Office of chief information officer public safety communications
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Nebraska Statewide Radio System . Office of Chief Information Officer Public Safety Communications. Building a Statewide Communication System, Partnerships, AND Interoperability from the ground up. State of Nebraska Office of the Chief Information Officer Public Safety Team.

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Office of Chief Information Officer Public Safety Communications

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Office of chief information officer public safety communications


Statewide Radio System

Office of Chief Information Officer

Public Safety Communications

Building a statewide communication system partnerships and interoperability from the ground up

Building a Statewide Communication System, Partnerships, AND Interoperability from the ground up.

State of Nebraska

Office of the Chief Information Officer

Public Safety Team

What we ll cover

What we’ll cover

How We Accomplished…

  • The Project

  • The Partnerships

  • The Interoperability Plan

First expectations

First (Expectations)

It takes a cast of many to accomplish a successful system. It’s a big task to maintain focus and stick to the project scope. There can only be a few leaders.

Implementing a communication system of any size is a large undertaking!

The project how w e g ot started

The project: How we got started

Define the purpose and get political support:

  • Improving communications for state law enforcement.

  • Improve technology, coverage, capacity, reliability.

    It’s not too difficult to understand the need.

    Set realistic objectives:

  • State agencies would be the primary users initially.

  • State would manage certain aspects of the project.

  • MANAGE EXPECTATIONS – This will be a constant challenge!

    This gets a little trickier.

    What are the stated objectives and project scope?

The project how we got started

The project: How we got started

Know your cost factors:

  • Frequencies, licensing, tower infrastructure, remediation, network, subscriber equipment, facilities, personnel, maintenance, training, system lifecycle, ongoing support.

  • Have a timeline:

    • Obtaining the needed information (consultants, RFI, user input…)

    • Assembling the interested parties

    • Framing user agency requirements

    • RFP process, evaluation, contract award, protests

    • Implementing the system

    • Project acceptance and final closeout

Governor support and legislature funded

Governor support and Legislature funded

RFP in 2007

Contract award to Motorola in 2008

State and public power owned, managed, and maintained

(the partnership started coming together during the RFP requirements)

Green light! Funded and ready to go…now what?

The project

The project

Building a plan:

Hiring a consultant - Consultants are for advising, not deciding.

You need a clear idea about your system, who the system will serve, a realistic scope, cost, timeline, and adjusting to unexpected change.

Gathering the participants and relevant information:

Participation by the user agencies

Framing the RFP requirements

Using your consultant’s input

Coordinating with your purchasing agency

The project1

The project

Project Management: Working with multiple Project Managers (Motorola, State, NPPD)

The Customer’s objective – a successful system and successful users

The Vendor’s objective – win the contract, install the system, and get paid

RULE #1: These objectives are NOT the same!

(Although both want a successful outcome.)

We divided ours and the vendor’s responsibilities and learned to coordinate.

Business process ensures invoicing and payments are tracked.

Technical process ensures implementation goes as planned and delays can be minimized.

Joint PM ensures deliverables are met on both sides.

We managed two project timelines to track progress and anticipate work flows.

The project2

The project

How we managed the process:

Division of responsibilities and deliverables

Avoiding the Blame Game

Dealing with Conflicts, Negative media attention and the Politics.

Coverage testing and the so-called “coverage guarantee.”

Towers, network, frequencies, and system acceptance.

There is no one way to do a system, but there are many common issues with all systems.

Project closeout and tying up the loose ends

The project3

The project

  • 2 Master Switches: State location in Lincoln and NPPD location in Kearney

  • DSR (dynamic system resiliency)

  • 51 towers networked to the masters

  • 6 state and 2 public power dispatch centers

  • VHF multi-site trunked wide area roaming

  • Digital “P25” radio standard

  • Mobile VHF radios, portable 700/800 MHz radios

  • 700 MHz DVRS extends portable coverage

  • Make use of urban trunked 800 MHz systems for portable coverage

The partnership

The partnership

Interest by NPPD, the state’s largest public power utility in joining the state project. They needed a new radio system too.

Interest by the state OCIO in partnering to share the cost, ownership, management, and maintenance of the system.

The partnership1

The partnership

The result:

Joining the state Office of the Chief Information Officer public safety team and Nebraska Public Power District telecommunication team to integrate system management.

The partnership2

The partnership

How we Manage the System:

System Operating Group – Director level decisions

System Administrative Group – System policy and operating decisions

System User Group – User agency representation

Partnerships are a lot of work but they work!

The System User Group involves decision makers who understand their agency communications operations.

The partnership3

The partnership

Key principles:

System User Group is an education forum and to discuss any issues deemed important by the users.

Everyone takes responsibility for the issues under their control.

No one gets to blame the process or the system or what is outside their control.

Accountability for each agency’s responsibilities ensures everyone is getting the correct information.

Problems are openly acknowledged and discussed.

Solving problems takes understanding the process, and everyone understanding that it takes commitment, time and money.

System management

System management

OCIO and NPPD have joint ownership and maintenance

System Operating Group (SOG):

State Chief Information Officer and NPPD Telecom Admin

System Administrative Group (SAG):

OCIO Public Safety and NPPD Telecom

System User Group (SUG):

All agencies using the system (local, state, federal)

Lesson learned

Lesson learned

Establish a Project leader and Coordinator.

Hire assistanceto advise while forming the process.

There is no one system that fits everyone. You have to decide a starting point, stick to your plan.

