SC Accountability to Beneficiaries System Emergency Response and Recovery Program (ERRP), Pakistan. Monitoring, Evaluation Accountability and Learning ( MEAL) Unit Emergency Response and Recovery Program Pakistan. Session Objectives. To provide an overview of:
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SC Accountability to Beneficiaries System Emergency Response and Recovery Program (ERRP), Pakistan
Monitoring, Evaluation Accountability and Learning (MEAL) UnitEmergency Response and Recovery ProgramPakistan
The following are standards for Save the Children Health and Nutrition interventions;
The health facility staff should treat all people equally and with respect and dignity. There should be no discrimination on the grounds of age, sex, cultural group or any other reason. Staff should not be physically or verbally abusive to patients or other staff members.
Under no circumstances should staff ask patients for financial incentives, personal favours in exchange for medical services/Food Supplements or medication.
All staff must adhere to clinic working hours.
Likewise, staff have the right to refuse treatment if patients are physically or verbally abusive to staff.
Staff will not work under the influence of drugs, or be in possession of, illegal substances.
All information regarding patients’ conditions will be treated in strict confidence.
All staff will take professional responsibility for the resources they have been given. Clinic buildings and equipment will be maintained. No vehicles, furniture, equipment and or drugs will be used for any purposes outside that of their intended use.
All patients and staff have the right to report on a member of staff who breaks one of these rules.
You can register your complaint/feedbackat the following phone number to improve the quality of services and the program.
Contact Number XXXX-XXXXXXX
Timings9am to 5pm (Monday to Friday)
All reports will be treated in confidence.
Public Displays of Community Standards
Accountability Panaflex at Cash for Work Site
Accountability Panaflex at SC supported Health Facility
Accountability Panaflex at a chicken Shop – Food Vouchers Program FSL
Accountability Panaflex at Food Distribution Site
Examples of Complaints Received and Resolved
Accountability to Beneficiaries systems is functional at all 12 ERRPtarget districts
Statistics reveal a significant increase in responses shared by community members/beneficiaries during 2011(4085 responses) as compared to 2010 (345 responses)
Program and MEAL teams’ joint efforts has resulted in considerable improvements in responses shared by women and children (17%female,12%children in December,2011).
Analysis of Complaints and Feedbacks is shared with program teams on monthly basis
Serious complaints are promptly shared directly with field/Islamabad management to ensure transparency and immediate actions. A comprehensive information flow structure is in place to address such complaints
Key Achievements – 2011 Response Summary
Questions and Answers