environment

    ☆Indoor Work

    No Relaxed and Comfortable

    *Long shifts

    24 hours & 7 days a week

    *Fast-paced

    High levels of interaction & Different Department


    Female Percentage

    ☆ Female percentage

    of employed persons

    60%

    ☆ Female percentage

    of senior executives

    6%


    Famous Hotel in the US


    Thank you for listening


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