2011 02 13 tzu chi san jose slonaker site plan
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2011/02/13 Tzu Chi San Jose Slonaker Site Plan. * Medical Outreach Sync-Up Orientation Agenda 義診前行. Service Flow Chart – 看診流程圖 Layout Floor Plan – 場地佈置圖 Greeting Area Flow – 註冊 等候區 流程 Registration Area – 註冊 區 General Waiting Area Control – 一般候診區

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2011/02/13 Tzu Chi San Jose Slonaker Site Plan

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2011 02 13 tzu chi san jose slonaker site plan

2011/02/13 Tzu Chi San Jose SlonakerSite Plan


2011 02 13 tzu chi san jose slonaker site plan

*Medical Outreach

Sync-Up Orientation Agenda 義診前行

  • Service Flow Chart – 看診流程圖

  • Layout Floor Plan – 場地佈置圖

  • Greeting Area Flow – 註冊等候區流程

  • Registration Area – 註冊區

  • General Waiting Area Control – 一般候診區

  • Department Control – 各科看診區

  • Record Return – 病歷回收

  • Volunteer Guidelines – 義診志工注意事項

  • Setup Items Request Table – 佈置需求表

  • Appendix– 附錄


2011 02 13 tzu chi san jose slonaker site plan

MD

OMD

Dental

Chiropractic

1. Service Flow Chart

看診流程圖

Assign Master Number

領牌

一般

候診區

Start

開始

General

Waiting Area

西醫

中醫

牙科

脊椎科

Registration

註册

Service Completed

No

Measure Blood Pressure (BP)

血壓

完成?

Yes

病歷回收

Record Return

身高體重

Measure

Wt & Ht

End

結束

3


2011 02 13 tzu chi san jose slonaker site plan

2.1 Slonaker Academy – Overview

會場位置


2011 02 13 tzu chi san jose slonaker site plan

2.3 Photo – Outside

外場位置

Main Hall

Patient Parking

Registration

Dental Van

Main Hall to Dental Van

Registration


2011 02 13 tzu chi san jose slonaker site plan

2.2 Layout Floor Plan - Outside

外場佈置圖

  • Outside Set-up Items

  • 10’x10’ Tent x3

  • 6’ TC table x 5

  • TC Chairs x 25

  • (20 Reg + 5 Dental)

  • Blue table cloth x 4

  • - Health Fair Banner x1

  • - Tzu Chi flag & pole x2

  • Tzu Chi publications

Restroom

Color Code

Corridor

Supply

By TC

Supply

By School

Registration

Waiting Area

TC Booth

Registration

Registration

10’x10’ tent

10’x10’ tent

10’x10’ tent

6’

Shadow extension for

sun-screen or raining

back up purpose

6’

TC Booth

Dental Screen

Near Dental Van

Health Fair Banner

TzuChi

Flag

6’

Reg

#1

Reg

#2

Sign In &

Information

Corridor

IN

OUT

School stools

Parking Lot

TzuChi

Flag

Record

Return

Main Hall


2011 02 13 tzu chi san jose slonaker site plan

2.3 Photo – Main Hall

內場位置

Vol

Room

Partners

Main Hall

MD

Dental Van

OMD &

Partition

Area

Stage for Vision Station

Main Hall Exit


2011 02 13 tzu chi san jose slonaker site plan

  • Inside Set-up Items

  • 12” school table x6

  • School chairs x 20

  • 6’ TC table x 4

  • TC Chairs x 35

  • OMD partition x 5

  • Blue table cloth x 3

  • White table roll x 3

  • -Decorated flowers

  • TzuChi publications

  • Snack/Water/Cup

  • Projectorx1

  • Computerx1

2.3 Layout Floor Plan – Main Hall

內場佈置圖

4’

Staff Lounge

4’

Stairs

MD#2

CTDN

Alzheimer

MD#1

MD#3

BP

Wt

Ht

IN

CTDN

CTDN

Alzheimer

Alzheimer

ACS

CTDN

Alzheimer

Health Trust

OUT

6’

Record

Return

MD Waiting

BP Waiting

6’

General

Waiting Area

Oral Hygiene

Approx ~ 45’

OMD

Waiting

Screen

Stage

6’

Water

/Snack

Water

/Snack

DC#1

Alzheimer

OMD#1

CTDN

OMD#2

Alzheimer

CTDN

OMD#3

OMD#4

Alzheimer

Projector

4’

6’

Color Code

7’

7’

7’

7’

7’

7’

7’

8’

Supply

By TC

OMD

Partition#4

OMD

Partition#3

OMD

Partition#2

OMD

Partition#5

DC/OMD

Partition#1

Supply

By School

6’

Massage

Table#5

Massage

Table#4

Massage

Table#1

Massage

Table#2

Massage

Table#3

Approx ~ 50’


2011 02 13 tzu chi san jose slonaker site plan

2.5 Photo – Staff Lounge

醫護及志工休息室


2011 02 13 tzu chi san jose slonaker site plan

2.5 Layout Floor Plan – Staff Lounge

醫護及志工休息室佈置圖

25’

Lunch

11:30AM – 1:30PM

TC – Vol Stuff

Freezer

Sink

  • Staff Lounge

  • School Table x 2

  • School Chair x 12

  • TC Serving Utensils

  • TC Paper Towels

  • - TC Water/Snacks/Cups

Dining Table

Serving Counter

Outside - Lounge Entrance

15’

