Traveler Safety & Security in the Modern World Bruce McIndoe February 2012. You will learn…. How Global Threats and Business Disruptions Impact Business About Organizational Liability and Duty of Care Travel Risk Management as a discipline About the Traveler Safety Continuum
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Traveler Safety & Security in the Modern World
You will learn…
SOURCES: Georgia Institute of Technology. National Center for Atmospheric Research.
The Rand Corporation. The World Health Organization.
Escalating Global Threats
Who do Your Employees Turn to?
Who do You Turn to?
Legal Deposition – How would you answer?
Death or serious injury to employee
Management Program Motivators
What is Travel Risk Management?
Travel Risk Management
… is a well defined process to identify risks, prepare travelers pre-trip, monitor threats, and respond to incidents as they arise.
Optimal Response Time
The longer it takes an organization to respond to an incident or opportunity, the greater the risks and costs.
Preparedness Impacts Response Time
Multiple Functional Areas Support the Employee
Crisis & evacuation plans
Emergency contact info
Advisor and knowledge base
Books trips and handles travel issues
Pre-trip health planning
Medical assistance & evacuations for international travelers
Traveler Safety Continuum
Book Trip or Assignment
Automated Risk Assessment
Automated Trip/Assignment Briefs & Alerts
Alerts & Notification
Country & City
24x7 Global EmployeeHotline
Alerts & Notification
TRM3 - 10 Key Process Areas
Measuring your Program Maturity Level
Program integrated throughout organization
Metrics collected and reviewed. Cross-organization support.
Consistent execution of travel risk management processes.
Basic travel risk management policies defined and documented. Primary focus on incident response.
Ad hoc. Few policies. Chaotic in the event of an emergency.
Social Media Awareness
Be Aware! Your mobile telephone has four major vulnerabilities
What to do?
Top 10 Reasons Things Fail…
Company does not know what to do in an emergency
Don’t be reactive. Get a basic plan in place and make sure you know where to get help.
Out of date contact numbers
Get contact numbers (cell, home, office, e-mail, IM, etc.) for the people that you need in an emergency. Periodically get them updated and verified.
Primary AND Backup Person are not available
This happens frequently. Try to have multiple backup contacts. Think about people that are normally available.
Cell phones don’t always work
We are becoming totally reliant on cell phones. Try to find a pay phone!
Provide travelers with international cell phones or satellite phones.
No response resource retained
Who would you turn to for a kidnapping? What about a threat against an employee?
Medical emergency? Car accident? Incident on Vacation?
Make a list of incident types and answer who would I turn to?
3rd Party response resource does not know what is going on
Talk to your vendors. Include them in your planning. Run exercises and drills.
Protocols are not maintained
Managers and organizations need to periodically review their plans and protocols. At least annually.
Train staff on procedures. Run drills and exercises.
Protocol or procedure is too complex
Many times the plans and procedures are way too complex.
Look to streamline the process.
In a time of emergency, you will only have time and bandwidth for the basics.
Inconsistent skill level within the team
Crisis and emergency management is not the core competency of most travel managers and staff.
Get training for the core team that will be called to deal with an emergency.
Cost sensitivity delays response
Deal with where the funds will come from and who will pay BEFORE the event!
Delay in response increases cost and can cost lives.
Every organization needs to address
duty of care for all employees
Bruce McIndoe, President, iJET International