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REACT - Enhancing Interoperability for Emergency Services

REACT is an EU-funded project focused on improving interoperability and coordination among emergency services in Europe. Its main goals include capturing and sharing information, enhancing voice capturing and call grouping, and ensuring secure data transfer. Trials for the project are set to begin in February next year.

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REACT - Enhancing Interoperability for Emergency Services

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  1. – http://www.react-ist.net REACT [IST-2005-033607]CAP in the IST project REACT Massimo Cristaldi & Uberto Delprato – IES Solutions srl Marcello Marzoli – Italian Ministry of Interior, Firemen Dept. CAP Implementers Workshop WMO Geneve, 9-10 December 2008 CAP Implementers Workshop - Geneve, 09-10.12.08

  2. – http://www.react-ist.net Current emergency services situation in Europe • Fragmentation of Emergency Services • Unique 112 (EU 911) -> still far from reality • Only some European regions have unified emergency services (i.e. Ambulances and Fire Fighters) • Need for interoperability

  3. – http://www.react-ist.net Need for interoperability REGION 1 REGION 2 Fire Brigades Police Dept Ambulance Ambulance Fire Brigade Police Dept. C&C1 C&C2 C&C2 C&C2 C&C1 C&C1 INTEROPERABILITY ENHANCED FRAGMENTED COMMUNICATION UNCOORDINATED COORDINATED ACTION Not only for disasters, but usually for small limited incidents that may escalate in scale

  4. – http://www.react-ist.net REACT • EU Project funded in 2006, finishing in 2009 • 7 technical partners from UK, Italy, Belgium, Germany, Slovenia, Austria • 3 End Users • Focused in: • Citizen-to-PSAP interaction • PSAP-to-PSAP coordination for incoming calls and incident knowledge • Don’t focus on resources mgt

  5. – http://www.react-ist.net REACT - The mission “Reaction to Emergency Alerts using voice and Clustering Technologies” Main goals: • capture more of the information available from sensors, being them “human” or technological • make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure • complement the data with associated services able to semantically analyse and cluster environmental and crisis management information • Keeping data transfer secure Voice capturing E-Call Interoperability Call grouping

  6. C&C2 Venezia Ambulance C&C1 CNVVF Venezia – http://www.react-ist.net Same call seen by different C&C

  7. C&C2 Venezia Ambulance C&C1 CNVVF Venezia – http://www.react-ist.net Same call seen by different C&C

  8. C&C2 Venezia Ambulance C&C1 CNVVF Venezia – http://www.react-ist.net Same call seen by different C&C

  9. C&C2 Venezia Ambulance C&C1 CNVVF Venezia – http://www.react-ist.net Same call seen by different C&C

  10. C&C2 Venezia Ambulance C&C1 CNVVF Venezia – http://www.react-ist.net Same call seen by different C&C

  11. C&C2 Venezia Ambulance C&C1 CNVVF Venezia – http://www.react-ist.net Same call seen by different C&C

  12. – http://www.react-ist.net Additional services • Call and Incidents content mgt • Semantic Analysis of calls • Call Grouping for a wider view on an event • Voice recognition • Capturing keywords (e.g. “gun”, “fire”) • Suggesting keywords to the call-taker • Automatic translation of local codes into general codes • i.e. using TSO dictionary

  13. – http://www.react-ist.net Where we are now • Architecture Defined • 1st Round implementation completed • 1st verification round currently happening • Interoperability – Achieved • Voice recognition – Achieved • Call Grouping – Partially achieved • Trials will start in February next year

  14. – http://www.react-ist.net REACT Architecture • Loose coupling between components • Uses standard TCP/IP based protocols and links • XML • Web Services • Atom Feeds • Common Alerting Protocol as Calls/Incidents Message format • TSO as Incident Dictionary

  15. – http://www.react-ist.net Conceptual Architecture C&C CAP Adapters Incident API Input Analysis Router

  16. – http://www.react-ist.net REACT Sequence Diagram • REACTSequenceDiagram.png

  17. – http://www.react-ist.net Using a common dictionary • CAP alone is generic in classifying incident (cap.alertinfo.category.code) • Local codes will be, in any case, sent to recipients in original format (in cap.alertinfo.event.code) • For being interoperable across different nations TSO dictionary has been selected in REACT

