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Citizens’ Report Carding – UN Habitat/Maji na Ufanisi Lake Victoria Region and Zanzibar. Maji na Ufanisi (Water and Development) Grubs Planning Workshop, Nairobi, Kenya November 2008. Introduction. Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997

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citizens report carding un habitat maji na ufanisi lake victoria region and zanzibar

Citizens’ Report Carding – UN Habitat/Maji na UfanisiLake Victoria Region and Zanzibar

Maji na Ufanisi (Water and Development)

Grubs Planning Workshop, Nairobi, Kenya

November 2008

introduction
Introduction
  • Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997
  • Programmes: Urban program and Small towns and Rural Areas program
  • The core purposes of the organization are:
  • Facilitating delivery of Water and Environmental Sanitation services in urban informal settlements and S.T. & R.A’s
  • Building and strengthening community institutions
  • Research and advocacy for sustainable Water and Environmnetal Sanitation services in Kenya and beyond
partners
Partners
  • Maji na Ufanisi’s partners include;
  • UN family organizations
  • Private companies
  • Ministry of water
  • Water services regulators
  • Water utility companies
slide4

Citizens’ Report Card

  • Monitoring tool to provide public agencies with feedback from users of public services
  • Citizen-based
  • Participatory
  • Empowers
current monitoring limitations
Current monitoring limitations
  • Limited community involvement
  • Most systems collect data that is inappropriate for planning and policy making in the sector
  • Geo-referencing lacking
  • There is no co-relation between levels of service and performance of water service providers
  • Monitoring information rarely trickle down to local levels
pilot implementation areas
Pilot implementation areas
  • Homa Bay and Kisii ( Kenya )
  • Masaka and Kyotera (Tanzania)
  • Muleba and Bukoba (Uganda)
  • Mutukula (Tanzania/Uganda border)
  • Zanzibar
outputs
Outputs
  • Reliable data on current conditions of WATSAN in the specified regions
  • Database on service quality developed
  • Disaggregated analysis tables (basic frequencies, cross tabulations in terms of gender, age)
  • Usefulness of methodology demonstrated
  • Comparison of service provision across towns
  • Geo referenced information fed into data base
  • Information made available in the public domain
expected outcomes
Expected outcomes
  • Feedback mechanism in place
  • Basis for communities, civil societies and government to engage in dialogue with service providers to improve services
  • Exposes existing gaps in services provision
  • Improvements in investments
  • Community empowerment (giving them voice to demand for improved services)
  • Service providers incentivized to give better services
  • A system of bench marking service providers in place

(that enables good service coverage, quality service delivery and accountability)

  • Capacity to undertake Citizen report carding developed
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