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Residential Customer Engagement: Experience from the Field Smart Grid Research Consortium Conference October 20, 2011

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Residential Customer Engagement: Experience from the Field Smart Grid Research Consortium Conference October 20, 2011. BEC Mission Statement. “We Enhance Quality of Life”. BEC Background Information. Members – 22,783 Meters – 31,890 Miles of distribution line – 4,434

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Residential Customer Engagement: Experience from the FieldSmart Grid Research Consortium ConferenceOctober 20, 2011

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BEC Mission Statement

“We Enhance Quality of Life”

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BEC Background Information

Members – 22,783

Meters – 31,890

Miles of distribution line – 4,434

Miles of transmission line- 104

Serve 7 Counties: Bandera, Bexar, Kendall,

Kerr, Medina, Real and Uvalde

internal behavioral indices
Internal Behavioral Indices

Foundation and Strategically placed initiatives

  • Improve employee and member satisfaction by providing timely and accurate information; and
  • Improve the performance and accountability of every employee in the organization to ensure that members are actively engaged with the mission
bec strategic objectives
BEC Strategic Objectives
  • Safety
  • Human Resources
  • Technology
  • Power Supply/Business Opportunities
  • Organizational Performance
safety
Safety

Everywhere Everyone Every time

Safety Culture; 100%Buy In from Everyone

596,600 hours with No Lost Time Accident

Members’ positive comments 2011Annual Meeting

RESAP Rural Electric Safety Achievement Program

Lineman’s Rodeo placement in Texas and International Competition

human resources
Human Resources

Bandera Advisory Team-We will remain an industry leader through a culture of accountability, and by recruiting and retaining talented employees. To that end, Bandera Electric Cooperative is committed to providing a reasonable, competitive, sustainable and balanced total compensation package for all stakeholders.

Improve employee benefits/focus member

Growth, innovation, member satisfaction, operating performance, quality employee satisfaction, and stable performance over time

technology
Technology

Social Media works!

Right Answer, Right Away

smartWATCH-alerts growth activity

Mobile Work Force

PrePay launch

Rebates

power supply and business opportunities
Power Supply and Business Opportunities

Power Supply Contract signed

Interest of One Stop Shop of 24/7 service thru Electricians, Plumbers and HVAC contractors

Engineering Turn Key URD

Introduction of new products—Energy Efficiency store, Generlink, “Together We Save”

business opportunities
Business Opportunities

Commitment to go Paperless

Streamline processes to match new technology

Active role with Member Advocacy Committee

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