Will we still be talking about knowledge management in 2025
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Will We Still Be Talking About Knowledge Management in 2025? PowerPoint PPT Presentation


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Engineering. Technology. Management. Tracking the Constant of Change. Risk. Systems Engineering. Economics. History. Management. Legal Aspects. Society. Supply Chain. Logistics. Technical Information. Multidiscipline Design. Product Development.

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Will We Still Be Talking About Knowledge Management in 2025?

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Will we still be talking about knowledge management in 2025

Engineering

Technology

Management

Tracking the Constant of Change

Risk

Systems

Engineering

Economics

History

Management

Legal Aspects

Society

Supply Chain

Logistics

Technical

Information

Multidiscipline

Design

Product

Development

Will We Still Be Talking AboutKnowledge Management in 2025?

Mr. Gerald Steeman, Technical Information TC

Library and Information Services Branch

Office of the Chief Information Officer

NASA Langley Research Center


Outline

Outline

  • Knowledge and Knowledge Management

  • Explicit and Tacit Knowledge

  • Getting and Defining Value

  • Industry and Government Perspectives

  • Today’s Human Capital Drivers – Tomorrow’s Need For KM

  • The Aerospace Sector: Poised for KM?

  • First Steps Toward the Year 2025


What is knowledge

What is Knowledge?

Information

Wisdom

=

Data + Context : Information is data that are organized, grouped, and/or categorized.; Information moves around organizations (Ex: Technical Report outlining data errors and new instrumentation design)

Information + Interpretation/ judgment; Knowledge is familiarity, awareness or understanding gained through experience or study. It results from making comparisons, identifying consequences and making contentions. Knowledge also includes judgment and rules of thumb developed over the time through trial and error (Ex: development of new technology for better data collection )

=

Knowledge

Data, Information, Knowledge, Wisdom

=

Data

Unorganized Facts; data are sets of discrete facts; Data reside in a fixed place (Ex: unanalyzed feed from atmospheric instruments)

Explicit = formal, documented knowledge recorded on any type of media

Tacit = personal “know how” that is often difficult to articulate in documented form

Adapted from: Managing Knowledge @work by Federal CIO Council


Some definitions of km

Some Definitions of KM

  • Knowledge management…

    • …includes not only the acquisition, accumulation, and utilization of existing knowledge, but also the creation of new knowledge(Nonaka & Takeuchi, Knowledge-creating company, 1995)

    • …is the management discipline that focuses on improving the means by which individual and collectively-held knowledge is produced and integrated in organizations (McElroy, http://dir.jayde.com/profile10078843.html, @2000)

    • … is getting the right information to the right people at the right time, and helping people create knowledge and share and act upon information in ways that will measurably improve the performance of NASA and its partners. (KM at NASA)


A short definition

Full time

Part time

Contractor

Consultant

Rehire

Retain

In person;

Groups;

Across time and space;

Explicit and Tacit

Diversity of thought;

Get hires from different backgrounds

Create opportunities;

Remove obstacles

Across the organization; cross-fertilization of ideas

Evaluation tools;

Matching needs with skills base

All employees, no pre-set groups

“Talk to” not “Talk at”; Promote exchanges of information and development of ideas

Employers should commit to what follows the “and.”

A Short Definition

Hire good people and let them talk to each other.

Attributed to Larry Prusak


Explicit knowledge

Explicit Knowledge

Formally documented knowledge

  • Books, technical reports, journal articles and conferences, proceedings, newspapers, trade publications, standards and specifications, engineering drawings, employee directories, market and financial data, product information

Knowledge creation process

Collect

Filter

Analyze

Knowledge

JRC


Enablers of explicit knowledge

Enablers of Explicit Knowledge


Tacit knowledge

Tacit Knowledge

  • Employee knowledge, expertise, and experiences - not formally documented

  • Cross-industry surveys report almost 75% of corporate knowledge is tacit knowledge*

People

* Source: “Knowledge Management: Assessing Your Corporate Knowledge,” Mimi Ho, CIO.com, http://www2.cio.com/analyst/report2436.html

JRC


Enablers of tacit knowledge

Enablers of Tacit Knowledge

Ramona - http://www.kurzweilai.net/


Getting and defining value

Getting and Defining Value

  • Value =

  • Organizations must be able to assign a commodity value to knowledge they produce and retain.

    • Intellectual capital indices –Skandia Navigator

      • Annual visualization of corporate intellectual capital

    • Measuring business outcomes – 3M Example

      • “15%-rule” measured by involvement, improvement, and outcome

    • Balance Scorecard - APQC framework

      • Financial, Customer, Internal, and Innovation & Learning scores


Industry and government perspectives

Industry and Government Perspectives

Industry

Government

Partnerships

Effective Knowledge Management

Greater Profits

Reduced Taxes

Vibrant Economy


Today s human capital drivers tomorrow s need for km

Today’s Human Capital Drivers – Tomorrow’s Need For KM

Engineering Undergraduates down 20%

Enrollments

Engineering Graduate Students down 18.5%

Aerospace Graduate Students down 15.5%

Science Graduate Students downturn

Late 1980s

2000

Engineering declined by 15%

Doctorates Earned

Physics declined by 22%

Derived from: National Science Board, Nation Science Foundation information

Given these trends, the population of future engineers and scientists will need the type of knowledge collection and transfer KM promotes


The aerospace sector poised for km

The Aerospace Sector: Poised for KM?

  • Three questions:

    • Is your organization losing people to retirement?

    • Is your organization trying to hire skilled employees?

    • Does your organization have an Information Technology and Data Management infrastructure where intellectual capital resides?


Km as the connections between people

KM as the Connections Between People

= 10 nodes

= 10 lines of communications

= 20 input/output connections

= 6 nodes

= 12 lines of communications

= 24 input/output connections

= 6 nodes

= 6 lines of communications

= 12 input/output connections


First steps toward the year 2025

First Steps Toward the Year 2025

Hire good people and let them talk to each other.

From http://km.nasa.gov


Will we still be talking about knowledge management in 2025

Engineering & Technology Management Group

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