anne kaufman business manager ben logan ois intern pasa student
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Introduction to Qualtrics: Measuring Customer Service Satisfaction in the Office of International Services (OIS). Anne Kaufman , Business Manager Ben Logan , OIS Intern, PASA Student. Learning Objectives. Participants will learn: How OIS measures customer service satisfaction

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Presentation Transcript
learning objectives
Learning Objectives
  • Participants will learn:
    • How OIS measures customer service satisfaction
    • Useful tips when using Qualtrics
    • To distribute surveys and analyze results
why ois conducted a survey
Why OIS Conducted a Survey
  • Commitment to providing exceptional service
  • Improving upon existing services provided
  • OIS’ success based on positive relationship with students
  • Use student feedback to establish accountability for staff member’s performance
methodology
Methodology
  • First survey conducted since 2002
  • International Student Focus Group:
    • Keep survey short, simple, and concise
    • Use simple language for non-native English speakers
    • Keep focus narrow
  • Reviewed by Assessment Committee members
  • Will repeat survey each semester
qualtrics basics
Qualtrics Basics
  • Available to all USC Student Affairs staff
  • Online survey and analysis
  • Also useful for applications, votes, etc.
distribution methods
Distribution Methods
  • Anonymous responses
  • Emailed selected students
  • Available on OIS Website
  • Announced in Weekly Listserv
  • Advertised in International Connection Magazine
  • Participation Incentives: 3 $25 Gift Cards
creating an account
Creating an Account

Go to the USC Qualtrics website:

www.qualtrics.com/academic-solutions/usc

questions comments
Questions/Comments:

Contact:

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