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PSC INSPECTION REPORT. George W. Wakim, P.E. Manager Water & Sewer Branch Division of Engineering Public Service Commission. PSC Inspection Report. Highlights the results of a periodic inspection.

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PSC INSPECTION REPORT

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Psc inspection report

PSC INSPECTION REPORT

George W. Wakim, P.E.

ManagerWater & Sewer BranchDivision of EngineeringPublic Service Commission


Psc inspection report1

PSC Inspection Report

  • Highlights the results of a periodic inspection.

  • The purpose of an inspection is to document that a utility has a system in place that demonstrates its compliance with the Public Service Commission’s Statutes and Regulations.


Statutes regulations

Statutes & Regulations

  • KRS 278, 74

  • 807 KAR 5:006, 011, & 066

  • Ensure utilities provide customers with safe,adequate, and reliable service at fair, just, and reasonable rates


Elements of inspection program

Inspection

Pre-Inspection

Enforcement

Report

Follow-Up

Elements of Inspection Program


Pre inspection

Pre-Inspection


The inspector cometh

The Inspector Cometh . . .

The Inspector is the eyes and ears of the Public Service Commission.


Periodic inspection

Periodic Inspection

Office Review (Office Manager)

  • Posted tariffs, rules, regulations, & statutes

  • Office personnel security and safety

  • Office records (new special charges, fees)

  • Number of customers

  • Billing cards & deposit data

  • Customer complaints & customer service


Periodic inspection1

Periodic Inspection

Office Review (Utility Manager)

  • Upcoming construction projects

  • Rate issues (proposed increases)

  • Water purchase contracts

  • Water loss figures from previous year

  • New water sales to other utilities

  • Meter testing program

  • System map


Periodic inspection2

Periodic Inspection

Office Review (Utility Manager)

  • Safety program

  • Inspection program and records

  • Maintenance program and records

  • Water quality

  • Valve program and records

  • Unaccounted-for water loss

    (non-revenue water)


Psc inspection report

Periodic Inspection

Office Review (Utility Manager)

  • Flushing program and records

  • Fire protection

  • Water pressure and records

  • Water shortage response plan


Periodic inspection3

Periodic Inspection

Record Keeping


Periodic inspection4

Periodic Inspection

Field Review (Certified Operator)

  • Utility plant

  • Distribution system

  • Inspection and maintenance records

  • Photographs of water plant, storage tanks, pump stations, deficient facilities

  • Customer surveys


Inspection report

Inspection Report

  • Inspection checklist used to draft report

  • Written report summarizes investigation, includes photographs

  • Sites new deficiencies and highlights any repeat deficiencies using Deficiency Tracking Report

  • Copies sent to utility & Division of Water

  • Utility has 30 days to respond to any deficiencies


Inspection report1

Inspection Report


Inspection report2

Inspection Report


Inspection maintenance related findings

Inspection/Maintenance Related Findings

This?

or This?


Inspection maintenance related findings1

Inspection/Maintenance Related Findings

This?

or This?


Inspection maintenance related findings2

Inspection/Maintenance Related Findings

This?

or This?


Inspection maintenance related findings3

Inspection/Maintenance Related Findings

This?

or This?


Root cause analysis

Root Cause Analysis

Goal of this Method

By going to root cause and encouraging the utility to manage their compliance, we can reduce the likelihood of a non-compliant utility.


What creates an outcome

What Creates an Outcome?

An outcome can be the results of a maintenance program, service reliability, failure to properly test customer meters, etc.

Inputs

Man

Method

Machine

Outcome

Management

Material

Environment


Basic problem definition

Basic Problem Definition

Problem = Unexpected or Undesired Outcome

  • Outcomes are determined by inputs so a problem indicates an inappropriate or missing input

  • Therefore, to solve a problem you must analyze the inputs to the system


Defining the problem

Defining The Problem

  • The most important step to solving the problem is properly defining the problem.

  • If the problem is defined wrong you will arrive at the wrong solution.

  • Example: A water tank is noted to be rusted by an investigator. It is tempting to define the problem as the tank is rusting. The root cause of which would be a chemical reaction between the iron and atmospheric oxygen. This is the expected state of iron when exposed to oxygen. It is not actually a problem. A more appropriate problem definition would be the utility has allowed the tank to become rusty. The problem analysis would then concentrate on why the utility did not properly maintain the tank.


Typical response

Typical Response

  • A typical response addresses the output rather than the inputs. If the problem is a leaking tank, then the response is to fix the leak. This is actually fixing the output.

  • This is ineffective because it does not address the cause of the problem. Therefore the problem will happen again.


Desired response

Desired Response

Responses need to address the cause of the problem as well as correct the outcome.

Application to Inspection

Start from the regulation, ask/look for how the utility plans to comply. Then look for evidence that the plan is working.


Regulatory compliance

Regulatory Compliance

INPUTS

Man

(Certified)

Method

(Training)

Machine

(Lab)

METER TESTING

FREQUENCY

Management

(Is there a plan?

Is it being followed?)

Material

Environment

So, an inspection involving the meter testing practices of a utility may start with management’s plan and end with an inventory of the meters tested, rather that just checking the meters tested.


Deficiency tracking report dtr

Deficiency Tracking Report(DTR)

  • Why did the deficiency occur?

  • What was done to correct the deficiency?

  • What was done to prevent recurrence?

  • Who is responsible for correcting and/or preventing?

  • Evidence of corrective actions required.


Deficiency tracking report dtr1

Deficiency Tracking Report(DTR)


Deficiency tracking report dtr2

Deficiency Tracking Report(DTR)


Deficiency tracking report dtr3

Deficiency Tracking Report(DTR)


Deficiency tracking report dtr4

Deficiency Tracking Report(DTR)


Deficiency tracking report dtr5

Deficiency Tracking Report(DTR)


Example progress report

Example Progress Report


Example water meter testing replacement program

Example Water Meter Testing/Replacement Program


Be proactive not inactive or reactive

Be Proactive, not Inactive or Reactive

  • Read and understand the applicable parts of the Kentucky Revised Statutes 278 and 74 and 807 Kentucky Administrative Regulation

  • Develop management practices to ensure compliance such as:

  • Development and maintenance of an O&M Manual per 401 KAR 8:020 Section 2(13) that could contain, but not limited to:


Be proactive not inactive or reactive1

Be Proactive, not Inactive or Reactive

  • Preventative Inspection/ Maintenance Program

  • Proactive Meter Testing/Replacement Plan

  • Water Loss Prevention/Leak Detection Program

  • Asset Management/Replacement Program

  • Training and Staff Development Program


Be proactive not inactive or reactive2

Be Proactive, not Inactive or Reactive

  • Promptly notify DOW, PSC, & customers of any BWA’s, NOV’s, etc., and report any corresponding major accidents.

  • A record-keeping system

  • Provide PSC periodic updates regarding any actions taken to control water loss, meter testing, asset management, etc.


Summary

  • PSC Inspection Program

  • Statutes and Regulations

  • Inspection Report

  • Root Cause Analysis

  • Deficiency Tracking Report (DTR)

  • Recommendations

Summary


Questions

Questions?


Public service commission

George W. Wakim, P.E.

Manager, Water & Sewer BranchDivision of Engineering

211 Sower Blvd.

Frankfort, KY 40602

http://psc.ky.gov

Ph: (502) 564-3940 ext 409

Fax: (502) 564-1582

[email protected]

Public Service Commission


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