Building Irish Water. ACCC Conference Dr . John Tierney MD Irish Water 7 th March 2014. Vartry Water Scheme. Water Services. Encrusted Cast Iron Pipe. Waterford City Wastewater Treatment Plant - DBO. Government Decisions.
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Dr. John Tierney MD Irish Water
7th March 2014
Sources funding for investment
(Hybrid funding model)
Complex stakeholder landscape
(including DEPER, Local Authorities, IBEC)
(sewage removal and treatment)
Major Asset Base
(Responsible for €11 billion worth of assets)
(provide safe water)
Serves Customers 24/7/365
(1.8 million customers)
Network of pipes conveying water
Indoor and outdoor staff
(34 Local Authorities, IW staff)
(Integrated IT landscape)
The Metering Programme commenced in July and there 27,000 meters being installed each month
Irish Water has a brand logo appears in the public domain (e.g. on Irish Water vans, uniforms)
Milestone 2: Customer Launch, July 2013
There is a dedicated Customer Contact Centre, managed by Abtran, to respond to all Customer Queries
Customer Communications are issued to the public and customers in connection with the Meter Installation Programme
The Irish Water website is live www.water.ie
Milestone 3: Asset Transfer / Operations Day 1, January 2014
Delivered capabilities (i.e. people, processes and systems) to support Irish Water and the Local Authorities
Asset transfer plan for water services assets commenced
Support provided to Local Authorities on the change and other activities needed to successfully transition to January 2014
Enduring funding Model identified
Full legislation (Water Services Bill No. 2) enacte.
Role based training and knowledge transfer
Detailed org design
Work instructions policy and procedures
Target Process Model
Functional Activity Overview
Service Level Agreements
System Design and solution blueprints
Security and access
Irish Water systems 2013
Syclo Inventory Manager
Syclo Work Manager
Used to plan and record work. holds the “master” of the data in relation to assets, jobs in progress etc. Data that is entered into other systems (e.g. Syclo) ends up in Maximo.
Used to return real time asset and work management data, entered in the field, to Maximo.
Used for return real time data about materials usage.
Primavara P6 / PCM
GIS (Geographical Information System)
Used to capture, store, manage, retrieve, analyze, and display spatial information , and then support complex modelling, analysis and decision making. Provides very precise location of assets.
Used for scheduling and dispatch of outdoor staff.
Used for project and resource management.
ECM (Enterprise Content Management)
SCADA (Supervisory Control and Data Acquisition) monitors the safety of the assets and raises an alarm when issued present.
Used for organising and storing Irish Water documents.
Used to manage finances and support procurement.
Meter Data Management
Provides information about Irish Water and its goals and objectives. The website will continue to grow with new content being added on a regular basis to ensure that all information is accurate and up to date and relevant.
Used for long term storage of data collected from meter reads. Validates this data and then makes it available to the billing system.
Used by the contact centre to manage all customer contact. It will also be used to manage the production of bills and revenue collection from customers.
The aim is for Irish Water to be a self funding entity with two streams of investment over time – one from bill paying customers and the other from market funding.
IRISH WATER TODAY
Change Attitudes & Behaviours Towards Water
‘Effective’ Control of Assets & Operations
Customers Paying Bills
Funding from the Markets
A Self Funding Utility
Domestic and Non-Domestic Tariff Structure - Consultation
Connection Charging Policy (- Consultation
Water Customer Handbook - Consultation
Water Charges Plan - Consultation
Water Customer Handbook (decision)
Water Charges Plan (decision)
Liability for domestic billing commences
First bills issued to customers
Customer Contact Experience
Water Quality Compliance (Microbiological)
Operating cost efficiencies
Service Request Experience
Capital cost efficiencies
Billing & Payments Experience
Turbidity, Colour, Taste, Odour
Net revenue recovery
Sustainable financing and funding model
Water Consumption & CSL
Wastewater Discharge Compliance
Energy Efficiency & GHG Emissions
Employee Health & Safety
Water Services Employment
Irish Water on track to deliver the key milestones in one of the largest reform projects in the history of the Irish State