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Cost-effective Single Window Services for e-Government. Jeongwon Yoon [email protected] Director Nat’l Computerization Agency, Korea. CONTENTS. Single Window Delivery Services & Architecture. Text. Case Study & Cost-Effective Services. Guidelines for New Comers.

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Cost effective single window services for e government

Cost-effective Single Window

Services for e-Government

Jeongwon Yoon

[email protected]

Director

Nat’l Computerization Agency, Korea


Cost effective single window services for e government

CONTENTS

Single Window

Delivery

Services &

Architecture

Text

Case Study

&

Cost-Effective

Services

Guidelines

for New Comers


Cost effective single window services for e government

Private Sector’s Attempt to Create Single Window

(Hilton Hotel’s Case)

Hilton Invested 3.7 Billion, Merging Promus Corp.

(Hampton Inn, Double Tree, Embassy Suites,..)

Integrating 7 Major Hilton Brands’ Reservation System into One Single Service

Spent hundreds of Millions of $ on Sophisticated Reservation System

Online-Marketing and Beefing up Customer Loyalty Program

Hilton’s Debt Increased to 5.5 Billion$

Investing 145 Million US$

1999

2000 - 2004

2004 - Present

E-Gov

Interpretation

Restructuring

Organization

&

Infrastructure

Defining Services

&

Implementing

On-line Process

Integrating

Gov. Processes,

IT Infrastructure,

On-line Services


Cost effective single window services for e government

Private Sector’s Attempt to Create Single Window

(Hilton Hotel’s Case)

Area

Outcomes

1

5.5 Billion$ -> 1.8 Billion$ Debt Reduction

12.5% Average Annual Return over 3 years

Earnings up 30% from 2003 to 2004

Financial Management

2

3

4

Customer Loyalty Program(Cross Marketing)

Single Services for Any Hilton Brand

Customer Profile, Anywhere, Anytime

Customer Service Reform

5

6

Information Resource Management Reform

(Common Platform)

Integration of Org., Process and Infrastructure

Creating Single Window Services

Customized Reservation System

7

8

9


Cost effective single window services for e government

World Trend of e-Government

International Trend of E-Gov’t

Expectation

Govt Portals

Level of Services not matched with Public’s demand

Creating Values of Gov’t Services

On-Line by Services

Reengineering of Internal Processes

Simple Info. Provider

Stable Services

Initiation

Reorganizing

Moderate

High Expect.

1993 2000 2003

2005

2010

(Source: Gartner)


Cost effective single window services for e government

World Trend of e-Government

Development Stage

Integration

Level 5

E-Commerce

  • Converged and Integrated Services

  • (Single Access Services)

Level 4

Interoperation

  • On-Line Processing

    Civil Service

  • E-payment of Taxes and Fees

Level 3

Development

Level2

Initiation

  • 부처 및 기관간

  • 경계없는 온라인

  • 서비스 제공

  • E-Mail

  • E-Forms

Level1

  • Peridoc Updates

  • Providing

    Limited Information

Thailand, Senegal

Malaysia, Peru

China, India

U.S., Singapore,

Korea

None

(Source : UN, Benchmarking e-Government, 2002.6)


Cost effective single window services for e government

Simplified Concepts on Component of Integration

(Korea’s Case)

Sharing Admin. Information

Consolidated Data Center

e-Industry Single Window

Internet Civil Services

e-Trade Services,…..

e-Trade Services

E-Gov. Network

BRM

EA

Resource Integration

with Compatibility

Process Integration

Service Integration


Cost effective single window services for e government

Simplified Concepts on Component of Integration

(Korea’s Case)

EA

Providing bases for standardization as well as system qualities

enhancement, business/IT optimization, IT investment rationalization

and government-wide shared services

  • Enhancing information systems quality factors such as

    interoperability, reusability, etc.

  • Making information resources management and capital

    planning and investment control more effective

  • Alignment IT with Business

  • Providing government-wide analysis base and promoting

    shared services


Cost effective single window services for e government

Simplified Concepts on Component of Integration

(Korea’s Case)

EA

Enhancing

Business/IT

Management and

Investment

Spreading EA

All governmental

organizations ●

(2007)

  • IT assets management

  • Enhancingsystem qualities

  • Supporting CPIC

Central

government ●

(2005)

E-government

initiatives ●(2004)

● 5th stage : EA as a base

enabling change management

Maintain

● 4th stage : EA completion/

Align with business process

Plan

EA

● 3rd stage : EA development

Increasing EA

maturity level

Use

● 2nd stage : Building EA environment

Development

● 1st stage : EA awareness


Cost effective single window services for e government

Public Sector’s Case : Seoul Metropolitan City

(Business Architecture – Top Hierarchical View)

