Berlin , 26th March 2007

1. Berlin, 26th March 2007 TRANSFERABILITY OF TWIST PROJECT Dott.ssa Maria Antonietta Picardi President of the Steering Committee

2. TWISTTransport With a Social Target INTERREG III B - CADSES code 3B091 Experimentation of an innovative transport system to improve mobility of disadvantaged people taking into account the efficacy and the economy of the service

3. PARTNERS INVOLVED LEADPARTNER Abruzzo Region (IT) PARTNERS

4. SPECIFIC OBJECTS The TWIST project aims at reducing social exclusion from transport: • acting from a geographic standpoint, as to marginalization and scarce accessibility in internal, mountain areas and in urban area suburbs. • acting from a social standpoint, as to the exclusion of disadvantaged people from the right to move, due to reduced motor capacity or to social and economic reasons.

5. PROJECT TARGETS • Internal areas • Urban area suburbs • Mountain areas • Elderly people • Disabled • Minors • Emigrants • Low income people

6. ACTIONS • Assessing social and economic conditions as well as transport demand and supply in the implementation areas • Planning the system to implement with the technical assistance support • Implementing the system • Monitoring the implemented system • Referring the testing results to the competent assessing bodies • Turning the project into guidelines to convey to EU authorities so as to provide the basis for new sector strategies

7. LOCATIONS - IMPLEMENTATION AREAS - • MARCHEREGION: Mountain Communities of Camerino, San Genisio and San Severino Marche. • ABRUZZO REGION: Mountain Community of Medio Sangro – Zone “R” • MOLISE REGION: Area of the “Seismic Crater” between the lower and central Frentani Mountain area in the Province of Campobasso • PUGLIA REGION: Sub Apennine Mountain Community Northern-Dauno. • OBERHAVEL LANDKREIS: District of Oberhavel (Berlin-Brandenburg Region). • PROVINCE OF IOANNINA: Province of Ioannina

8. LOCATIONS - MUNICIPALITIES INVOLVED- MARCHEREGION: Acquacanina, Bolognola, Camerino, Camporotondo di Fiastrone, Castelraimondo, Castelsantangelo sul Nera, Cessapalombo, Fiastra, Fiordimonte, Monte Cavallo, Muccia, Pievebovigliana, Pieve Torina, San Severino Marche, Serravalle di Chienti, Ussita, Visso. ABRUZZO REGION: Borrello, Civitaluparella, Fallo, Gamberale, Montenerodomo, Pizzoferrato, Quadri, Roio del Sangro, Rosello. MOLISE REGION: Bonefro, Casacalenda, Colletorto, Larino, Montelongo, Montorio dei Frentani, Provvidenti, Rotello, S. Giuliano di puglia, Santa Croce di Magliano, Ururi. PUGLIA REGION:Alberona, Biccari, Carlantino, Casalnuovo, Monterotaro, Casalvecchio di Puglia, Castelnuovo della Daunia, Celenza Valfortore, Motta Montecorvino, Pietra Montecorvino, Roseto Valfortore, San Marco La Catola, Volturara Appula, Volturino. OBERHAVEL LANDKREIS:Birkenwerder, Fürstenberg/Havel, Glienicke/Nordbahn, Gransee und Gemeinden, Hennigsdorf, Hohen Neuendorf, Kremmen, Leegebruch, Liebenwalde, Gemeinde Löwenberger Land, Mühlenbecker Land, Gemeinde Oberkrämer, Oranienburg, Velten, Zehdenick. PROVINCE OF IOANNINA:Entire province

9. fixed timetable on request mixed other solution TYPE OF SERVICE OFFERED MARCHE REGION: ABRUZZO REGION: MOLISE REGION: PUGLIA REGION: OBERHAVEL LANDKREIS: PROVINCE OF IOANNINA: --------------------------------------------------O --------------------------------------------------O --------------------------------------------------O -------------------------------O -------------------------------------------------O -------------------------------------------------O

10. METHOD OF REQUESTING THE SERVICE MARCHE REGION:Call Centre with toll-free number and specific operator ABRUZZO REGION:Call Centre with toll-free number and specific operator MOLISE REGION : Call Centre with toll-free number and specific operator and telephone number of the transport company PUGLIA REGION: Call Centre with toll-free number and specific operator OBERHAVEL LANDKREIS: • Northern Oberhavel - Call Centre with common telephone access, 24 hours available • Southern Oberhavel and Hohen Neuendorf - Call Centre with common telephone access, 24 hours available for passenger information purposes only, no trip booking required . PROVINCE OF IOANNINA: • For intra-prefecture service, during the days Monday – Wednesday – Friday, the passenger can call directly to Ioannina KTEL station and the bus passes from passenger’s village • For the lines Ioannina – Kastoria and Ioannina – Kozani, there are predefined stops in Konitsa Village and Metsovo village respectively. Passengers inform dedicated KTEL agents at the Konitsa/Metsovo villages and the agents inform the central KTEL station for executing the intermediate stop along the routes Ioannina – Kastoria and Ioannina – Kozani

