A workshop sponsored by the Statewide Virtual Reference Project. To increase awareness of:. Changing customer expectations Basic concepts of chat reference Reference delivery options Status of chat reference in Washington State. To increase awareness of:. Collaborative chat networks
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Virtual Reference 101
What do you value in the online services that you use?
Examples are QuestionPoint and Google Answers.
Promotion to a target audience
Dude, Where’s my library?
Stevens County Rural
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“Over the four day fair, we gave away 2,675 free items to those who spun the wheel. Prizes included water bottles, balloons, rulers, and candy. Our booth is always a hit and this year it gave us an excellent way to publicize virtual
Kristie Kirkpatrick, Whitman County Library