Citizen

Various Organizations

Citizen

Corporation

Government

Agencies

Affiliated

Agencies

Informatization

in Daily Lives

Industry

Informatization

Culture

Welfare

Gender

Environment

Industry

Ministry of Government

and Home Affairs

  • Cultural Art

  • Cultural Assets

  • Tourism

  • Physical Education

    /Youth

  • Social Welfare

  • Family Welfare

  • Elderly Welfare

  • Disabled Welfare

  • Gender Policy

  • Health Care

  • Sanitation

  • Environmental

    Policy

  • Atmosphere

  • Water

  • Waste

  • Parks

  • Landscape

    Architecture

  • Corporate Support

  • Employment

  • International

    Exchange

  • Commerce Support

  • Consumer

    Protection

  • Energy

  • Agriculture and

    Marine Product

    Logistics

Autonomous Region

Ministry of Health

and Welfare

Ministry of Culture

and Tourism

Audit

Office of

Waterworks

Urban Affairs Planning

Information and Communication

  • General Planning

  • Judicial Affairs

  • Organizational Structure

  • Financial Analysis

  • Budget

  • Inspection and Evaluation

  • Audit

  • Inspection

  • Prevent Irregularities

  • Informatization Planning

  • Informatization Operations

  • Informatization Implementation

  • Informatization Evaluation

  • Informatization Support

City Planning

Housing

Ministry of Environment

Seoul Emergency

Operations Center

  • Housing Construction

    Guidance Management

  • Housing Construction

    Project Management

  • Housing Construction

    Administrative Support

  • Housing Environment

    Improvements

  • Collective

    City Planning

  • City Planning

    Project

  • Facility Management

  • Land Register

    Management

Public Information /Relations

Ministry of Agriculture

and Forestry

  • Public Relations

  • Marketing

  • Public Information (Spokesperson)

Industry Promotion

Foundation

Administration

Ministry of Gender

Equality

Transportation

Construction

Fire Fighting

Finances

  • Civil Petition Management

  • Autonomous Administration Management

  • Document Administration

  • Protocol Support Management

  • Office Building Maintenance and Management

  • Emergency Management

Facilities Management

Coporation

Personnel

  • Protection Structure

  • Preventive

    Management

  • Fire and Disaster

    Prevention

    Administration

  • Construction

    Administration

  • Road Construction

    /Management

  • Construction

    Technology

    Management

  • Flood Control

  • Facility Management

  • Sewer Management

  • Transportation

    Planning

  • Transportation

    Facilities

  • Traffic Management

  • Transportation Means

  • Regulations

  • Tax Revenue Management

  • Tax Management

  • Property Management

  • Contract Management

  • Inspection Management

  • Accounting Management

Ministry of Construction

and Transportation

  • Employment

  • Education

    Training

  • Evaluation Reward

    and Penalty

  • Pay

Subway Corporation

Administration

Informatization

City Based

Informatization

Seoul Metropolitan

Police Agency

Seoul Women’s

Foundation

Autonomous

Region

Civil Servant

Civil

Servant

Work-on-the-Move

Civil Servant

Work-at-Home

Civil Servant

Headquarter/Regional

Office Civil Servant

Head Office

Civil Servant

Seoul


Public sector s case seoul metropolitan city technology architecture top hierarchical view

Public Sector’s Case : Seoul Metropolitan City(Technology Architecture – Top Hierarchical View)

Citizen

Various Organizations

Citizen

Corporation

Government

Agencies

Affiliated

Agencies

SIDC

Disaster Recovery

Center

Access Point

(Wireless Station)

Internet

Access Point

(Hot Spot)

Ministry of Government

and Home Affairs

SIDC

CMS Server

EAM

V3EDM

TSM/ESM

Autonomous Region

Ministry of Health

and Welfare

Infiltration

Detection

Seoul City Portal Web Server

DRM

Backup Server

Network

Scanner

Seoul City Portal Server

Ministry of Culture

and Tourism

e-SNOC

Office of

Waterworks

Regional Administration

Information Network

Router

VPN

VPN

Router

Ministry of Environment

Seoul Emergency

Operations Center

Daily Life

Information System

Ministry of Agriculture

and Forestry

System Management Server

Unified Backup System

Industry

Information System

Industry Promotion

Foundation

LDAP Server

Ministry of Gender

Equality

EP Web Server

SSO Web Server

Back office Web Server

City Based

Information System

EP

Information

CMS Server

Facilities Management

Coporation

City Based Information

Ministry of Construction

and Transportation

Administration

Information

Daily Life

Information

EP Server

Industry

Information

Administration

Information

Subway Corporation

EIS Server

Back Office

Web Server Zone

Back Office

Server Farm

Seoul Metropolitan

Police Agency

e-Seoul Net

Seoul Women’s

Foundation

Autonomous

Region

Civil Servant

Civil

Servant

Work-on-the-Move

Civil Servant

Work-at-Home

Civil Servant

Headquarter/Regional

Office Civil Servant

Head Office

Civil Servant

Seoul


Cost effective single window services for e government

Simplified Concepts on Component of Integration

(Korea’s Case)

