1 / 14

The Concept of DQE

Integrated Development - Concepts and Some Empirical Evidence from European SMEs Lassi Linnanen, Irini Voudouris, Ninetta Chaniotou Greening of Industry Network Conference Cardiff, July 2-5, 2006. Quality. Design. Environment. Human Capital. Excellence. Eco- Efficiency. Responsible

cirila
Download Presentation

The Concept of DQE

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Integrated Development - Concepts and Some Empirical Evidence from European SMEsLassi Linnanen, Irini Voudouris, Ninetta ChaniotouGreening of Industry Network ConferenceCardiff, July 2-5, 2006

  2. Quality Design Environment Human Capital Excellence Eco- Efficiency Responsible Consumption Functionality Differentiation The Concept of DQE

  3. Some DQE Principles • For the common good • Open ”source code” • Co-evolutionary approach • Systemic view • Design: product –> system • Quality: product –> excellence • Environment: production –> life cycle • Wide scope of applications • New product development • Product improvement • Operational excellence • Project evaluation

  4. Functionality • 1 What are the potential user groups? • 2 How does the product or service help the user to achieve her objective? • 3 What can the user do more easily, comfortably or efficiently than before? • 4 How does the product or service offer the user diverse experiences? • 5 How does the product or service increase the user’s level of physical or mental agility? • 6 What is the social significance of the product or service to the user?

  5. Differentiation • 7 What is the image of the product or service for the users? • 8 Is the product or service of high aesthetic quality? • 9 How are the users’ future needs taken into account? • 10 What are the main features of the corporate image and reputation? • 11 How are specific cultural features taken into account?

  6. Human Capital • 12 What is the role of formal and tacit knowledge in the company’s future success? • 13 How is staff training organised? • 14 How does the company promote life-long learning? • 15 What are the values of the company? • 16 In what ways are motivation and commitment promoted?

  7. Excellence • 17 How does market intelligence drive the company’s development? • 18 How does the top management participate in the quality management process? • 19 How is the improvement of quality linked to the company’s strategy? • 20 How does the company promote partnerships and the operation of networks? • How are the company’s core and support processes defined? • 22 How does the company innovate? • 23 How is risk management organised? • 24 How does the company develop its cost-efficiency? • 25 How are productivity and results measured? • 26 How are the best practices known and exploited?

  8. Eco-Efficiency • 27 How can the use of hazardous materials be reduced? • 28 How can recycling of products and materials be increased? • 29 How can the products’ life cycle be extended? • 30 How can the use of materials and energy be made more effective? • 31 How are environmental issues integrated in the company’s decision-making?

  9. Responsible Consumption • 32 How can products with a lower impact on the environment be marketed? • 33 How can the company promote environmental knowledge for its staff and customers? • 34 How can the company reduce the environmental burden in its logistics chain or in its personnel’s travelling? • 35 How does the company demonstrate its social responsibility?

  10. Survey in 17 SMEs in four European regions Achaia / Greece Anhalt / Germany Shannon / Ireland Kainuu / Finland Included 23 of 35 areas of DQE questionnaire Sectors Tourism 5 Crafts 2 Food and beverages 5 Software 1 Instrumentation 2 Furniture 1 Employment 1-10 8 10-19 2 20-30 4 31-90 3 Testing of DQE Approach in European SMEs

  11. Design – definition of objectives 3.82 Design – definition of product eff. 3.82 Design – definition of user groups 3.76 Quality – role of knowledge 3.76 Quality – strategy 3.59 Design – aesthetic qualities 3.53 Quality – market intelligence 3.53 Quality – innovation 3.47 Design – clear product image 3.47 Quality – use of best practice 3.47 Design – corporate image 3.41 Quality – core processes defined 3.41 Design – future user needs 3.35 Environment – recycling 3.26 Quality – promotion of motivation 3.24 Quality – staff training 3.18 Environment – environmental issues 3.13 Quality – cost efficiency 3.12 Quality – partnerships 3.06 Environment – environmental impact 2.93 Environment – use of materials 2.89 Quality – productivity measures 2.71 Variable Averages

  12. Cumulative results

  13. Contribution to Integrated Development

More Related