How to serve in a restaurant
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How to Serve in a Restaurant. Stephanie Freas. Understanding serving. This presentation is helpful if you: want to become a server are a server and would like pointers want to understand how people should be serving you are going into a service profession (libraries!).

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Presentation Transcript

Understanding serving
Understanding serving

  • This presentation is helpful if you:

    • want to become a server

    • are a server and would like pointers

    • want to understand how people should be serving you

    • are going into a service profession (libraries!)



Attitude

  • Smile

  • Sincerity

  • Build repertoire

  • Professionalism

Attitude


Appearance

Appearance


Knowledge

  • Menu

  • Specials

  • Unique orders

  • Recommendations

Knowledge


Efficiency

Efficiency


Greeting
Greeting

  • ~30 seconds

  • “Hi… My name is Stephanie and I’ll be taking care of you today. So, what brings you to our restaurant? Have you been here before?”

  • Time to build relationship

  • Offer drinks and take orders.


Drinks and ordering
Drinks and Ordering

  • ~2 minutes

  • Address appetizers

  • Mention daily specials or new items

  • Offer recommendations

  • Take and repeat orders


Meals
Meals

  • ~20-25 minutes

  • Confirm every meal

  • Ask how everything looks

  • Check for drink refills


Bringing the check
Bringing the check

  • ~50 minutes for dinner

  • Offer dessert

  • Clarify that the meal is at their pace

  • Set it down out of the way

  • Return within two minutes to check on them


Thank you for coming in
Thank you For coming in!

“I hope you enjoyed everything, we’ll see you soon.”


Final pointers
Final Pointers

  • Consider yourself a food consultant rather than a server

  • Check on tables at least 10-12 times a meal

  • Identify your fellow colleagues

  • Remember:

    • They chose your restaurant

    • They are contributing to your salary

  • Be comfortable and respect yourself, as well!


Image credits
Image Credits

All images are taken from Creative Commons and are able for use.

  • Server http://www.flickr.com/photos/[email protected]/4336641661/in/photolist-7BdqtP-9pmwmX-9ppye9-9pmwjp-9ppygm-9ppyd9-7QVSSH-aGkB9Z-bHgF2D-bumS97-bumSkA-bHgFsi-bumRKs-bHgE2r-bHgDDB-bHgEoM-bumSLW-bumRn1-7TBsiE-7TBsgS-9qKAfx-9qNzKS-9qNzFC-9qNzTb-9qNzVw-862oG4-au7Pqa-8F9ePN-8F65Kg-8F9bD1-8F63pT-8F5ZwD-8F9cjf-edzG1Z-edFnhy-edzGdc-edFnCd-edzGDr-edFnvm-edzGwP-edFmPq-edzH4B-edFnz5-edFnso-edFnpu-bBiADF-9Nciju-9uAaMk-9uDbgs-9uAaNF-9N9xtc

  • Wine http://www.flickr.com/photos/j_benson/3664300888/sizes/m/in/photostream/

  • Ravioli http://www.flickr.com/photos/thetoad01/3294022312/sizes/m/in/photolist-625J59-676LQC-6ctyUe-6szpKg-6sDvRQ-6zNuZw-6B7JdL-7i6fjA-9pmwmX-9ppye9-9pmwjp-9ppygm-9ppyd9-7QVSSH-aGkB9Z-cymn8s-bHgF2D-bumQYQ-bumS97-bumSkA-bHgFsi-bumRKs-bHgE2r-bHgDDB-bHgEoM-bumSLW-bumRn1-7TBsiE-7TBsgS-9qKAfx-9qNzKS-9qNzFC-9qNzTb-9qNzVw-862oG4-au7Pqa-7BdqtP-8F9ePN-8F65Kg-8F9bD1-8F63pT-8F5ZwD-8F9cjf-edzG1Z-edFnhy-edFnCd-edzGdc-edzGDr-edFnvm-edzGwP-edFmPq/

  • Salad http://www.flickr.com/photos/agroffman/4444091713/sizes/m/in/photolist-7LH8CV-bHgF2D-bumS97-bHgFsi-bumSkA-bHgE2r-bHgDDB-bumRKs-bumSLW-bHgEoM-bumRn1-cbNaDm-8jiVxS-awwPBm-7LuHwd-7LqJiP-7LuHMu-e6bMrc-dYsHsS-dYsHq5-dMwW9w-dMwWDu-ed8g8i-aQDdC4/

  • Check: http://www.flickr.com/photos/[email protected]/2698598292/in/photolist-57t2fL-5pYBUT-5wDiM6-5CyNCo-5SSzLw-6atvWq-6bJboK-6epLTM-6jZNaA-77zUJm-7bV4sk-7dxz43-7fMxVa-7hi4Nj-7x9R6T-7xdCYj-7VTj6K-9k6bsF-9xySZe-dMTuBj-9C8DNo-9k7Wk1-bXm2yr-8MooN8-8d4hF9-7ZFogi-7ZJynS-7ZJxVS-9rWCxZ-8bsJUK-9C5HRV-9mxRXT-7DD5Vn-9C8DXu-7RRxny-b3XFAP-8hMDyT-dkjGGz-dkjJaz-dkjHD8-dkj32t-dkjwmH-dkj19X-dkj92x-dkjWWT-dkjPhN-dkjLmV-dkjUAH-dkjQKT-dkjrqN-dkjZGn

  • Couple http://www.flickr.com/photos/[email protected]/2958792572/in/photolist-5vszX3-5zLZi8-5zLZjz-5LxrMv-625J59-676LQC-6ctyUe-6szpKg-6sDvRQ-6zNuZw-6B7JdL-7i6fjA-cymn8s-bumQYQ-9pmwmX-9ppye9-9pmwjp-9ppygm-9ppyd9-7QVSSH-aGkB9Z-bHgF2D-bumS97-bumSkA-bHgFsi-bumRKs-bHgE2r-bHgDDB-bHgEoM-bumSLW-bumRn1-7TBsiE-7TBsgS-9qKAfx-9qNzKS-9qNzFC-9qNzTb-9qNzVw-862oG4-au7Pqa-7BdqtP-8F9ePN-8F65Kg-8F9bD1-8F63pT-8F5ZwD-8F9cjf-edFnhy-edzG1Z-edFnCd-edzGdc


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