Remain Resilient and Stay on Top!

1. Remain Resilient and Stay on Top!

2. What is the fitforlife.tel programme? • fitforlife.tel is an approach to living which helps people take control of their lives by building resilient behaviours. • Well established programme used by large organisations to manage stress and build employee resilience • 6 x 1 hour tele-coaching sessions build on each other to create a comprehensive resilience skill set • Evaluation shows significant improvement in resilience and reduction in stress • Allows people to feel the benefit both at work, in relationships and personal life

3. Evolution and Approach • Originally run as a group programme in day hospitals • Combines psycho-educative approach + awareness techniques • A practical model and sequence emerged that gave excellent results for both the individual and the organisation • Developed through reflective learning and latest research • Now adapted for tele-coaching 1:1 programme • Measurable results • Absence rates • Subjective stress scales • Self report behaviour change

4. 56 clients completed the programme over six months Tracked the absence rates of delegates pre and post course average reduction in absence of over 75%. average absence 31 days pre course average absence 5 days post course Of those off sick prior to the course 50% returned to work with no further absence in the following 6 months Target saving £168k Actual saving £239k For this client the programme saved over 1300 days in 6 months with just over 50 participants Case Study

5. Logistics of fitforlife.tel • Pre session questionnaire (4DSQ) establishes suitability for programme • 6 x 1 hour telephone sessions that sequentially build on each other • Comprehensive Workbook and MP3s are provided via the internet • Practise and awareness of topics between sessions are encouraged • The coaching sessions are organised to run flexibly and accommodate individual’s needs • Sessions facilitated by a dedicated experienced coach • Optional follow up calls are available

6. The 6 Sessions Session 1 • Neurophysiology of stress and associated symptoms. • Contributing factors • Cycle of stress (body, thoughts, feelings, behaviour) • The relationship between demands and resources • Wheel of Resilience • Establishing a personal rating scale • Relaxation as the first way of controlling physiology Session 2 • Identifying personal stress cycle. • Pressure mapping • Control, choice and consequences • Establishing SMART goals

7. The 6 Sessions cont. Session 3 • The role of thinking in effecting arousal levels • Understanding categories of distorted thinking • Identifying personal triggering thoughts • Develop soothing thoughts as antidote • Gratitude • Use personal scale to measure effectiveness Session 4 • Lifestyle choices • Stress and diet • Exercise • Leisure, fun and learning • Acts of kindness

8. The 6 Sessions cont. Session 5 • Wheel of Resilience • Resilience rating questionnaire • Identify strengths and areas to develop • Exploring networks and support • Preparing for challenges Session 6 • Review of Resilience and warning signs • Develop personal Relapse Prevention Plan • Reminder of resources and support • Feedback

9. Organisational Benefit ‘Healthy workplaces benefit everyone- not just people who experience mental health conditions- and they are good for business…..Investing in the well being of staff is therefore an economic issue for business.’ Working our way to better mental health: A framework for action. Health, Work and Wellbeing Report- Dame Carol Black Fitforlife.tel provides: • Part of an overall strategy to improve employees’ mental wellbeing • Significant return on investment through improved staff presenteeism and performance • A practical solution to supporting staff absent with stress back to work • A proactive approach to building resilience and adapting to change • Part of a staff benefits package

10. Manager Benefit Highly recommend to line managers not only to manage their own stress levels but to increase awareness and improve people management skills! Jo Cox. HR Manager Furmanite • Offers teams a proactive approach to building resilience and adapting to change • Can be used as part of an absence management strategy • Provides staff with skills to manage demands at work • Trains managers to strengthen their own resilience and improve performance • Provides a confidential service for senior managers

11. Individual Benefit Reported positive behaviour and lifestyle changes

12. Qualitative Feedback "Evaluations show that well-being and resilience have increased significantly amongst those who attended the Fit For Life course." Fit for Life Programme evaluation, London Fire Brigade • 90% are relating to others better • 60% have improved sleeping patterns • 90% have improved diet (including drinking, smoking) • 80% have increased the amount of exercise

13. Quantitive Feedback Perceived Stress Scale Areas of significant improvement : • questions referring to feeling nervous or stressed • questions referring specifically to control Workplace stress scale questionnaire Areas of significant improvement : • conditions at work • ability to express opinions to superiors • job pressures interfering with personal life • recognition of good performance • ability to utilise skills and talents

14. Pilot the Programme Take the opportunity to experience how the fitforlife.tel programme could be of benefit to your managers and employees, with a special discounted package. This package enables you to pilot the programme with 10 individuals at a substantial discount. We will then work with you to evaluate its effectiveness and so help build a solid business case.There is no obligation to continue with the programme after the pilots have completed. The pilot package includes:10 programmesEvaluationFinal report

15. Outcomes of fitforlife.tel • Individuals have increased resilience skill sets and coping strategies • Helps identify and refer individuals that need more support • Contributes to managing stress related absence effectively • Supports managers personally and enables them transfer the learning to the workplace • Equips teams to adapt during times of change, pressure and demand Our work is quoted as an example of best practice in Dame Carol Black's report  ‘Working our way to better mental health: A framework for action' Pages 30 & 36

16. Participant’s Comments My coach was fantastic I never ever imagined being able to discuss issues with somebody over the phone and gain so much knowledge and understanding, she made me feel totally at ease and comfortable throughout the entire programme. KT. Business Support Manager. Barrow I thought I was really happy, but now I feel even better, I am eating better, and thinking about things, taking a bit more time over things. London Fire Fighter I found the material straightforward to follow and it was easy to go back to and recall what we'd covered in the session. There appeared to be just the right amount of material for an hour's session, although I suspect that was also down to the skill of my coach.  It was pitched very well for me and I now feel I have a manual for life which I will go back to time and time again. SN. Oxford