Develop processes for policies and to continually improve the system and management.

Training and education for the users and dispatchers is hugely important.

The system is dispatch oriented.



Training the users and dispatchers is THE biggest issue for success in any communication system.



  • Cost model is a basic fee structure

  • Consideration given for local enhancements to system

  • Each partnership is taken case-by-case

  • Accommodating local legacy systems

  • Consolette radio on the local legacy console

  • User radios for interoperability on the system

  • Console upgrade to network on system

  • Towers/facilities that may benefit the system.

  • Interoperability on designated talk groups

  • Flexibility to add agencies, consoles, towers, talk groups, capacity



Sharing a system successfully lays the groundwork for creating other partnerships.

How we are creating partnerships in the system

Joint infrastructure ownership, management, and maintenance

User Group of user representation

Federal spectrum sharing

Local access to the system

Opportunities for investment in the system that meets user needs while growing participation in the system

System sharing is what it’s about

Evolving talk group planning

Established subscriber unit planning

Cost modeling…create a recipe for success attractive to adding new partners

It’s more than creating a fee, it’s a creating a sustainable support plan, and the flexibility to consider what partners may be able to contribute

Shared maintenance

Shared maintenance

Maintenance of towers, generators, sites, network is all shared between state and NPPD

  • OCIO and NPPD both support their respective networks

  • NPPD sends the outage notifications to users agencies

  • OCIO maintains 75% of the towers, NPPD owns 25%

  • 50/50 cost share of the Motorola system

  • Technicians can go to any site for system maintenance

  • Internal vs vendor support services

    • We buy software support, technical call-in, and security software

    • All other needs we support internally between OCIO and NPPD

  • Statewide mobile c overage

    Statewide mobile coverage



    Optimistic Coverage Map 

    • User perception 

      Pessimistic Coverage Map 

    • User perception  to 

      Slightly Pessimistic Coverage Map 

    • User perception 

      Noise value or budget to set coverage expectation.

  • 12-15 dB noise not-to-exceed (issue is then vehicle not the system)

  • Subscriber radios

    Subscriber radios

    Creating a fleet map structure and shared talk groups

    Training and ongoing support for all users and dispatchers

    Dispatcher and user input

    Education on radio features

    Operational policies and field practice

    System statistics on user operation

    Education on system sharing between agencies

    Fleet map revisions and ongoing subscriber planning

    Assisting local agencies

    Assisting local agencies

    • System orientation

    • System use planning

    • Explain costs

    • Equipment options and guidance

    • Ensure the plan fits the agency’s needs

    • Public Safety Agencies POC = OCIO

    • Public Utilities POC = NPPD

    Cost to join the system

    Cost to join the system

    One-Time costs

    Purchase dispatch consoles & network connection

    Purchase user radios

    User equipment installation and programming

    Recurring costs

    Service Agreement with state OCIO

    Maintenance/repair/replacement dispatch consoles and radio equipment (radio service shop)

    Apply software patches/updates (radio service shop)

    Console network connection recurring fees (network provider)

    System users

    System Users

    • State Patrol

    • Nebraska Public Power District

    • Lincoln Electric System

    • State Fire Marshal’s Office

    • Game and Parks Commission

    • Department of Corrections

    • Department of Roads

    • Agriculture, Adult Parole, DEQ, DMV, NEMA…

    • Lincoln County Sheriff and Emergency Manager

    • FBI, US Marshal, ATF, US Fish & Wildlife



    Interoperability is about having a plan that fits people.

    Start realistic, and simple is best.

    Don’t underestimate the time and training involved.

    Common mistakes:

    1. Creating a plan for interoperability before testing it with the users and dispatchers.

    2. NOT taking into account user and dispatcher feedback.

    “Interoperability without testing and training is a myth.”



    The “ROC” talk group plan

    • Orientation, training and testing provided at no cost

    • No use fee

      One-Time costs

    • Purchase consolette and/or user radios

    • User equipment installation and programming

      Recurring costs

    • Maintenance/repair/replacement radio equipment (radio service shop)

    • Apply software patches/updates (radio service shop)



    Shared talk groups

    Regional Operations Common “ROC” talk groups.

    Shared frequencies

    National interoperability frequencies “VTAC” “UTAC” 8TAC”…

    Testing other manufacturer p25 radios

    Testing other manufacturerP25 radios

    Working with multiple manufacturers to test their radios

    • Provide expanded equipment options and pricing

    • Ensure manufacturer support

    • WSCA contract participating addenda

    • Provide state expertise in programming radios

    • Ensure problems are addressed with manufacturers

    Local radio shops

    Local radio shops

    • Orientation for local radio shops

    • Training and assistance to educate about the system

    • We’re assisting radio shops and their technicians to understand:

      • How their services support the system and its users

      • The state process for their involvement

      • The requirements for equipment installation, programming and testing

        Don’t just go buy a bunch of radios before talking with the OCIO about your intentions!!!



    “ROC” Talk Groups

    Regional Operations Common

    (Based on Patrol troop areas)




    H ROC1

    H ROC2


    B ROC1

    B ROC2




    E ROC Call

    ROC talk groups at local dispatch console

    (In Patrol consoles and state radios also)







    Please let us know how we can assist!

    Mike Jeffres

    Public Safety Systems Manager

    Office of the CIO

    501 S 14th Street

    Lincoln NE 68508


    [email protected]

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