1 / 11

Customer Centric Servicing in Financial Institutions.

Customer Centric Servicing in Financial Institutions. Has a Service Oriented Architecture (SOA) Finally Arrived?. Overview. Demands in response time to institution member or customer inquiries in a timely manner are becoming critical.

cid
Download Presentation

Customer Centric Servicing in Financial Institutions.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Centric Servicing in Financial Institutions. Has a Service Oriented Architecture (SOA) Finally Arrived?

  2. Overview • Demands in response time to institution member or customer inquiries in a timely manner are becoming critical. • Centralizing customer data in one application is seen as the best option for achieving improved response times. • Foundation of system must be Customer Relationship Management based for proactive reviews.

  3. Benefits of a CRM Environment • Single system to centralize all member information • Multiple information sources • Banking System • LOS • Customer Contact Form • Campaign Data • Credit Bureau • Custom Data • Promotion lists • Upcoming retirements

  4. Benefits of a CRM Environment • Consolidated Member View • Customizable view of what YOU need to know about your member or customer • Demographics • Customer type • Consolidated financial summary • Outstanding / available offers (see campaign management)

  5. Campaign Management / Portfolio Management • Membership or customer wide managed communications • Automatic or semi-automatic (review and release) • Email or letter • Various events • Birthdays • Anniversary • Promotion • Home Purchase / Mortgage Free • Retirement

  6. Campaign Management / Portfolio Management • Targeted Communications / Support Services • Identify the right group to receive offers / notices • Upcoming retirement • Members or customers with / without certain products in portfolio • Seminar invitations • Retirement planning • Investment strategies

  7. Product Campaigns • Special offers to qualified members • Identify qualified members • Credit score • Income • Age • Produce / distribute offers • Email • Letter • Mailing list for fulfillment house • Distribute tasks to contact members or customers

  8. Product Campaigns • Manage responses • Display available offers on member profile • Offer details for staff • Instructions to staff on processing offers • Track responses • Report • Response levels • Uptake

  9. Portfolio Management • Batch update of bureau data • Score and summary characteristics • No member score impact (soft hit) • Reduced data costs per member • Limit reviews • Existing LOC / revolving products • Offer increase? • Extend to next review? • Rate change? • No longer meet credit requirements?

  10. The Integrated Financial Product Management Solution ARMnet™ - Tomorrow’s Financial Products Management Solution Here Today. Customer centric environment Tab browsing between screens allows for easy access to all customer data. All financial products stored under one contact area. Documents and statements are generated and stored from within the customer space. Tasks and emails auto-generated from within workflow. Financial products easily accessible to be added or updated. All data stored in one database for easier searchability. .NET framework allows for easy integration with sub vendors.

  11. For Further Information Contact us today for further information or to arrange a demonstration of the ARMnet™ Integrated Financial Product Management Solutions. Tel: +1(888)883-2852 Email: armnetsales@axcesscanada.com Or visit us on the World Wide Web at www.axcesscanada.com Tomorrow’s Financial Product Management Solutions, Here Today.

More Related