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HAN Update AMIT/RMS

HAN Update AMIT/RMS. Jan. 2013. HAN Coordinator Jay Foliano. Vendors/MFG. REPS/3rd Party. HAN Core Support Team. Coordinators. Oncor Robert Smith. CNP Esther Kent. AEP Jerry Young. TNMP Jason Moschos. PUCT Rebecca Reed. RMS/AMIT – 03/12/12. HAN Initiatives. TDSP’s.

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HAN Update AMIT/RMS

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  1. HAN Update AMIT/RMS Jan. 2013

  2. HAN Coordinator Jay Foliano Vendors/MFG REPS/3rd Party HAN Core Support Team Coordinators Oncor Robert Smith CNP Esther Kent AEP Jerry Young TNMP Jason Moschos PUCT Rebecca Reed • RMS/AMIT – 03/12/12

  3. HAN Initiatives TDSP’s ROR/REP/3rd Party/Mfg HAN Support Design Documentation Winnie So (IBM) HAN Task Force Jay Market Awareness Jay National Standards Mary Zientara Call Center Scripts Jay • RMS/AMIT – 02/22/11

  4. HAN – Key Highlights • Pilot the HAN Operation Support Model, ‘Test & Tweak’ and Fine-Tune: • Test Team; REP, TDSP and SMT help desk • Test Period is 1st Quarter • Walk-Through and Test ALL the Potential HAN Operational Processes and Scenarios • Identify any GAPS and/or Issues • Provide Recommended GAP Solutions • Modify the HAN Support Model with any Changes • Review Pilot Results with the Market and Deploy

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