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Social Media Town Hall. May 9, 2012. Objectives for Town Hall. Social Media is all about Engagement . Facebook and Twitter have important differences. Facebook’s Algorithm dictates rules of the game: understand it and you’ll understand how to play the game.

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Social Media Town Hall

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Social media town hall

Social Media Town Hall

May 9, 2012

Objectives for town hall

Objectives for Town Hall

  • Social Media is all about Engagement.

  • Facebook and Twitter have important differences.

  • Facebook’sAlgorithm dictates rules of the game: understand it and you’ll understand how to play the game.

  • Provide best practices and tips.

Social media town hall

Last year…

Social media town hall

This Year…

We re all in this t ogether

We’re All in This Together

  • One meeting = one message

  • It is not about “Recruits vs. Fans”

  • Quality content caters to everyone- recruits, fans, student-athletes.

Why do we care about social media

Why do we care about Social Media?

  • SocialMedia → Social

  • Social → Engagement

  • Engagement → Buzz

  • Buzz → Attendance, Revenue, Recruiting Advantages

  • Cost = $0

Updates on growth

Updates on Growth

  • Recent filing: 845 million monthly users on Facebook: 1/8 of the world’s population!

    • Estimated that 45% of users are between ages 13-25

Football: 43% of users under 25, 71% under 35

  • Twitter: Over 465 million accounts, 110 million in the US

    • While only 10% of US population is on Twitter, 89% are familiar with Twitter. “Twitter is bigger than you think.”

Stanford athletics facebook growth

Stanford Athletics’ Facebook Growth

  • At least 30 out of 35 sports have team Facebook Pages.

  • Over 62,000 LIKES between all our teams.

Stanford athletics twitter growth

  • At least 30 out of 35 sports have team Twitter feeds.

  • Over 50,000 FOLLOWERS between all our teams.

Stanford Athletics’ Twitter Growth

Social media town hall


Facebook and twitter similarities

Facebook and Twitter: Similarities

  • Key to success in each is being Social: Have a conversation with Fans/ Followers and engage with them.

Facebook and twitter similarities1

  • With engagement comes potential for tremendous reach.

Facebookand Twitter: Similarities


Viral Reach= ~65,000

Organic Reach= ~10,000

Total Reach= 75,000


Facebook vs twitter filter

Facebook vs. Twitter: Filter

  • Facebook has a filter (algorithm) that chooses what a user sees amongst their Friend/Fan Page posts

  • Twitter has no filter; user sees everything

Filter implications

Filter Implications

  • Facebook: “Feed the algorithm”

  • Twitter: As feeds get saturated → risk of unfollows

Facebook vs twitter medium

Facebook vs. Twitter: Medium

  • Facebook=Media rich, long form text.

  • Twitter=140 characters of text.

Medium implications

Medium Implications

  • Do not link your accounts- separate channels with separate uses.

  • Facebook: Visual medium with no character constraints. PAINT A PORTRAIT.

  • Twitter: Non-visual medium with 140 character limit. CRAFT A QUICK MESSAGE.

Facebook vs twitter time decay

Facebook vs. Twitter: Time Decay

  • Facebook: Quality content may remain high on news feed for a period of time.

  • Twitter: Content has strict chronological display.

Time decay implications

Time Decay Implications

  • Facebook: Post it once and make it count. Time of day is not as important.

  • Twitter: OK to repeat tweets at different times of day (with slightly different wording). Experiment with different times, days, etc.



The facts about Facebook:

1) Most Fans rely on the (algorithm-driven) news feed rather than visiting your Page directly

2) News feed: Facebook algorithm is a function of “affinity, weight, and time decay”.

  • Affinity: Frequency of interactions with your Page

  • Weight: Comments /Shares > Likes > Visits

  • Time Decay: Recency of interactions with your Page

Facebook s reach

Facebook’s Reach

  • With engagement comes potential for tremendous reach.

Organic Reach= ~10,000

Viral Reach= ~65,000



  • Takeaways:

    • Simply being on Facebook is not going to “move the needle”

    • Utilize smart Facebook behavior + provide engaging content

Social media town hall

Facebook: Cover Photo

Social media town hall

Facebook: Cover Photo

Social media town hall

Facebook: Cover Photo

Social media town hall

Facebook: Cover Photo

Facebook cover photo

Facebook: Cover Photo

Make posts count

Make Posts Count

  • Comments and Shares carry more weight in the algorithm than do Likes

    • Deliberately engage your Fans.

Engagement by content type

Engagement by Content Type

Edgerank study takeaway

Edgerank Study- Takeaway

  • Got something to say? Say it with a photo!

Football s five most viral facebook posts

Football’s Five Most Viral Facebook Posts






Top 5 viral posts takeaway

Top 5 Viral Posts- Takeaway

  • These photos aren’t “star power” driven- they are EMOTIONALLY driven.

Top 5 viral posts takeaway1

Top 5 Viral Posts- Takeaway

  • You ARE the story- you are not reporting the story.

    • Be timely and authoritative.

  • No time? Use your SID!

Be the story

Be The Story!

Take advantage of great content

Take Advantage of Great Content

More facebook tips

More Facebook Tips

  • Post length: studies show that longer posts are OK (i.e., longer than Twitter’s 140 characters).

  • When posting a link, try and select the most engaging photo from story to post.

More facebook tips1

More Facebook Tips

  • Make Head/Other Coaches Administrators for your Page. Only administrators may directly invite their personal friends (e.g., recruits) to “Like” the Page, an easy way to increase your Fans.

More facebook tips2

More Facebook Tips

Download the Facebook App…

…And the Facebook Messenger App

Use insights to monitor engagment

Use Insights to Monitor Engagment

Facebook insights

Facebook Insights

Virality: 332/6283 = 5.28%

Learn more about insights

Learn More About Insights

  • Attend a weekly workshop- Wednesdays at 11 in the Hall of Fame Room

  • Contact Dave Sertich ( for more information.

Twitter best practices gostanford

Twitter Best Practices: #GoStanford

Twitter best practices other hashtags

Twitter Best Practices: Other Hashtags



Twitter best practices use of @

Twitter Best Practices: Use of “@”

Acknowledge fellow Twitter users:

Use of “.” before “@”:

Twitter best practices leverage your student athletes tweets

Twitter Best Practices: Leverage Your Student-Athletes’ Tweets

  • Know your Student-Athletes’ handles (past and present) and follow them.

  • Proper etiquette: reference student-athletes’ handles when Tweeting about them.

  • Re-tweeting student-athletes can be great publicity for your program.

Twitter be engaging

Twitter: Be Engaging

Twitter own your team s story

Twitter: Own Your Team’s Story

Tools crowdbooster

Tools: Crowdbooster

  • Easily track your Reach

  • Track your Followers

  • Schedule Tweets

Tools mobile tweets and tweetdeck

Tools: Mobile Tweets and Tweetdeck

  • Mobile- Texting Tweets

  • Tweetdeck



Thank you

Thank You!

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