Egovernment research the making of a success story e learning on the rescue
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eGovernment research: the making of a success story E -Learning on the rescue. Research Programmes Division ALTEC S.A., Greece. What is common wisdom (elsewhere?...). The Biggest Successes are Often Bred from Failures !

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Egovernment research the making of a success story e learning on the rescue

eGovernment research: the making of a success storyE-Learning on the rescue

Research Programmes Division

ALTEC S.A., Greece


What is common wisdom elsewhere

What is common wisdom (elsewhere?...)

  • The Biggest Successes are Often Bred from Failures!

  • What distinguishes a research project is not its successes, but the way in which it deals with failures.  

  • The central issue is about experimentation, innovation, and taking new risks.

  • Only projects that can deal with failure and still make money can exist in this environment.  

  • What is usual is to face many, many failures and a few extraordinary successes.


Reality check

Reality check

  • we are not facing a lack on enabling technologies but

  • we are indeed facing a lack on paradigms to successfully deploy them

  • In this context we turned to capacity building, in order to provide the means for public organizations to develop a set of relevant capacities that will help them adopt our solutions


Capacity building

Capacity building…

  • What is different from e-Learning?

    • Or: Is it different from e-Learning?

  • Let’s look at our (ALTEC’s) experiences…


Altec s capacity building portal

ALTEC’s capacity building portal

  • We used moodle

    • Why? No cost, much experience out there, good support

  • We selected material from all e-Gov projects that ALTEC participated and organised it in sessions in order to facilitate learning processes

  • Till this point, everything runs like in a conventional e-Learning project!


Http research altec gr cp

http://research.altec.gr/cp


From e learning to capacity building the case of the ist onestopgov project 1 2

From e-Learning to Capacity Building: The case of the IST OneStopGov project (1/2)

  • What the project is about?

  • Introduction of a life-event model and the corresponding IT solution to address e-Government service needs in the enlarged Europe


From e learning to capacity building the case of the ist onestopgov project 2 2

From e-Learning to Capacity Building: The case of the IST OneStopGov project (2/2)

  • Situation as is:

    • A small team from each Public Administration participates in the project activities

    • Either high-rank officers or temporary employed for the needs of the project

  • Result: after the project ends, no – or limited - intellectual capital remains at the PA side


Structure for capacity building on onestopgov service development

Structure for capacity building on OneStopGov service development

12 – 15 working hours per week1 Standard Operating Procedure (SOP) per week

Teaching professionals

1

8

ca. 8 months coaching and training

Start:

OneStopGov

readinessassessment

OneStopGov and e-Gov service Coaching

30 – 40 Standard Operating Procedures

1st F2F*(3 days)

2nd F2F (3 days)

3rd F2F (3 days)

Management and CEOs **

5 – 8 working hours per weekca. 1 Standard Operating Procedure (SOP) per month

Online Reporting & Coaching on Organisational Development

3 – 6 Standard Operating Procedures

1st F2F(1-2 days)

2nd F2F (1-2 days)

3rd F2F (1-2 days)


Experiences

Experiences…

  • It is difficult to impose this process on a voluntary base

    • Example: in one project, none of the involved PAs exhibited any interest in communicating the existence of the portal to its employees. The case is typical.

  • Capacity building efforts should be tightly coupled with the dissemination and exploitation activities of all consortium members

  • Reluctance to access and use the portal from the PA sides can unveil much about the real value they get from the research projects

  • We are fully committed in continuing our investments in this direction – it is a one-way for increasing the value of our research within the end users’ communities


Pathway to future projects

Pathway to future projects

  • Users should be encouraged to organise themselves into Communities

  • The Communities should be helped to express their needs

  • Technology should be naturally implemented and not part of a head-fake exercise (I have the solution – show me the problem!)

  • The importance of helping the users build their own capacities should become a natural part of all e-Gov projects


Two ideas for future projects

Two ideas for future projects

  • Our effort is repository-based (like a repository of best practices for e-Gov etc.)

  • One idea is to research the area of networks of best practice for e-Gov

  • A second idea is for setting up a laboratory for e-democracy that would help organisations (local or regional or central government) to converge into practices that are optimal for application and use in different contexts


Follow up

Follow-up

  • Idea nr 1: Network of e-Gov best practices

    • Mail_to: Adamantios Koumpis ([email protected]) and Garyfallos Fragidis ([email protected])

  • Idea nr 2: De-Lab (e-Democracy Laboratory)

    • Mail_to: Apostolos Vontas ([email protected]) and Francesco Molinari ([email protected])


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