User

Access

External System

Linkage

Consolidated Data Center

Support Services

National Assembly

·Supreme Court

Common Work

Web-mail

Document

Distribution

Customer

Management

Help Desk

Service Desk

Unified Backup

Backup,

Disaster Recovery

Operation Support

Malfunction

·Performance

Management

Service Quality

Management

People

DATA

e-Government

Communication Network

e-Government

Communication Network

Administration Information Shared Usage

System Unified Management

Corporation

Public Agencies

Information

Resource

Management

Unified

Operation

Management

Unified

Security

Management

Common Infrastructure Construction

Affiliated Agencies

Government

Agency

Network

Facility

Equipment

Authen-

tication

Storage

Device


Cost effective single window services for e government

Simplified Concepts on Component of Integration

(Korea’s Case)

20 Areas, 78 Boundaries, 140 Functions

BRM

Government

Function Analysis

Define Government

Functional Area

BRM Development and

Administrative Process Innovation

Accelerated Innovation

Through Informatization

BRM Development

Identical

Beneficiary

Dept. 1

Common

Administration

Unnecessary

Process

Elimination

Dept. 2

Central

Administration

Agency

Local

Autonomous

Organization

Informatization

Dept. 3

Redundant

·Function

Complicated

·Unclear

Process

Simplification

Dept. 4

State Affairs

Dept. 5

Redundant

·Similar

Process

Integration

Dept. 6

Social Issues

Utilize Government

Function Link Model

Efficient Budget

Allocation·Execution

Function Based

Reorganization

Improve upon

Legal Framework

Deregulation

Relinquish Functions to

Local·Private Players


Cost effective single window services for e government

E-Government Vision in Korea

Dept. 1

Dept. 2

Dept. 3

Dept. N

『World’s Best Open E-Government

  • Service Delivery Innovation

  • Enhancement of Administration Efficiency and Transparency

  • True Popular Sovereignty

  • Network Based Government

  • Knowledge Based Government

  • Participatory Government

Knowledge

Sharing

Government

Portal

Collective Resolution

Opinion/Policy Proposal

Internet

Integrated Processing

Civil Petition

Center

Petition through fax, e-mail, internet, etc.

Mobile

Local Petition

Office

Public

Fax, Mail,

Telephone

Information and Service

Visiting

Departmental Interconnection

Web Sites

Provision of various information and integrated service


Cost effective single window services for e government

E-Government Vision in Korea

Present

In 5 Years

Service

Integrated Contact Point

Dept1

Dept2

Dept3

Dept3

Dept4

  • Shared Use of Information

  • Integrated System

Unique

Function

Dept3

Dept4

DeptN

Dept1

Dept2

City/Province

City/ProvinceMunicipality

Municipality

HR

HR

HR

HR

HR

HR System

Common Process

Financial System

Financial

Financial

Financial

Financial

Financial

Audit

Audit

Audit

Audit

Audit

Audit System

Integrated IT Environment

Common Platform

System

System

System

System

System

E-Government Network

N/W

N/W

N/W

N/W

N/W


Cost effective single window services for e government

Korea’s Future Objectives for the Civil Services

2008

2003

85%

Online Work Processes

15%

10th

24th

Business Support Competitiveness

Under 3/year

10/year

Number of visits to District Offices

60%

e-Government Usage Rate

23%


Cost effective single window services for e government

Cost-Effectiveness in Long Term

By Creating the Integrated Systems and Services

The Impact ??

Data Center alone saves

more than 1 billion USD

for next 5 years

G4C impacts on budget savings

(1.2 Billion USD)during last 5 years

Each year, Korea Invests approximately

400 ~ 500 Million USD for e-Gov Projects.


Cost effective single window services for e government

Bringing New Comers to the Door Step of

Integrated Services

Technology

EA

ISP

Higher

Level

BPM

TRM

BRM

B

U

D

G

E

T

Networks

BPR

Data

Customization

Lower

Level

Human

Resources

Application

Master

Plan

ISP

BRM

App.

Data

…..

Network

…..

E-Gov Strategy

National Development

Strategy


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