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A+ Guide to IT Technical Support, 9th Edition

A+ Guide to IT Technical Support, 9th Edition. Chapter 7 Survey of Windows Features and Support Tools. Objectives. Use Windows to interface with users, files and folders, applications, and hardware Use Windows tools to examine and support the system Make network connections using Windows

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A+ Guide to IT Technical Support, 9th Edition

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  1. A+ Guide to IT Technical Support, 9th Edition Chapter 7 Survey of Windows Features and Support Tools

  2. Objectives • Use Windows to interface with users, files and folders, applications, and hardware • Use Windows tools to examine and support the system • Make network connections using Windows • Manage local user accounts and Microsoft accounts in Windows A+ Guide to IT Technical Support, 9th Edition

  3. Windows Interfaces • Operating system (OS) software • Controls a computer • Four main functions of all OSs • Provide a user interface • Manage files • Manage hardware • Manage applications • Windows 8 is an upgrade to Windows 7, which was preceded by Windows Vista A+ Guide to IT Technical Support, 9th Edition

  4. Windows Interfaces Figure 7-1 Users and applications depend on the OS to relate to all applications and hardware components A+ Guide to IT Technical Support, 9th Edition

  5. Windows Interfaces • Editions of Windows 8: • Windows 8, Windows 8 Professional, Windows 8 Enterprise, and Windows RT • Windows 8.1 is a free update • Editions of Windows 7: • Windows 7 Ultimate, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Home Premium, Windows 7 Home Basic, and Windows 7 Starter • Every Windows OS provides a graphical user interface (GUI) A+ Guide to IT Technical Support, 9th Edition

  6. Windows 8 Modern Interface • Windows 8 modern interface • Also called the Windows 8 interface and formerly called the Metro User Interface or Metro UI • The Start screen contains tiles that represent lean apps (use few system resources) • Some apps use live tiles • Offer continuous real-time updates • Uses pages in comparison to windows used on the desktop • Designed for touch screens A+ Guide to IT Technical Support, 9th Edition

  7. Windows 8 Modern Interface Figure 7-2 The Windows 8 Start screen is used to view app tiles and to open apps A+ Guide to IT Technical Support, 9th Edition

  8. Windows 8 Modern Interface • Charms bar appears on the right side of the screen when you move your pointer to a right corner • Click a charm to select it • Settings charm can be useful • Items at the top of the Settings pane can change depending on the situation A+ Guide to IT Technical Support, 9th Edition

  9. Windows 8 Modern Interface Figure 7-3 (a) The charms bar, (b) the Settings pane on the Start screen, and (c) the Settings pane on the desktop A+ Guide to IT Technical Support, 9th Edition

  10. Windows 8 Modern Interface • Power icon in the upper-right corner of the Start screen can be used to shut down or restart computer • Items on this menu might include Sleep and Hibernate Figure 7-4 Use the Power icon at the top of the Start screen to shut down or restart the system A+ Guide to IT Technical Support, 9th Edition

  11. Windows 8 Desktop • To access the desktop, click the Desktop tile on the Start screen • You can click the Start button in the taskbar to return to the Start screen • Taskbar is normally located at the bottom of the Windows desktop • Notification area (system tray or systray) is usually on the right side of the taskbar and displays open services • Service is a program that runs in the background A+ Guide to IT Technical Support, 9th Edition

  12. Windows 8 Desktop • To launch a program from the desktop, use one of these methods: • Start screen • Quick Launch menu • Pin to taskbar • Double-click the program file in File Explorer • Shortcut on desktop • Run box A+ Guide to IT Technical Support, 9th Edition

  13. Windows 8 Desktop Figure 7-9 Windows 8 desktop with charms bar in view A+ Guide to IT Technical Support, 9th Edition

  14. Windows 8 Desktop • Tips about managing windows on the desktop: • Press and drag the title bar of a window to move the window • Drag a window to the top of the screen to maximize it • Press and shake the title bar of a window to minimize all other windows except the one you shake A+ Guide to IT Technical Support, 9th Edition

  15. Windows 7 Desktop • Desktop is the initial screen that is displayed • Windows 7/Vista desktop provides a 3-D user interface called the Aero user interface • Aero interface is not available for the Windows 7 Starter and Home Basic editions • Windows 7 requires 1 GB of RAM and a video card that supports Aero • Can have gadgets on the desktop • Gadget is a mini-app that provides information such as the time, date, news headlines, or weather A+ Guide to IT Technical Support, 9th Edition

  16. Windows 7 Desktop Figure 7-13 The Windows 7 desktop using the Aero interface has a glassy transparent look A+ Guide to IT Technical Support, 9th Edition

  17. Windows 7 Desktop • Start menu • Username shown at the top right • Applications used often are listed in the white left column (can change from time to time) • User libraries, files and OS utilities are listed in the dark right column • A Windows 7 library is a collection of folders A+ Guide to IT Technical Support, 9th Edition

