1 / 67

National Response Department Team Coordination Training

National Response Department Team Coordination Training. Risk Management. PART 1: Risk Management. Risk Management Cont’d. Operational Risk Management (ORM) applies to everyone in the Coast Guard - Active Duty, Reserve, Auxiliary and Civilians.

ceri
Download Presentation

National Response Department Team Coordination Training

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. National Response Department Team Coordination Training

  2. Risk Management PART 1: Risk Management Team Coordination Training Response Directorate

  3. Risk Management Cont’d Operational Risk Management(ORM) applies to everyone in the Coast Guard - Active Duty, Reserve, Auxiliary and Civilians. It standardizes and formalizes the Coast Guard’s ORM policy, Crew Resource Management (CRM) for aviators and TCT for surface operators. Team Coordination Training Response Directorate

  4. Risk Management Cont’d • Operational Risk Management(ORM) applies to everyone in the Coast Guard - Active Duty, Reserve, Auxiliary and Civilians. • ORM consists of: • TCT • Briefing • De-Briefing Team Coordination Training Response Directorate

  5. Risk Management Cont’d • Risk Management asks, and answers, these questions: • What hazards exist? • How can the mission be completed safely? • Ultimate goal is to reduce: • mishaps • injuries Hazard • damage Team Coordination Training Response Directorate

  6. Risk Management Cont’d • Risk Management boils down to: • Humans make errors • Mishaps are preventable • Training is essential for mishap prevention • TCT is an important tool for improving team performance Team Coordination Training Response Directorate

  7. The Team Risk Management reduces injuries and mishaps. Team Coordination Training (TCT) is a training program aimed at improving the way we look at risk and work as a team. Team Coordination Training Response Directorate

  8. The Team Team Coordination (TC) is a tool to prevent risk by employing seven critical elements. The TEAMconcept focuses on group activities to accomplish goals. Team Coordination Training Response Directorate

  9. The Team Cont’d • As part of Team Coast Guard, the Auxiliary must work together to prevent injuries while achieving the goal. • The goal must be consistentwith the Coast Guard’s corevalues and mission objective.The Team Team Coordination Training Response Directorate

  10. The Team Cont’d Human error continues to be the most significant cause of U.S. Coast Guard mishaps. 60-65% of cutter and boat navigation mishaps have had human error as a contributing cause. Team Coordination Training Response Directorate

  11. The Team Cont’d • Mishap causes include: • Poor judgment (67%), such as: • Unknown / misunderstood situation • Loss of situational awareness • Inadequate assessment of risks • Improper GO / NO-GO decisions • Incorrect information in decision making Team Coordination Training Response Directorate

  12. The Team Cont’d • Mishap causes (cont’d): • Inattention (16%), failure to: • Monitor information displays • Maintain a proper lookout • Use proper technique Team Coordination Training Response Directorate

  13. The Team Cont’d • Mishap causes (cont’d): • Ineffective Supervision (5%): • Lax enforcement of standards / procedures • Not verifying job done correctly • Lack of oversight Team Coordination Training Response Directorate

  14. The Team Cont’d Although there are no specific statistics regarding mishaps or casualties in the Auxiliary, active duty Coast Guard statistics can be used to better understand the nature and scope of the problem. Team Coordination Training Response Directorate

  15. CG Small Boat Mishap Rate Rate per 100,000 patrol hours Team Coordination Training Response Directorate

  16. Team Coordination Part 2: Team Coordination The 7 elements of TC are: • Leadership • Mission Analysis • Situational Awareness • Adaptability and Flexibility • Communication • Assertiveness • Decision-making Team Coordination Training Response Directorate

  17. Leadership Team Coordination Training Response Directorate

  18. Leadership • Effective Leaders exhibit: • Courage • Confidence • Competence • Leadership is not just about giving orders. • Effective Leaders find ways to obtain the willing participation of others towards accomplishing a goal. Team Coordination Training Response Directorate

  19. Leadership Cont’d Leaders inspire and motivate others while managers give detailed directions to complete tasks by virtue of their position. Effective leaders earn the trust, respect, confidence, and loyalty of team members under their supervision. Team Coordination Training Response Directorate

  20. Leadership Cont’d • Leaders create an atmosphere of openness and trust within the team. • ALL team members, including leaders, should be approachable; suggestions from crew or a distressed vessel are thoughtfully accepted and acted upon if appropriate. • It is a courtesy to say “thank you” for all suggestions. Team Coordination Training Response Directorate

  21. Leadership Cont’d • Effective leaders: • Update crew on mission progress • Balance workload among crew members • Ensure the crew is fully qualified • Provide feedback on performance Team Coordination Training Response Directorate

  22. Leadership Cont’d • In Summary, effective leaders: • Make good decisions in a collaborative, team environment. • Have the courage to make the right decision, even if unpopular. • Exhibit confidence based on experience and ability. • Are competent, well prepared and mission oriented. Team Coordination Training Response Directorate

  23. MissionAnalysis Team Coordination Training Response Directorate

  24. Mission Analysis • The process by which operating and contingency plans are developed to safely and effectively accomplish the mission. • Operational plans must be preceded by information gathering such as: • Crew fitness • Mission specifics • Facility checklists • Weather forecast Team Coordination Training Response Directorate

  25. Mission Analysis Cont’d • Operational plans (CONT'D): • Failure to gather accurate and comprehensive information and/or complacency affects the planning process and places the mission and crew at risk. • Contingency planning is critical as operational plans may change once implemented. Team Coordination Training Response Directorate

