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Quality update

Quality update. Planning and Performance. Harriet Blankevoort Manager Quality. Agenda. Continuous Improvement Framework - overview Sample Quality Tools IQANET Overview Improvement Request (IR) Overview. Continuous Improvement Framework. What is continuous improvement? ISO 9001:2000

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Quality update

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  1. Quality update Planning and Performance

  2. Harriet Blankevoort Manager Quality

  3. Agenda • Continuous Improvement Framework - overview • Sample Quality Tools • IQANET Overview • Improvement Request (IR) Overview

  4. Continuous Improvement Framework • What is continuous improvement? • ISO 9001:2000 • AQTF 2007

  5. Some definitions: • ISO: 9001:2000 ‘Recurring activity to increase the ability to fulfil requirements’ • AQTF 2007 • Integral part of AQTF 2007 (1.1, 2.1, 3.1) • Planned, ongoing process to systematically review and improve policies, procedures, products and services • ADRI model

  6. ADRI Cycle

  7. Continuous improvement Framework • Key principles: • Continuous improvement integral to Institute’s QMS • range of accessible quality tools aimed at assisting in improving the quality of products and services • ADRI model as basis for continuous improvement activities

  8. Sample Quality tools Under ‘Tools’ function • IQANET • Improvement Request

  9. What is IQANET? • The TAFE NSW – Sydney Institute Audit Application • Integral part of Institute’s Quality Management System • Conduct of /preparation for Internal Quality Audits • Three levels of access: • Administrator • Auditors • All staff

  10. Objectives The objectives of the IQANET are to: • Facilitate an understanding of the Institute’s Internal Quality Audit process • Provide a tool to assist the Internal Quality Audit process and support internal quality auditors and auditees • Ensure quality assurance of our systems and processes

  11. Let’s try it… • Go to ‘Tools’ function and find: Internal Quality Audits (IQANET) http://sitwww.tafensw.edu.au/internalaudit/EServices/CAR_01/CA_Index.asp

  12. What is Improvement Request (IR)? • Mechanism for all staff to contribute their suggestions for improvements • Types of improvements include, new policy, new procedure, review of procedure

  13. What are the key principles of IR? Key principles of IR system are: • Address improvements that cannot be addressed through a phone call/face to face/ email • The request has not been lodged before (Search) • The request is within control of the Institute

  14. Let’s try it… • Go to ‘Tools’ function and find: Improvement Requests (IRs) http://sitwww.tafensw.edu.au/InternalAudit/eServices/IRF_01/IR_Default.asp

  15. Training Opportunities For information sessions contact: Brenda Cleaver Manager Planning & Performance Reporting TAFE NSW – Sydney Institute, Ultimo College, Building A, Mary Ann St, Ultimo NSW 2007P: (02) 9217 4218 | F: (02) 9217 4966 E: brenda.cleaver@tafensw.edu.au | www.sit.nsw.edu.au

  16. Thank You

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