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IT Service and Asset Management

IT Service and Asset Management. With the help of: Zenworks Configuration Management (ZCM). Erin Provazek Assistant IT Director Information Technology Department City of College Station eprovazek@cstx.gov Pat Nurre Endpoint Management Specialist pnurre@novell.com.

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IT Service and Asset Management

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  1. IT Service and Asset Management With the help of: Zenworks Configuration Management (ZCM) • Erin ProvazekAssistant IT Director • Information Technology Department • City of College Station • eprovazek@cstx.gov • Pat Nurre • Endpoint Management Specialist • pnurre@novell.com

  2. City of College Station Agenda • Who we are • Where we were • What was the solution • Where we are now

  3. City of College Station IT Department Lines of Business • Network • Communications • Business Systems • GIS • eGovernment • PC Support and Management • ….and Mail services for the City

  4. City of College Station PC Support and Management • Desktop/Laptop Support • Desktop/Laptop Replacement • Software installation • Software licensing • Desktop/Laptop software updates • Printer Support/Maintenance • Printer Replacement • Scanner Support • IDUs

  5. City of College Station …and • Service Level Agreements • Asset Inventory • Department/Division “ownership” • Software updates/PTFs • Project support to Business Systems Division • Performance measures

  6. City of College Station The old way • Imaging • Asset management • Security • Applications • Helpdesk support

  7. City of College Station The Solution • ZENworks Configuration Management • Extended Windows and Linux management • OS Migration • Software Distribution • Application Packaging • Application configuration and self-healing • Remote management • Asset Inventory & Reporting

  8. City of College Station Imaging • Naming convention standardized • Layered architecture is scripted– ease of updating each component of base image • PC replacement/rebuild turnaround time • Base install standards • Security

  9. City of College Station Asset Inventory

  10. City of College Station Asset Inventory

  11. City of College Station Asset Management

  12. City of College Station Asset Management – Contract Mgmt

  13. City of College Station Asset Management – Contract Mgmt

  14. City of College Station Asset Management – Reporting …. And servers, printers, rugged laptops,…….

  15. City of College Station Asset Management – Contract Mgmt

  16. City of College Station Asset Management – Contract Mgmt

  17. City of College Station Asset Management – License Mgmt

  18. City of College Station Asset Management – License Mgmt

  19. City of College Station Asset Management – License Mgmt

  20. City of College Station Asset Management – License Mgmt

  21. City of College Station Asset Management – License Mgmt

  22. City of College Station Asset Management – License Mgmt

  23. City of College Station Asset Management – Usage Reports

  24. City of College Station Applications - Bundles

  25. City of College Station Applications - Bundles

  26. City of College Station Applications - Bundles

  27. City of College Station Summary of savings • Machine rebuild or replacement turnaround • Software installation put in the hands of the users • Instant reporting of environment devices and their attributes • Device warranty tracking • Instant reporting of inventory original cost • Software maintenance agreements tracked intelligently • License records stored for easy compliance checking. • Application installations

  28. City of College Station Questions? • Thank you for your time

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