  18. Windows 7 Desktop Figure 7-14 The Windows 7 Start menu A+ Guide to IT Technical Support, 9th Edition

  19. Windows Tools for Users and Technicians • All users need to know how to use File Explorer or Windows Explorer • A technician also needs to know how to use: • Control Panel • Power Options • System Window • System Information Window • Action Center A+ Guide to IT Technical Support, 9th Edition

  20. Windows 8 File Explorer And Windows 7 Windows Explorer • To Open File Explorer or Windows Explorer • Click the yellow File Explorer or Windows Explorer icon in the taskbar • From Windows 8 desktop: • Open the Quick Launch menu (press Win+X) and click File Explorer in the menu • For Windows 7: • Right-click Start and select Open Windows Explorer from the menu A+ Guide to IT Technical Support, 9th Edition

  21. Windows 8 File Explorer And Windows 7 Windows Explorer Figure 7-15 Windows 8 File Explorer window with the Computer ribbon showing A+ Guide to IT Technical Support, 9th Edition

  22. Windows 8 File Explorer And Windows 7 Windows Explorer Figure 7-16 Windows 7 Windows Explorer window with the Computer item in the left pane showing A+ Guide to IT Technical Support, 9th Edition

  23. Files and Directories • Every OS manages a hard drive, optical drive, USB drive, or other type of drive by using directories (also called folders), subdirectories, and files • Drive is organized with a single root directory • At top of the top-down hierarchical structure of subdirectories • Exception: hard drive • Divided into partitions • Each volume has its own root directory and hierarchical structure of subdirectories A+ Guide to IT Technical Support, 9th Edition

  24. Files and Directories Figure 7-17 Storage devices such as a USB drive, CD, or hard drive, are organized into directories and subdirectories that contain files A+ Guide to IT Technical Support, 9th Edition

  25. Files and Directories • Root directory can hold files or other directories • These directories are called subdirectories, child directories, or folders • Any directory can have files and other subdirectories in it Figure 7-18 A hard drive can be divided into one or more partitions that can each contain a volume such as drive C: or drive D: A+ Guide to IT Technical Support, 9th Edition

  26. Files and Directories • Path:location of a file referenced by a drive and directories Figure 7-19 The complete path to a file includes the volume letter, directories, filename, and file extension; the colon, backslashes, and period are required to separate items in the path A+ Guide to IT Technical Support, 9th Edition

  27. Navigate the Folder Structure • Tips to navigate when working with File Explorer or Windows Explorer • Click or double-click items in the left pane (called navigation pane) to drill down to subfolders • To control how files appear in the right pane in Windows 8, click one of the icons in the lower-right corner to select Thumbnail view or Details view • For Windows 7, click the View icon and select your view A+ Guide to IT Technical Support, 9th Edition

  28. Navigate the Folder Structure • Tips to navigate when working with File Explorer or Windows Explorer (cont’d): • To control column headings that appear in the Details view, right-click a column heading and select the headings that you want to appear Figure 7-21 Right-click a column heading to select columns to display in Details view A+ Guide to IT Technical Support, 9th Edition

  29. Navigate the Folder Structure • Tips to navigate when working with File Explorer or Windows Explorer (cont’d): • Use the Search box in the upper-right corner of the window • Use the forward and back arrows in upper-left corner to move forward and backward to previous views • Click a right arrow in the path displayed in the address bar at the top of the Explorer widows to see a drop-down list of subfolder A+ Guide to IT Technical Support, 9th Edition

  30. Navigate the Folder Structure Figure 7-22 Click a right arrow in the address bar to move up the folder tree and down to a new folder A+ Guide to IT Technical Support, 9th Edition

  31. Create a Folder • Create a folder: • Select parent folder • Use one of these methods to create a folder: • In Windows 8, select the Home ribbon and click New folder • In Windows 7, click New folder on the menu bar • Right-click in the white area of the right pane • Select New from the shortcut menu • Click Folder to create a regular folder of click Compressed Folder to create a compressed folder • Folder is created and highlighted so that it may be renamed A+ Guide to IT Technical Support, 9th Edition

  32. Navigate the Folder Structure Figure 7-24 Edit the new folder’s name A+ Guide to IT Technical Support, 9th Edition

  33. Create a File • Methods to create a file • Use a particular application • Use File Explorer or Windows Explorer • Right-click in the unused white area in the right pane of the window and point to New • Click the application you want to use in order to create a file • You can rename the filename (keep file extension the same) A+ Guide to IT Technical Support, 9th Edition

