The Unintended Consequences of Implementing Information Technology . Michael Sallada May 15, 2012. Information Technology. Three Observations: Information Technology is ubiquitous in the environment today IT is implemented to improve organizational performance in some dimension
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May 15, 2012
It is my observation that the hoped-for performance improvement is frequently not achieved, or it is accompanied with other unanticipated effects.
The purpose of this research is to search for an answer to the fundamental question; “Why does this happen?”