Water /Snacks

Color Code

Supply

By TC

Supply

By School

Outside - Main Hall Entrance


2011 02 13 tzu chi san jose slonaker site plan

3. Greeting Area Flow

註册等候區流程

  • 依到達順序,分發號碼牌(Master Number)給來參與健康日的看診者(每位看診者一個號碼)。

  • 為病人講解後續流程及注意事項,並請病人在此等候區等候。

  • 注意有無情況特殊病人。

  • 介紹慈濟與互動。


2011 02 13 tzu chi san jose slonaker site plan

4. Registration Area Flow

註冊區流程

  • 註冊時,依號碼(Master Number),Flow in/out志工引導看診者從掛號等候區到註冊區登記。

  • 註冊單會註明看診科別(Patient Registration and Consent Form, Appendix 1)並會預先分配各科序號,登錄於看診單。(Service Card, Appendix 2)

  • 註冊志工為看診者說明下面要進行的工作和手續。

  • 註冊完後,量血壓,量身高體重。完畢後,Flow in/out志工引導至內場Main Hall。


2011 02 13 tzu chi san jose slonaker site plan

5. General Waiting Area Flow In/Out Control

一般候診區

  • 量完身高體重後,Flow in/out志工引導看診者至一般候診區等候看診。(General Waiting Area)

  • Controller根據看診單(Service Card),登錄看各科序號於候診區控制表。(MultiService Log Sheet, Appendix 6)

  • 根據各科的候診需求,迅速依各科序號,另由志工Flow out看診者到各科的Station。

  • 看診者Flow out到各科後,消去相對的各科序號。

  • 如發生某一科等待時間太長,告知看診者約略的等候時間來減低等候的不耐。


2011 02 13 tzu chi san jose slonaker site plan

6. Department Control

各科看診區

  • Controller登錄看診者號碼及姓名於各科看診登記表。(Department Log Sheet, Appendix 7)

  • 依登記表順序,請看診者依序就診。

  • 該科就診完畢後,Controller查看看診單。(Service Card)

    • 如各科全部就診完畢,Flow out至病歷回收部。(Record Return)

    • 如尚未就診完畢,Flow out至一般候診區。(General Waiting Area)

  • 與醫生協調看診人數, 通知註冊組控制人數。

  • 活動結束後,將看診登記表交給病歷回收部(Record Return),統計看診人數。


2011 02 13 tzu chi san jose slonaker site plan

7. Record Return Exit Control

病歷回收

  • 感恩看診者的參與

  • 檢查簽名

  • 回收號碼牌

  • 回收病歷表


2011 02 13 tzu chi san jose slonaker site plan

8.1 Health Fair Volunteer Guidelines

義診志工注意事項之一

  • 注意安全。

  • 不遲到, 不早退。(簽到與簽退)

  • 服裝儀容整齊(志工背心,請當天借出及歸還)

  • 不擅自離開被分配的工作崗位。如需休息替換,請確定有志工代理你的工作, 並告知各組組長。

  • 義診時,常有變化球,請依組長指示,做所安排的職責。為避免溝通上困擾,除非事情緊急,請勿在會場上指揮其他志工。

  • 經常洗手, 一離開工作場所,立即洗手。

  • 如有刺傷流血,一定要立刻報告負責人員處理。


2011 02 13 tzu chi san jose slonaker site plan

8.2 Health Fair Volunteer Guidelines

義診志工注意事項之二

  • 不向病人推薦醫師及偏方。

  • 尊重病人隱私,不批評或談論病情。

  • 如有語言溝通問題,請找翻譯志工。

  • 攜帶並使用環保碗筷及茶杯。

  • 口氣溫和, 態度親切, 耐心誠懇,面帶微笑。

  • 感恩 、尊重、愛!讓人對慈濟起歡喜心,進而接引入慈濟善門。


2011 02 13 tzu chi san jose slonaker site plan

9.1 Setup Request Table 1 of 5

佈置需求表之一


2011 02 13 tzu chi san jose slonaker site plan

9.2 Setup Request Table 2 of 5

佈置需求表之二


2011 02 13 tzu chi san jose slonaker site plan

9.3 Setup Request Table 3 of 5

佈置需求表之三


2011 02 13 tzu chi san jose slonaker site plan

9.4 Setup Request Table 4 of 5

佈置需求表之四


2011 02 13 tzu chi san jose slonaker site plan

9.5 Setup Request Table 5 of 5

佈置需求表之五


2011 02 13 tzu chi san jose slonaker site plan

Appendix 1 – Patient Registration & Consent Form

附錄一 註冊表及同意書(節錄)


2011 02 13 tzu chi san jose slonaker site plan

Appendix 2 – Service Card

附錄二 看診單


2011 02 13 tzu chi san jose slonaker site plan

Appendix 6 – General Waiting Area Log Sheet

附錄六 候診區控制表

25


2011 02 13 tzu chi san jose slonaker site plan

Appendix 7 – Department Log Sheet

附錄七 各科看診登記表(中醫)


2011 02 13 tzu chi san jose slonaker site plan

Appendix 8 - References

參考資料

  • Tzu Chi Fresno Medical Outreach Guideline V1.0

    http://nca.us.tzuchi.org/?q=content/wiki/community-outreach-and-health-fair-operation

  • Tzu Chi Northern California Medical Outreach Guideline

    http://www.socialtext.net/outreach/index.cgi?medical_outreach

  • TCNW Medical Group Wiki

    http://nca.us.tzuchi.org/?q=content/wiki/medical-group


Thank you

感恩Thank You!


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