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Chapter 3 . Personal and Professional Relationships and Communication. Questions related to boundaries. Is this in my client’s best interest? Whose needs are being served? Will this have an impact on the service I am delivering?.

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Chapter 3

Chapter 3

Personal and Professional

Relationships and Communication


Questions related to boundaries
Questions related to boundaries

  • Is this in my client’s best interest?

  • Whose needs are being served?

  • Will this have an impact on the service I am delivering?



  • Am colleague?I treating this client differently (e.g., appointment length, time of appointments,

    extent of personal disclosures)?

  • Does this client mean something special to me?

  • Am I taking advantage of the client?


l colleague?

  • Does this action benefit me rather than the client?

  • Am I comfortable in documenting this decision/behavior in the client file?

  • Does this contravene regulations, written Standards of Professional Conduct, or the Code of Ethics for the certifying group I belong to, etc.?


Types of disclosure
Types of Disclosure colleague?

  • Deliberate

  • Unavoidable

  • Accidental

  • As a result of client action


Classification of disclosure
Classification of Disclosure colleague?

  • Meta-disclosure

  • Irresponsible disclosure

  • Manipulative disclosure

  • Competitive disclosure


Key steps to establishing empathy
Key steps to establishing empathy colleague?

  • Identify strong feeling in the clinical encounter

  • Pausing to imagine how the patient feels

  • Stating to the patient what the perception is of the feeling state in an effort to validate the feeling

  • Communicate interest in working with the patient regarding the issue shared in the encounter


Compassion fatigue also known as
Compassion Fatigue also known as: colleague?

  • Secondary Traumatic Stress

  • Vicarious Traumatization

  • Secondary Traumatization


Symptom clusters for compassion fatigue fall into three categories
Symptom clusters for compassion fatigue fall into three categories:

  • Avoidance

  • Arousal

  • Intrusion


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