11. COMMUNICATION- ON MEANS OF TRANSPORT - MARCHE REGION:Printed stickers on bus/shuttle and illustrated brochures with timetables. ABRUZZO REGION:Printed stickers on bus/shuttle. MOLISE REGION:Printed stickers on bus/shuttle and distribution of advertising leaflets to users. PUGLIA REGION:Stickers with the logo and toll-free number on the sides of the bus. OBERHAVEL LANDKREIS: Special TWIST signage; publication of TWIST Newsletter PROVINCE OF IOANNINA:Specify Demand Request stops with prior information notice to KTEL SA or fixed routes at predefined timetable

12. COMMUNICATION- IN THE AREA OF IMPLEMENTATION - MARCHE REGION: Letters from the Regional Councilor for Transport illustrating the service and how it runs sent to the homes of users in the localities involved in the project ABRUZZO REGION: Advertising posters and pocket timetables in offices and public concerns throughout the Mountain Community; advertising to make the public aware of the service at public events in the Summer. MOLISE REGION:Press releases, advertising campaign with advertising leaflets and posters aimed at the users and local authorities. PUGLIA REGION:Advertising posters, leaflets and TV commercials. OBERHAVEL LANDKREIS: Publication of TWIST Newsletter PROVINCE OF IOANNINA:

13. SOLUTIONS FOR THE SERVICE PLANNING • Registration of the users of the service, service planning, communication to the on-board equipment and reporting through specific software. RUNNING • On-board computer aided by specific software, system of localization and communication with the operations centre; • On–board GPRS/UMTS system that converses with the centre

14. Updating of the results of the call service to 28th February 2007 Number ofrequests satisfied Kilometres of service covered Number ofrequests received

15. Updating of the results of the fixed hours service to 28th February 2007

16. STEPS • Analysing present transport systems and the current passenger demand -REALISED- • Testing new models leading “local” disadvantaged systems towards a European quality standard - REALISED- • Monitoring the new transport system through the systems agreed upon -TO BEREALISED- • Reproducing the programming, managing and control system identified in all similar areas in EU - TO BEREALISED-

17. Through Twist project, Abruzzo Region intends to: • Repeat a highly technological project • Validate a draft programme plan: system of analysis-technical design for transport adaptable to the requirements of the areas-use of advanced technology-cost of monitoring results • Assessing together with the local authorities the inclusion of call services in mountainous areas where high technology DRT systems may provide better performance, including direct services to school/work • Replace traditional LPT services in timeframes with lesser demand with a call system to the main railway lines/road systems ensuring simultaneous circulation inside the area in question and direct connections to health-cultural-social structures within short distances of each other.

18. OUR CURRENT AIMS Actions 4, 5 and 6 are important for transferring the TWIST model to all areas of transport in the EU with similar characteristics. The transferability of the model is the strong point of the project; to realise this, all responsible partners must complete the following activities by 30th June 2007. WP 4.8: Reporting the use of the service (through the control parameters) RIO – KTEL; WP 4.9: Analysis of experimentation data and finalisation of the theoretical model. RIO – TRANSDANUBIAN; WP 4.10: Analysis of experimentation data and hypothesis of transferability. RIO – TRANSDANUBIAN WP 6: Monitoring. TECHNOSTART

19. TRANSFERABLE MODEL TWIST aims at implementing a common transnational strategy for territory development in order to optimise transport organisation in disadvantaged and marginalized areas from both a geographic and environmental standpoint, according to local requirements and with the object of comparing and eliminating “regional” differences and disadvantages. This specific object may be achieved through the possibility to reiterate the project in all European regions and to develop further actions at a EU level by the spreading of best-practices. Testing results will provide a new way to organise and manage transport services in “weak” areas, granting the mobility and the circulation of people and goods, both within the weak areas and towards national and international transport systems, thus promoting economic activities and reducing migrant phenomena.

20. From TWIST to the local planning of DRT systemsAction required Identify the EU-National-Regional sector regulations covering DRT-Demand Responsive Transport- Services Identify the definition and classification of DRT services in the regulations in force Introduce the necessary modifications to the regulations in force for the application of TWIST Establish the objectives to be pursued through DRT according to the choices of TWIST Choose the competent bodies for implementation on the basis of the principle of subsidies Choose the areas of transport for implementation through the system of indicators constructed from analysis of TWIST

21. From TWIST to the local planning of DRT systemsAction required Design the DRT services according to the TWIST transport design model Introduce procedures authorising the exercise of DRT services compatibly with ordinary Local Public Transport (LPT) and provided in the same areas Improve the regulations governing safety in exercising LPT services Planning the forms of coordination provided for integration between DRT and ordinary LPT Provide for forms of financing the DRT services re-planning the part of existing LPT services with lowest demand and transforming it into DRT services serving and circulating in the areas chosen

22. Work in progress: starting with the Twist projectthe Abruzzo Region intends to: • Replicate a highly technological project • Validate a planning scheme: system of technical analysis-design of transport services adaptable to the needs of different areas – use of advanced technology – cost of monitoring results • Assess together with local authorities the insertion of call services in mountainous areas where high technology DRT systems may provide the best performance, including direct services to school/work • Replace the traditional LPT services during the hours of less demand with a call system serving the main rail/road lines, ensuring internal area circulation at the same time and also a direct link to the main health, cultural and social structures within a short distance.

23. THANK YOU FOR YOUR KIND ATTENTION