OpenView eCare

1. HP OpenView eCare is a fast, efficient way to access always-on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support multi-platform, OpenView environments. Please mouse click to continue with the tour of HP OpenView eCare. OpenView eCare www.openview.hp.com/services

2. Menu Menu please choose one of the following areas 1. Main Page: support.openview.hp.com 2. Troubleshooting 3. Support Offerings 4. Stay Connected 5. Problem Reporting 6. HP NetAction Product 7. Using Products 8. Training Exit

3. Main Page HP OpenView eCareconsists of eight main support and resource functions. 1. Troubleshooting 4. Problem Reporting • Available 24 hours a day, seven days a week. • Submit & track support calls. 5. Using Products 2. Support Offerings • Software Update Manager • Auto Pass Passwording • Manage your support contract. 3. Stay Connected 6. Training 7. Developer Support Programs • Register for email • notification of fixes. • Learn from the on-line • OpenView community. 8. NetAction Products • Bluestone • Opencall • And others Click mouse to continue Back to the menu

4. Troubleshooting We have an enhanced Knowledge Base to help you Self-Solve. You can search by Key Words • Knowledge Resources Includes: • Application Notes • Engineering Notes • Product Manuals • White Papers • FAQ’s • Known Problems • Patch Documentation Click mouse to continue Back to the menu

5. Troubleshooting Document ID Lookup on our Knowledge Base can help you find your answers. You can search by Document ID • Documents include: • Engineering Notes • Patches • Known Problems Click mouse to continue Back to the menu

6. Support Offerings You can choose the appropriateLevel of Support for your Service Contract. Customer Care Extended Customer Care Standard Customer Care Advantage Customer Care Premier Partner Care Extended Click mouse to continue Back to the menu

7. Support Offerings Developer Support Programs Different Types of Developer Programs to meet your needs. Here is an example of one type of program for NNM, ITO, and ECS. Back to the menu Click mouse to continue

8. Partner Care Partner Care Program Find out more about our Partner Care Programs to meet your needs Click mouse to continue Back to the menu

9. Stay Connected Discussion Forum Browse other Categories Discuss OpenView with other OpenView users! Choose other ITRC Links • The ITRC is home to information on HP-UX and HP Hardware. See participants messages by subject, category, or author. Click mouse to continue Back to the menu

10. Stay Connected Email Registrations • For personalized notifications of: • Proactive patches • Known problems Click mouse to continue Back to the menu

11. Stay Connected OpenView Forum International www.ovforum.org (external link) Network with others in the OpenView Community Click mouse to continue Back to the menu

12. Stay Connected Remote Support Sessions Learn about how remote support sessions could help resolve your incident. Click mouse to continue Back to the menu

13. Problem Reporting Submit a support call electronically through the HP IT Resource Center. HP OpenView eCare will take you to the login/register screen. Click mouse to continue Back to the menu

14. Problem Reporting Track a previously submitted Support Call After entering your login and password (see previous slide), you will be taken to the Software Call Manager Main window to enter the Case ID here. Click mouse to continue Back to the menu

15. Problem Reporting Product Support Telephone Numbers Here you can see the technical product support telephone numbers worldwide. Additional country numbers on website. Click mouse to continue Back to the menu

16. HP NetAction Support NetAction Software Support Opencall All your NetAction Product Needs. Blue Stone Many others… Process Manager Click mouse to continue Back to the menu

17. Using Products HP OpenView Manuals You can browse through manuals electronically for your OpenView Products. Just choose the Product and Version Number. Click mouse to continue Back to the menu

18. Using Products Licenses and Passwords Generate permanent passwords for new products. Move existing licenses and migrate licenses to new products. Obtain information for evaluation passwords. Click mouse to continue Back to the menu

19. Using Products Software Updates Use SUM to request or download software updates. Click mouse to continue Back to the menu

20. Using Products HP OpenView Software Patches • Obtain the latest patches for your OpenView product. • You can select by: • Product • Keywords • Patch Name Click mouse to continue Back to the menu

21. Using Products HP OpenView Online Demos See how these OpenView products can provide solutions for your business. Click mouse to continue Back to the menu

22. Using Products Manage yourSupport Contract Access HP‘s Support Contract Assistant Requestcontract assistance (form site) Click mouse to continue Back to the menu

23. Using Products Find out about Product Obsolescence This area describes the HP OpenView product obsolescence policy, including the product support life cyle. Click mouse to continue Back to the menu

24. Using Products Process Documentation Have questions about entitlement, or software updates? In this area, find answers to those questions and more. Click mouse to continue Back to the menu

25. Training HP OpenView Training View classes and schedules for training at the HP OpenView University. Find out more information on the HP OpenView Consultant Certification Program. Click mouse to continue Back to the menu

26. Training HP Education Services View classes and schedules for OpenView Products through the HP Education Services. Back to the menu Click mouse to continue

27. OpenView eCare www.openview.hp.com/services Thank you for your attention and interest in this eCare Tour. We hope you enjoy using the HP OpenView eCare website for your OpenView support needs. Click on the above url to go to the eCare Website. Back to the menu End the tour with mouse click