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“The most important thing in communication is to hear what isn’t being said.” Peter Drucker. OBJECTIVES. Define the impact effective communication has in the workplace Name the key elements of the communication process Name the three types of communication media
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Define the impact effective communication has in the workplace
Name the key elements of the communication process
Name the three types of communication media
Describe the dangers of becoming emotional at work
Demonstrate proper formatting for business letters,memos, and emails
Effective communication is vital to business. What if there is no communication?
Formal communication:Vertical communication, Horizontal communication
Informal communication: Grapevine, Gossip
The process of a sender sending a message to a receiver with the purpose of creating mutual understanding
Identify the noises you experience during class
Communication exercise: one group use non-verbal medium to send a message (given by the instructor) to another group.
Make every attempt to not become emotional at work
Emotions take away our ability to think logically
If you cry or become angry, excuse yourself from the situation
Deal with your emotion in private
Open displays of anger are inappropriate
Business letter: formal written form of communication used when message is being sent to an individual outside the organization
Use proper business format
Sent on company letterhead
Proofread, sign, and date prior to mailing
Include follow-up activity
Use company #10 mailing envelope
Read example on page 130 and do activity 9-3
Business Memo: a formal form of written business communication set to a receiver within an organization
Sometimes called Interoffice Memorandum
Used for internal communication
Include receiver’s name, date, and subject
Include all facts, but be brief
Memos should be no longer than one page
Read page 130- 131 and do activity 9-4
Popular for both internal and external communications
Utilize software template
Include subject in subject line
Avoid “Hi,” “Hello,” “Urgent,” “Important,” or “Test”
Only use for business purposes
Avoid use of emoticons
Maintain confidentiality of electronic address book