Design & Development Aheeva Education & Certification Services. Work Force Management (WFM). Overview. The Work Force Management module includes Teams Another grouping of agents Adherence Monitor whether or not agents are diligent by adhering to their work schedule. Teams.
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Another grouping of agents
Monitor whether or not agents are diligent by adhering to their work schedule
Tenant Work Force Management Teams <Add a Team>
and specify the team name and the team leader
Tenant Work Force Management Adherence <Real Time Adherence>