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Chapter 5: Groups and Teamwork. Amanda Tumbach Gary McInenly Raynard Enriquez Adam Baker. Groups and Teams. Groups vs. Teams 4 types of teams. Groups and Teams. used as a way to better utilize employee talents. outperform individuals

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Chapter 5: Groups and Teamwork

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Chapter 5 groups and teamwork

Chapter 5:Groups and Teamwork

Amanda Tumbach

Gary McInenly

Raynard Enriquez

Adam Baker

Groups and teams

Groups and Teams

Groups vs. Teams

4 types of teams

Groups and teams1

Groups and Teams

  • used as a way to better utilize employee talents.

  • outperform individuals

  • potential for greater outputs without increasing inputs

  • more flexible & responsive

Groups vs teams

Groups vs. Teams

  • Group: 2 or more individuals, interacting and interdependent, who have a stable relationship, common goal and perceive themselves as a group

  • Team: groups that work close together to a common objective, and are accountable to one another

  • not all groups are teams, but all teams are groups

Problem solving or process improvement teams

Problem-Solving (or Process-Improvement)Teams

  • groups of 5-12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment.

  • ideas and suggestions are shared

  • it is found that the use of teamwork varies by organizational size

Chapter 5 groups and teamwork

Quality Circles

  • most problem-solving teams use quality circles

  • a work group of employees (about 8-10) who meet regularly to discuss their quality problems, investigate causes, recommend solutions, and take corrective actions

  • employees participating in quality circles are required to learn further skills and methods to analyze and solve quality problems

Self managed or self directed work teams

Self-Managed (or Self-Directed) Work Teams

  • a group of 10-15 employees who take on responsibilities of their former managers

  • These responsibilities include:

    • planning & scheduling of work

    • assigning tasks to members

    • collectively controlling the pace of work

    • making operating decisions

    • taking action on problems

  • teams select their own members and make evaluations on each other

Cross functional or project teams

Cross-Functional (or Project) Teams

  • a team made up of employees from about the same hierarchical level, but from different work areas who come together to accomplish a task

  • an effective means of allowing individuals from diverse areas within an organization or between organizations to exchange info, develop new ideas and solve problems, and to coordinate complex projects

  • downfall occurs in developmental stages

Chapter 5 groups and teamwork

  • Includes:

    • Task forces: temporary cross-functional teams

    • Committees: groups composed of members from across departmental lines

    • Skunkworks: cross-functional teams that develop spontaneously to create new products or work on complex problems

      • work in isolation

Virtual teams

Virtual Teams

  • use of computer technology to tie together physically dispersed members in order to achieve a common goal

  • collaborate online using communication links

  • can do all things that other teams do, and can often be more efficient due to ease of sharing info

  • downfall in absence of paraverbal cues, nonverbal cues, and social contact

From individual to team member

From Individual to Team Member




Chapter 5 groups and teamwork

  • In order for a team to function, individuals have to achieve some balance between their own needs and the needs of the team.

  • Individuals bring:

    • Personality

    • Previous Experience

Chapter 5 groups and teamwork

  • Possible pressures individual group members put on each other through expectations.

    • Roles

    • Norms

    • Status



  • A set of expected behaviour patterns attributed to someone occupying a given position in a social unit.

    • Role Identity

    • Role Perception

    • Role Expectation

    • Role Conflict

Chapter 5 groups and teamwork

Psychological Contract

  • An unwritten agreement that sets out what management expects from the employee and vice versa.



  • acceptable standards of behaviour within a group that are shared by the group’s members

    • means of influencing behaviour

    • differ among groups, communities and societies

    • but all entities have norms

    • formalized norms are written up in organizational manuals that set out rules and procedures

    • most norms in organizations are informal

Chapter 5 groups and teamwork


  • adjusting your behaviour to align with the norms of a group

  • Reference Groups



  • a socially defined position or rank given to groups or group members by others

  • motivation

  • acquired, ascribed

  • significance?

Stages of group and team development

Stages Of Group and Team Development

The Five-Stage Model

The Punctuated-Equilibrium Model

Five stage model

Five-Stage Model

1. Forming

  • The first stage of development, Characterized form the saying “testing the waters”

    2. Storming

  • The second stage of development, know as the power struggle or intragroup conflict stage

Chapter 5 groups and teamwork

3. Norming

  • The third stage of development, Characterized by close relationships and cohesiveness

    4. Performing

  • The fourth stage of development, were the group of team is fully functional and accepted

Chapter 5 groups and teamwork

5. Adjourning

  • The final stage of development for temporary groups or teams, characterized by concern with wrapping up activities rather than task performance

The punctuated equilibrium model

The Punctuated-Equilibrium Model

Phase 1

  • The first meeting in which members of a team gather to set the direction of the group. These direction become “ written in stone ”, Known as the period of inertia

