E-Government in LAC

1. E-Government in LAC Key entry points - Experiences and lessons learned

2. E-Government is …… “a process of reform in the way the governments work, share information and deliver services to external and internal clients” • Expected results: • Improvement of the Government services quality • Empowerment of the citizens and business • Increase of the overall transparency and accountability • Reinforcement of the Reform process sustainability eGovernment in LAC

3. E-Government stages Transformation of governmentinto a unified seamless entity that has the focus centered in the citizen Transactionsthat represent the beginning of the electronically deliver of the services Limited interaction like downloadable forms, access to online databases or email contacts Delivering value to citizens Web publicationof Services’ standard basic information Complexity of implementation and technology eGovernment in LAC

4. Implementation logic • Responsibility assignment • Budget allocation E-gov strategy Services Improvement Web Publication, Limited interaction • Tramite facil (Chile) • Call Centers • Citizens Services Centers • Payment Centers 1st Stage E-gov strategy revised 2nd Stage Reengineering & IT Processes Capacity building Participation enhancement • Prioritization of services • Infrastructure development • Legal framework analysis (Digital Signature) • Workshops • Internal training in specific capabilities: • Client assistance • IT skills • Workshops with NGOs, journalist and Universities • Special requirements management (Health Plans information) eGovernment in LAC

5. Trends in LAC • General focus in IFMS, Taxes, Transparency and e-procurement • Variability in maturity across countries • No evaluation of impact and benefits • Departmentally driven initiatives with little central coordination • Poor development of internal capabilities eGovernment in LAC

6. LAC’s experience include..... Transparency enhancement Service Delivery Financial Management Tax Administration E-Procurement eGovernment in LAC

7. LAC’s experience include..... Transparency enhancement Service Delivery Argentina Mexico http://www.cristal.gov.ar http://www.tramitanet.gob.mx Brasil Chile http://www.tramitefacil.cl http://www.sintegra.gov.br eGovernment in LAC

8. LAC’s experience include..... Financial Management E-Procurement Tax Administration Guatemala Mexico Jamaica http://www.siafsag.gob.gt http://www.compranet.gob.mx http://www.jrs.gov.jm Colombia Chile Chile http://www.minhacienda.gov.co http://www.chilecompras.cl http://www.sii.cl Guatemala http://www.sat.gob.gt eGovernment in LAC

9. Conclusions • E-Gov is a good instrument for Key Development Goals but also to build a Knowledge-based society • Recognize and adapt the proposal to country specific e-gov stages • Evaluate the logical sequencing (organization and planning) to implement e-government policies • Goals and timing: See bad experiences – few project are 100% completed. • Insert e-government initiatives in the context of public sector initiatives eGovernment in LAC