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Manajemen Mutu

Manajemen Mutu. Definitions of Quality. ASC : Product characteristics & features that affect customer satisfaction User-Based : What consumer says it is Manufacturing-Based : Degree to which a product conforms to design specification

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Manajemen Mutu

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  1. ManajemenMutu

  2. Definitions of Quality • ASC: Product characteristics & features that affect customer satisfaction • User-Based: What consumer says it is • Manufacturing-Based: Degree to which a product conforms to design specification • Product-Based: Level of measurable product characteristic

  3. PerencanaanStrategikuntukMutu Mututidakakandatangdengansendirinya, perluusahakhusus Peningkatanmutu yang terus-menerusadalahhasildaribudayakerja (pembelajaran) Budayakerja yang baikadalahhasilpembinaanjangkapanjang Agar budayakerja yang baiktercapaiperluperencanaanjangkapanjang yang bersifatstrategik Rencanajangkapanjangperlutujuan yang jelas, yang berfokuspadakepentingandankebutuhanparapelanggan Rencanajangkapanjangharusrealistik, berdasarkankondisidiridanlingkungan

  4. Aspek Quality Management

  5. Quality Assurance vsQuality Control Quality Assurance Quality Control A series of analytical measurements used to assess the quality of the analytical data (The “tools”) An overall management plan to guarantee the integrity of data (The “system”)

  6. Rancangansistempengendaliankualitas (Quality Control) • Titik-titikpadajalur system produksidimanatempatpemeriksaandilakukandengancara: • Padatempatbahanmentahpertama kali datang. • Padawaktuprosessedangberjalan. Kaitannyadenganbiayapenambahannilaijauhlebihbesardaripadabiayapemeriksaan. • Padaproduk yang sudahselesaimenjadibarangjadi.

  7. QC…(cont) • Memutuskanapajenispengukurannilai yang digunakanberdasarkan: • Pengukuran variable atauskalapengukuran. • Pengukuranatribut yang menggunakanskala yang dihitungberdasarkankondisisepertibaikatauburuk, panasataudingin, dsb. • Memutuskanberapajumlahproduk yang harusdiperiksa. • Menentukansiapa yang berwenangmelakukaninspeksi.

  8. Desain Lokasi & Peralatan HigieneKaryawan & Perilaku Catatan Keamanan dan Kesehatan Recalls Pembersihan & Disinfeksi Pengendalian Hama Penyimpanan & Transportasi

  9. Bakteri Patogen Kapang dan racunnya Berbagai Virus Protozoa Pencemar (logam berat…) Produk beracun (pestisida, asam…) Residu obat-obatan untuk hewan dan pestisida Gelas/kaca, serpihanlogamdarimesindanperalatan Benda Asing: pasir, kerikil, logam, kayu… Bahaya BIOLOGIS KIMIAWI FISIK

  10. QUALITY CONTROL CYCLE Customer specifications for each Quality factor Action Testing when needed methods Reporting Control Control Chart Stations

  11. Sarana Produksi Produksi Pertanian Penanganan Konsumen Pengolahan Distribusi Pasar GFP GHP GMP GDP GRP GCP PRA PANEN PASCA PANEN PANEN HACCP Pengawasan Keamanan Produk from farm to table GAP Good Agricultural Practices GDP Good Distribution Practices GFP Good Farming Practices GTP Good Transportation Practices GHP Good Handling Practices GRP Good Retailing Practices GMP Good Manufacturing Practices GCP Good Catering Practices HACCP Hazard Analysis and Critical Control Point

  12. IMPOR IMPORTIR INDUST PRODUK DISTRIBUSI RITEL MASY EKSPOR EXPORTIR BB DN INSPEKSI SAMPLING UJI LAB INSPEKSI STANDARISASI & GMP INSPEKSI SAMPLING UJI LAB EVALUASI REGISTRASI MON. EV SURV PENGHENTIAN PRODUKSI • Teguran • Recalling • Pemusnahan • Public warning • Pro-justicia PENCABUTAN NO. REG PengawasanBadan POM TerhadapProduk PRE-MARKET POST - MARKET R E G U L A S I

  13. Quality Assurance all the methods used to ensure compliance with a quality standard. Quality assurance is recognized by the international standard ISO 9000

  14. Why Quality Assurance is needed Enhancement /improvement of quality “consumer” protection Competition Product mobility

  15. QA  jaminan, sertifikasi ISO 9001:2008  Sistemjaminanmutu ISO 22000:2005  keamananpangan HACCP  Hazard Analytical Critical Control Point SertifikasiHalal ISO 14001  Sistemmanajemenlingkungan

  16. 4.Act: Implement the plan 1.Plan: Identify the improvement and make a plan 3.Check: Is the plan working 2.Do: Test the plan Quality Management PDCA Cycle

  17. Market Gains Reputation Volume Price Improved Increased Quality Profits Lower Costs Productivity Rework/Scrap Warranty Importance of Quality • Costs & market share • Company’s reputation • Product liability • International implications

  18. Terima Kasih

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