  18. CAP/TSO People trapped Red code Car acc. + people Cod.10 CAP MESSAGE TSO CODED – http://www.react-ist.net

  19. SO 115 GIS interface – http://www.react-ist.net Call/taking at a PSAP [CNVVF]

  20. – http://www.react-ist.net CAP representation of an event:Car accident with passengers to be rescued Current CNVVF procedure • Always send resources • Inform other CNVVF HQs by phone (if needed) • Inform other rescue services by phone (if needed) • CAP Status = Actual • CAP Type = Alert • CAP Category = Rescue • CAP Urgency = Immediate • CAP Severity= Severe • CAP Certainty= Likely

  21. – http://www.react-ist.net TSO representation of an event:Car accident with passengers to be rescued Current CNVVF description • Code = 10 [Incidente stradale (generico)] • Type = Incidente con persone a bordo • Icon = 10 • Event/EType/Category (1st) = CRS (TRP) • Event/EType/Category (2nd) = COL (TRP) • Event/EType/Category (3rd) = TRP (ASR) • Event/EType/Actor (1st) = VEH • Event/EType/Actor (2nd) = PPL • Event/EType/LocType (1st) = ROAD

  22. C&C2 Treviso Fire C&C1 CNVVF Venezia – http://www.react-ist.net Interoperability btw Firemen in Italy

  23. C&C1 CNVVF Venezia C&C2 Treviso Fire – http://www.react-ist.net Interoperability btw Firemen in Italy SO115

  24. C&C1 CNVVF Venezia C&C2 Treviso Fire – http://www.react-ist.net Interoperability btw Firemen in Italy CAP adapter SO115

  25. C&C1 CNVVF Venezia C&C2 Treviso Fire – http://www.react-ist.net Interoperability btw Firemen in Italy CAP adapter SO115

  26. C&C1 CNVVF Venezia C&C2 Treviso Fire – http://www.react-ist.net Interoperability btw Firemen in Italy CAP adapter CAP parser SO115

  27. C&C1 CNVVF Venezia C&C2 Treviso Fire – http://www.react-ist.net Interoperability btw Firemen in Italy CAP adapter CAP parser SO115 SO115

  28. How can a C&C becomeinteroperable with other C&C’s? – http://www.react-ist.net Identify who they need to interoperate with Agree on a common dictionary or adopt an established dictionary (i.e. TSO) Match their local codes against an this dictionary Adapt their C&C to generate and receive CAP messages Adapt their C&C to process and display the received messages

  29. CAP adopted by Italian Firemen Corps – http://www.react-ist.net The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service. The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms. This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project.

  30. – http://www.react-ist.net

  31. C&C3 Venezia Ambulance C&C Venezia Local Police C&C1 Venezia Fire C&C Envir. Agencies – http://www.react-ist.net What Italian Firemen will additionally get in 2009 C&C Civil Protecion

  32. – http://www.react-ist.net An example of an unexpected application in Italy • Although 112 is an emergency number, each emergency agency can be reached with different numbers (113, 115, 118) • Caller not speaking Italian are often managed with problems • With REACT in place, keywords may help... • ...but it is possible to forward the call to another call-taker who can gather information in the caller language and make them instantly available to the local call-taker

  33. – http://www.react-ist.net Conclusions • Integrated use of both CAP and TSO as enhanced protocol for representing and sharing information about events • Adopted by Fire Brigades in Italy • Issues: • Make current C&C Systems “CAP compliant” • Define CAP message content • Agree on a common data dictionary: i.e. TSO is a bit primitive for Police officers • Demonstrate the interest of the solution: at the end, from end user perspective, is just a “dot” on a screen that pops up… How to perceive the value? • Trials in Venezia / Aachen / UK aims at demonstrating the concept • Open issues: usage of some CAP fields • cap1091.xml

  34. – http://www.react-ist.net Thank you very much for your time Massimo Cristaldi & Uberto Delprato IES Solutions Roma - Italy u.delprato@i4es.it www.react-ist.net See you at the stand

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