    Phase 2

  • Team moves out of the inertia stage and recognizes that work needs to be completed

Chapter 5 groups and teamwork


  • This stage is in between phase 1 and 2. The stage acts like a alarm clock, heightening members awareness to get thing done. This stage is characterized by a concentrated burst of changes. That revise the direction of the team for phase 2

Creating effective teams

Creating Effective Teams

Model of Team Effectiveness

- Work Design- Composition

- Process- Context

Model of team effectiveness

Model of Team Effectiveness

Work Design


Skill Variety

Task Identity

Task significance




Roles and Diversity



Preference for teamwork

Team Effectiveness


Common Purpose

Specific goals

Team efficacy



Adequate Resources



Evaluation and Rewards

Work design

Work Design

  • Work together and collectively take responsibility for a goal or task.

  • This includes:

    • Autonomy: independence

    • Skill Variety: using different skills and talents

    • Task Identity: ability to complete a whole and identifiable task

    • Task Significance: participation that has a substantial impact



  • Select members with their strengths in mind and supply task that fit.

  • This includes:

    • Ability

    • Personality

    • Roles and Diversity

    • Size

    • Flexibility

    • Preference for teamwork

Chapter 5 groups and teamwork


  • technical expertise

  • problem solving and decision making skills

  • interpersonal skills

Chapter 5 groups and teamwork


  • Must be careful of team selection based on personality.

  • This includes:

    • Extroversion

    • Agreeableness

    • Conscientiousness

    • Emotional Stability

  • Groups with these characteristics are most likely to be successful.

Chapter 5 groups and teamwork


  • There are two types of roles:

    1. Task oriented roles: performed by group members to ensure that tasks are accomplished

    • Ex. initiators, Information seekers, information providers, elaborators, summarizers, consensus makers

      2. Maintenance roles: carried out to ensure that group members maintain good relations

    • Ex. harmonizers, compromisers, gatekeepers, encouragers

Chapter 5 groups and teamwork


  • The smaller the group the faster the productivity. (groups consisting of 7 individuals)

  • The larger the group the slower the productivity, but better for gaining diverse input.

    (groups consisting of 12 or more individuals)

Chapter 5 groups and teamwork


  • Individuals who can complete more then one task or another individual’s task.



  • Three factors that are most significant:

    1. Presence of adequate resources

    2. Effective leadership

    3. Performance evaluation/Reward system

Chapter 5 groups and teamwork

Adequate Resources

  • support from management and the organization

  • This includes:

    • Technology

    • Staffing

    • Assistance

    • Encouragement

    • Information

Chapter 5 groups and teamwork


  • This includes looking after such things as:

    • Scheduling

    • Workload

    • Skill Development

    • Conflict resolve

    • How to make/modify decisions

  • higher expectation/positive mood = greater productivity, lower turnover, better performance

Chapter 5 groups and teamwork

Performance Evaluation and Rewards

  • getting a member to be individually/jointly accountable

  • Some evaluations of performance:

    • Team results

    • Effectiveness/Team functioning

    • Personal effectiveness



  • Variables of the group include:

    • Common purpose

    • Specific Goals

    • Efficacy

    • Accountability: Conflict and Social Loafing

Chapter 5 groups and teamwork

Common Purpose

  • provides direction, momentum, and commitment for members

  • broader then a goal

    Specific Goals

  • facilitate clear communication

  • help maintain employees focus on achieving results

  • set milestones

Chapter 5 groups and teamwork

Team Efficacy

  • Success breads success

  • Cohesiveness helps build team efficiency



Performance Norms

  • What can be done to increase team efficiency?

    1. helping the team to achieve small successes and skill training

    2. provide training to improve workers technical and

    interpersonal skills

Chapter 5 groups and teamwork

Conflict Levels

  • Relationship conflict can effect a teams performance both positively and negatively.

  • Task conflict can improve team effectiveness.

    Social Loafing and Accountability

  • Social loafing is related to the size of the group.

  • Social loafing: tendency for individuals to expend less effort when working collectively then when working individually

  • Successful teams make members individually and jointly accountable.

Teams and workforce diversity

Teams and Workforce Diversity

Advantages & Disadvantages

Teams and work force diversity

Teams and Work Force Diversity

Advantages Disadvantages

  • Multiple PerspectivesAmbiguity

  • Greater openness to new ideas Complexity

  • Multiple interpretations Confusion

  • Increase creativity Miscommunication

  • Increase Flexibility Difficulty reaching agreements

  • Increase problem-solving skills Difficulty agreeing on

    specific actions

Beware teams aren t always the answer

Beware! Teams Aren’t Always the Answer

How do you know if teams are for you ?

Three tests can be applied

1. Can the work be done better by more then one person.

2. Does the work create a common purpose or set of goals for the people in the group that is more than aggregate of individual goals.

3. Are members of the group interdependent.

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