Resource Bridge User Training Hospital Administrator users

1. Resource Bridge User TrainingHospital Administrator users Part 1: Set Up Accessing Resource Bridge How to login How to reset your password Update your profile Set up your Widget Preferences Find your Facility & Staff How to see your agency summary & notifications Contact: Public Health Preparedness PHPreparedness@Sonoma-county.org (707) 565-4496 Revised 01/31/2017 http://www.sonoma-county.org/health/services/healthcarecoalition.asp

2. Accessing Resource Bridge http://cvemsarb.emsbridge.com/ Steps: 1. Open Web Browser 2. Type in above web address into the address bar 3. Hit [ENTER] on your key board

3. System Login Screen

4. Save to Favorites You can add Resource Bridge to your favorites tab for future use • Steps: • Click on star in upper right corner • Click on “add to favorites” tab on pop up window • Select “add” to save to favorites

5. New User Set Up

6. Resetting Your Password • Steps: • Enter New Password • Verify New password • Click on Change New Password

7. Returning to User Login • Steps: • Enter Username and Password • Click on submit Button

8. Forgot Password • Steps: • Click on “forgot your password?” Link • Enter your E-mail address in the pop-up window

10. Home Screen

11. Action Bar

12. Menu

13. Returning to your home screen

14. Updating your profile

15. Updating your Demographics • Steps: • Confirm accurate information. • Update information as needed.

16. Profile Update

17. Checking Permissions

18. Saving your Demographics

20. Returning to Home Screen

21. Set up your Widget Preferences Widget Preferences You may have to use the bottom scroll bar to scroll to the right side of the screen if it is not completely visible.

22. Set up your Widget Preferences Here you can make changes to your home screen by adding or deleting “widgets”

23. Back to Home Screen

24. Hospital Hub • Access to PCRS from ambulance traffic.

25. Hospital Hub To View or Print PCR

26. Hospital hub

27. Hospital Hub Click on settings to change how PCRs are organized on your viewing screen. To save remember to select submit.

28. Resource Bridge Training New User Training Part II: Set up & Alerts • Review Part I • Set Up Alert Preferences • What does an Alert look like • Responding to Alerts • How to add staff Contact: Public Health Preparedness E-Mail: PHPreparedness@sonoma-county.org (707) 565-4496 Last Revised 1/10/2017

29. About Alerts You can Receive Alerts in four different ways: • Cell Phone Text Message • E-mail Message • Home Screen/Pop-up Message • Pager We suggest that at minimum 1-2 Administrators have alerts sent to their cell phones so they can be notified of an event 24/7 and respond appropriately.

30. Setting up Alert Preferences • Steps: • Start from homescreen • Access your account settings by clicking on your name in upper right hand corner • Wait to be redirected to a new screen

31. Alert Preferences Steps: 1. Click on options/notifications tab towards the middle/top of your page.

32. Alert Preferences Steps: 1. Click the Edit Options button to edit your preferences.

33. Alert Preferences Steps: • Change the “Play Audible Alerts” to yes. • Save your changes by selecting “save and Continue” when complete. Change to “yes”

34. Selecting which alerts to receive CellPhone E-mail • Steps: • Select the Alerts pertaining to your type of facility • Save when Complete • Return to your homescreen

36. Setting up bed counts Steps: • From your home screen, select Agency Set-up • Wait to be redirected to another page.

37. Setting up facility bed counts Steps: • Make sure you have “yes” selected on the active line • If you make changes, make sure to select “save”.

38. Facility Bed Count • Steps: • Click on the Beds tab • Wait to be redirected to a new screen

39. Facility bed count

41. Alert Dashboard

42. Receiving Alerts

43. E-Mail & Text Message Alerts When receiving Alerts through your e-mail or text message, the sender will be: “NOREPLY@IMAGETREND.COM”

44. Responding to an E-mail Alert To respond to the alert, follow the link at the bottom of the e-mail. Insert username and password. Once complete, you must hit “acknowledge”.

45. Acknowledging and submitting alerts Password Acknowledge & Submit

46. Updating available beds

47. After Acknowledging an alert Look for the green bar for confirmation.

48. Routine bed availability updates

50. Hospital Bypass • Types of Bypass: • Trauma Bypass • STEMI Bypass • Stroke Bypass • Total Bypass: • *Must be approved by EMS by contacting REDCOM to notify On Duty EMS Duty Officer