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Overview of ISO 20000

ISO20000 is the international standard for best practice in IT Service Management System. ISO 20000, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS.

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Overview of ISO 20000

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  1. Overview of ISO/IEC 20000 www.CertificationConsultancy.com

  2. What is ISO/IEC 20000 Standard? ISO 20000 is the international standard for best practice in IT Service Management System. ISO 20000-1:2011, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS. www.CertificationConsultancy.com

  3. Structure of ISO/IEC 20000 1. Introduction and overview 2. Scope, terms and definitions 3. Requirements for a management system 4. Planning and implementing ITSM 5. Planning and implementing new or changed IT services 6. Process groupings www.CertificationConsultancy.com

  4. Advantages of ISO20000 Certification Continuous improvement of service quality, including stability and cooperation, resulting in more customer confidence in the service provider and IT Focused services through alignment with the enterprise strategy Insight into IT performance that is confirmed by an independent source and may serve as a basis for marketing and selling services Improved understanding by all process participants for defining objectives, responsibilities and roles www.CertificationConsultancy.com

  5. ISO/IEC 20000 Standard help You  Ensure the effective running and delivery of IT services  Continually improve processes  Drive customer focus www.CertificationConsultancy.com

  6. What is ITIL?  Systematic quality IT service Delivery and Support A Framework or Documented best practice for IT Service Management  Provides common language with well- defined terms ITIL framework is aligned to ISO 20000 standard approach to provide high www.CertificationConsultancy.com

  7. Implements Benefits of ITIL Increased levels of customer satisfaction and improved communication Increased awareness and utilization of services More efficient working methods An effective and efficient motivated team Management Information available www.CertificationConsultancy.com

  8. You may get more information about Documentation requirements for ISO/IEC 20000-1:2011 Implementation of IT Services Management System and Quick Certification, Visit @ www.20000certificationconsultancy.blogspot.in www.CertificationConsultancy.com

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