Marjorie Shore M.S.W. The Coaching Clinic [email protected] 416-787-5555 www.coachingclinic.com/tcc. I’m Listening. Learning Objectives. Enhance leadership ability Review coaching skills Key skills: Coaching relationship Process Communication
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Marjorie Shore M.S.W.
The Coaching Clinic
Aim is positive change
Aligning people to vision
Managers are responsible for implementing a plan.
Leaders grow the dream and enroll people to help achieve it.
“Coaching is cultivation, like gardening” Peter Senge
6. Ask for a reasonable change.
7. Try substituting "and" for "but".
8. Ensure that your body language is congruent with
9. When receiving constructive feedback, consider it
carefully and with a balanced approach.
10. Remember that others’ opinions of you are not always true.
of words and concepts.
e.g., “If I understand you correctly . . . ” or
“It sounds like . . .”
of the problem.
we must be present.
constructive response is possible.
with a yes or no.
Open-ended – what?, how? questions
What do you want to do?
How did you arrive at . . . ?
What do you think might happen if . . . ?
What would that look like to you . . . ?
What concerns you
about . . . ?
What were you hoping for?
Can you give me examples of . . . ?
What does . . . look like to you?
What exactly do you mean?
When you say . . . what were you referring to?
VeteransSatisfaction of job well done
BoomersMoney, Title, Corner office
Generation XFreedom, Security
NexusWork that has meaning for them
Source: When Generations Collide, Lancaster and Stillman
Source : Rainmaker Thinking, Tulgan