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COMPETENCY-BASED MANAGEMENT. โดย ดุษฎี ทองปุย. หัวข้อการสนทนา. กรอบแนวคิดของ Competency-Based Management System Competency Model Human Capital Management Process. วิวัฒนาการของ Competency.

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COMPETENCY-BASED

MANAGEMENT


  • Competency-Based Management System

  • Competency Model

  • Human Capital Management Process


Competency

  • 1960 David C. McClelland

    I.Q. and Personality Tests then in Common Use were Poor Predictors of Competency


Competency

  • 1982 Richard Boyatzis Competency

    It is the competence of managers that determines, in large part the return that organizations realize from their human capital, or human resources


Competency

  • Competency

    Lyle M. Spencer-1990

    Signe M. Spencer -1993

    Scott Parry-1998

    Kenneth Carlton Cooper-2000


Competency

Boyatzis (1982)

Competency is an underlying characteristics of an individual which is causally related to effective or superior performance in a job


Competency

Spencer and Spencer (1993)

Competency is an underlying characteristics of an individual that is causally related to criterion-referenced effective and/or superior performance in a job or situation


Competency

The American Heritage Dictionary

The state or quality of being properly or well qualified


Competency

2542

.

.

.


COMPETENCE

COMPETENCY


ABILITY

CAPABILITY

COMPETENCY MODEL

Competencies


Human Capital Readiness Model

Define

Competency

Profile

Strategy

Map

Identify Strategic

Job Families

Human Capital

Readiness

Report

Human Capital

Development Program

Assess Strategic

Readiness


Human Capital Development Program

CBM


Spencers Iceberg Model (1993)

Knowledge

Skill

Self concept

Self image

Attitude

Motive

Trait

VALUE


Competencies VS. Knowledge


Competencies VS. Skills


Competencies VS. Value

  • , , ,


Competency Model

Competency Model "road map"

-

-

-


Competency Model

Competency Model


Competency Model

  • Competencies Competency Model

  • Competencies Clusters & Definitions

  • Competencies Elements

  • Competencies Levels & Behavioral Indicators


Strategic Job Competency Model

CRM Director

CRM Profile

Senior Specialists

Sr. Specialist

Profile

Competency Level

Strategic Job Family

Project Manager

Project Manager

Profile

Call Representative

Call Rep. Profile


Operational Roles Competency Model

Senior Executive

Leadership Profile

Middle Manager

Managerial Profile

Competency Level

Operational Roles Model

Knowledge Worker

Professional Profile

Operational&

Support

Technical Profile


Strategic Value Competency Model

Customer Focus

Customer Focus

Profile

Budgetary Focus

Budgetary Focus

Profile

Competency Level

Strategic Value Model

People Focus

People Focus

Profile

Drive Innovation

Drive Innovation

Profile


Competency Model Development

  • Competencies Clusters & Definitions

  • Competencies Elements

  • Competencies Levels & Behavioral Indicators


Competencies Clusters&Definitions

Competencies


Competencies Clusters&Definitions

:

SVC


Competencies Clusters&Definitions

: /

LC

SVC


Competencies Clusters&Definitions

: /

/

MC

SVC


Competencies Clusters&Definitions

:

SJC

SVC


Competency Model Development

  • Competencies Clusters & Definitions

  • Competencies Elements

  • Competencies Levels & Behavioral Indicators


Competencies Elements


Competencies Elements

/

/

/


Competency Model Development

  • Competencies Clusters & Definitions

  • Competencies Elements

  • Competencies Levels & Behavioral Indicators


/

1

2

3

4

5

SWOT analysis

/

/

Competencies Levels& Behavioral Indicators

Competency Model: Leadership

Competencies Cluster:

Competencies Element: /

wt

score


Competencies Levels& Behavioral Indicators

  • Competency Level 3


6


5


  • 4

  • Level 1 Learning Level

  • Level 2 Adopting Level

  • Level 3 Performing Level

  • Level 4 Leading Level


  • 5

  • - NOVICE

  • - ADVANCED BEGINNER

  • - COMPETENT

  • - PROFICIENT

  • - EXPERT


  • 1

  • SMALLTOBIG

  • SIMPLE TOCOMPLEX

  • LOCALTOGLOBAL

  • INDIVIDUAL TOCORPORATE


VISION DRIVEN

COMPETENCY

JOB DRIVEN


    • Strategic Job Competency

    • Strategic Value or Core Competency

    • Leadership Competency

    • Managerial Competency

    • Professional Competency

    • Technical Competency


Strategic Job Competency

10%

Operational Role

Competency

90%

Strategic Value/Core Competency



20

15

10

5

-

-

-

-

25

/

-

-

-

-

15


/


X1

X2

X3

X4

X5

Wt

Score

B1-

x

20

60

B2-

x

20

80

F1-

x

30

90

F5-

x

30

90

320

=320 x 100= 64%

500


P1

P2

P3

P4

P5

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X


10

8

20

20

20

10

10

10

40

30

=78%


10%

10

95%

95%

5

5

80%

50%

5

5

100%

90%

5

5


A:c

A:b

A:a

B:c

B:b

B:a

C:c

C:b

C:a

:


  • :

    • :

    • :


  • 6090%54%

  • 2080%16%

    • 1064%6.4%

    • 1078%7.8%

    • 84.2%

A = 90-100 B = 80-89 C = 70-79 D < 70


  • Individual development-ID

  • Career planning& development-CD

  • Organizational Development-OD


  • - Training

  • -Education

  • -Career development

  • -Organizational development


  • In-house-training or Off- the-job-training

  • Coaching

  • On-the-job-training

  • Job manual

  • Self development



  • Career planning

  • Career management


/

:

:

:

:




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