  26. Mission Analysis Cont’d Mission Analysis Includes: • Complexity of mission • Environmental factors • Crew fitness / selection / training Elements that impact Mission Analysis: • Crew safety (Priority!!!) • The mission Team Coordination Training Response Directorate

  27. Mission Analysis Cont’d • Operational Risk Management (ORM) plays an • important role in Mission Analysis. • Always conduct a risk assessment with your crew prior to all patrols or missions. Green-Amber-Red (GAR). • Continually assess and update risk assessment throughout the mission with your crew. • GAR is a Team Coordination tool for ORM. Team Coordination Training Response Directorate

  28. Mission Analysis Cont’d A GAR assessment is part ofan accepted way to plan and prepare for a mission. The other parts are Pre- and Post- Underway Briefs and the Pre-Underway Check List. Areas of Responsibility (AORs) may use differing GAR tools to assess risk. Team Coordination Training Response Directorate

  29. Mission Analysis Cont’d Sample GAR Worksheet Use the GAR form approved in your AOR. There may be additional explanatory pages to a form. Team Coordination Training Response Directorate

  30. Mission Analysis Cont’d • Accept no unnecessary risk • Accept necessary risk only when benefits outweigh costs • Make risk decisions at the appropriate level • ORM is just as critical in execution as in planning Team Coordination Training Response Directorate

  31. SituationalAwareness Team Coordination Training Response Directorate

  32. SituationalAwareness • All team members are responsible for situational awareness, not just the coxswain • Know what is going on all around, including aboard the vessel • Plans are critical to success; be ready to change plans based on new information or situations • Situational awareness is critical to good decision making Team Coordination Training Response Directorate

  33. Situational Awareness Group Activity How might we lose our Situational Awareness? Identify as many barriers to maintaining good situational awareness as possible. Name some ways to avoid these barriers and correct loss of situational awareness. Team Coordination Training Response Directorate

  34. Situational Awareness Cont’d • Barriers to situational awareness: • Confusion over / pre-occupation with task • Lethargy, fatigue, loss of focus • Complacency, inactivity, boredom • Neglect of proper procedure • Environmental factors, e.g.: • Weather • Engine noise • Sea state Team Coordination Training Response Directorate

  35. Situational Awareness Cont’d Loss of Situational Awareness Two-Challenge Rule If a team member has two or more omissions or questionable actions, the individual is assumed to have lost situational awareness. Immediate steps must be taken to re-establish a healthy, alert environment on board the facility. Team Coordination Training Response Directorate

  36. Situational Awareness Cont’d • Loss of Situational Awareness may be prevented by: • Including crew in initial mission analysis • Rotating dutieson a regular basis • Training exercises such as man overboard & line throwing evolutions, etc. • Varying the speed and direction of the vessel or aircraft when possible Team Coordination Training Response Directorate

  37. Adaptability Team Coordination Training Response Directorate

  38. Adaptability • Effective team membersincluding the coxswain adapt and are open to new information. • Adaptability - Able to react to changes in: • Environmental conditions • Mission factors or complexity • Crew fitness • Equipment failures, etc. Team Coordination Training Response Directorate

  39. Adaptability Cont’d • Leaders acknowledge that new information and/or crew input can change the mission. • All team members must maintain situational awareness so changes are quickly identified and prioritized. Team Coordination Training Response Directorate

  40. Adaptability Cont’d • Leaders leverage everyone’s ideas and experience. • Leaders encourage team members to remain flexible and adapt to new conditions, ideas and challenges. Team Coordination Training Response Directorate

  41. Adaptability Cont’d SuggestedGroupActivity • Group Activity • Adaptability means we are open to change • Take a few minutes now to identify the kind of new information that could cause us to change our operational plan • From where or what sources might that new information come? Team Coordination Training Response Directorate

  42. Communication Communication is the KEYSTONE of ALL Team Coordination Team Coordination Training Response Directorate Thanks to Wikipedia

  43. Communication Cont’d Effective communication is: • verbal and/or non-verbal • clear and concise • understood Team Coordination Training Response Directorate

  44. Communication Cont’d Leaders and crew have equal responsibility to ensure that thoughts and information are conveyed effectively. A “feedback loop” is a simple method to ensure that transmissions are heard and clearly understood. Team Coordination Training Response Directorate

  45. Communication Cont’d The “feedback loop” acknowledges all communications by: • Repeating the message • Finding a non-verbal method of acknowledging the message, depending on the situation Always ask for feedback or observe behavior to be sure that the message was received correctly. Team Coordination Training Response Directorate

  46. SuggestedGroupActivity Barriers to Good Communication • Barriers can develop that short circuit or degrade the quality of communication. • What kinds of barriers may exist that we can overcome with a little thought ? Team Coordination Training Response Directorate

  47. Suggested Group Activity Some Barriers might be: • Failure to close the feedback loop • Distracting “background noise” such as engine, wind and other physical environmental factors • Over-complicating the message. Use the KISS method if possible (Keep It Simple Stupid) • Fatigue Team Coordination Training Response Directorate

  48. Assertiveness General Patton in 1943 Team Coordination Training Response Directorate

  49. Assertiveness Assertiveness: Ability of individual team members to state and maintain a position that may be unpopular, or counter to a position taken by others, unless (until) convinced by facts and logic, and not based solely on the authority or personality of others. Team Coordination Training Response Directorate

  50. Assertiveness Cont’d Be assertive, but not aggressive. • The aggressive person seeks to bully his/her way through situations for their own ego or self image. • An assertive person cares more about the “mission” than their ego. Attempt to communicate concerns without offending those who disagree. Team Coordination Training Response Directorate

More Related