  34. Copy, Move, Rename, or Delete Files or Folders • Copy • Right-click file, select Copy from the shortcut menu • Click in folder white area where the copied item goes • Select Paste from the shortcut menu • Alternative way to copy or move • Drag and drop item to its new location (move) • To copy, hold down the Ctrl key while you drag and drop • Rename a file or folder • Right-click it and select Rename A+ Guide to IT Technical Support, 9th Edition

  35. Copy, Move, Rename, or Delete Files or Folders • Delete a file or folder • Select the item and press the Delete key • Can also, right-click on the item and select Delete from the shortcut menu • To select multiple items to delete, copy, or move at the same time, hold down the Shift or Ctrl key as you click • Shift key selects adjacent items in a list • Ctrl key selects nonadjacent items in a list • Deleted files are stored in Recycle Bin on desktop A+ Guide to IT Technical Support, 9th Edition

  36. Create a Shortcut • Use File Explorer or Windows Explorer to locate the data file or program file • Right-click, click Create shortcut in the menu Figure 7-25 Place a shortcut to a program file on the Windows desktop A+ Guide to IT Technical Support, 9th Edition

  37. The Control Panel • Contains applets used to manage the system • Accessing Control Panel in Windows • Right-click Start (click Start in Windows 7) and the click Control Panel • By default, Control Panel appears in category view • Utilities are grouped by category • Can switch to classic view by clicking Category A+ Guide to IT Technical Support, 9th Edition

  38. The Control Panel Figure 7-26 Many technicians prefer to use Control in Classic view to more easily access utilities A+ Guide to IT Technical Support, 9th Edition

  39. Folder Options • Folder Options applet in Control Panel can be used to view and change options assigned to folders • Controls how users view files in a folder, what users can do with the files • File extension • Used to identify file types • Windows does not show file extensions if it knows which application is associated with a file extension • Windows hides system files until you force it to show them A+ Guide to IT Technical Support, 9th Edition

  40. Power Options • Power Options applet of Control Panel can help you conserve power and increase the time before a battery pack on a laptop needs recharging • Different power-saving states: • Sleep mode (suspend mode) – Windows saves current state including open files to memory • Everything is shut down except memory and enough of system to respond to a wake-up • Hibernation – saves all work to the hard drive and powers down the system A+ Guide to IT Technical Support, 9th Edition

  41. System Window • System window: can give you a quick look at what hardware and software is installed • To open the System window in Windows 8: • Open the Quick Launch menu (press Win+X) • Click System • In Windows 7: • Click Start • Right-click Computer • Select Properties A+ Guide to IT Technical Support, 9th Edition

  42. System Window • Useful information found there: • Edition of Windows • Type of OS installed • Type of processor installed • Whether Windows has been activated A+ Guide to IT Technical Support, 9th Edition

  43. System Information Window • Used to view detailed information about the system • Important features to view • BIOS version installed • RAM is installed • OS installation directory • Hard drive size • Names of currently running drivers • Device drivers: small programs stored on hard drive that tell the computer how to communicate with a specific hardware device A+ Guide to IT Technical Support, 9th Edition

  44. System Information Window • To run System Information in Windows 8: • Open the Quick Launch menu • Click Run • Enter msinfo32.exe in the Run box and press Enter • To run System Information in Windows 7: • Click Start • Enter Msinfo32.exe in the Search box and press Enter A+ Guide to IT Technical Support, 9th Edition

  45. Action Center • Action Center: tool to use when you want to make a quick jab at solving a computer problem • Lists errors and issues that need attention • Action center flag appears in the notification area of the taskbar Figure 7-35 A red X on the Action Center flag in the taskbar indicates a critical issue needs resolving A+ Guide to IT Technical Support, 9th Edition

  46. Action Center Figure 7-36 The Action Center shows a critical problem that needs a resolution A+ Guide to IT Technical Support, 9th Edition

  47. Windows Network Connections • If a network is public (public hotspot) resources are not shared • Private networks often share their resources • Windows offers three ways to share resources: • Workgroups • Homegroups • Domain A+ Guide to IT Technical Support, 9th Edition

  48. Windows Workgroup and Homegroup • Peer-to-peer (P2P) network • A network that doesn’t have centralized control • In a Windows workgroup • Each computer maintains a list of users and their rights on that particular computer • In a homegroup • Each computer shares files, folders, libraries, and printers with other computer in the homegroup • Provides less security than a workgroup A+ Guide to IT Technical Support, 9th Edition

  49. Windows Domain • Windows domain is implemented on a larger, private network • Forms a logical group of networked computers that share a centralized directory database of user account information and security for entire group of computers • A type of client-server network where resources are managed by centralized computers • The directory database is controlled by a network operating system (NOS) A+ Guide to IT Technical Support, 9th Edition

  50. Windows Domain Figure 7-38 A Windows domain is a type of client/server network where security on each computer or other device is controlled by a centralized database on a domain controller A+ Guide to IT Technical Support, 9th Edition

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