Using open data to improve public services
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Using Open Data to Improve Public Services. Andrew Stott UK Transparency Board formerly Director, data.gov.uk & UK Deputy GCIO World Bank 23 Feb 2012. @dirdigeng [email protected] Open Data in the UK: The Policy Drivers. UK Policy Drivers. June 07. Feb 09. Mar 11.

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Using Open Data to Improve Public Services

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Using open data to improve public services

Using Open Data to Improve Public Services

Andrew Stott

UK Transparency Board

formerly Director, data.gov.uk

& UK Deputy GCIO

World Bank

23 Feb 2012

@dirdigeng

[email protected]


Open data in the uk the policy drivers

Open Data in the UK: The Policy Drivers


Uk policy drivers

UK Policy Drivers

June 07

Feb 09

Mar 11

New economic and social value

Labour

Coalition


Uk policy drivers1

UK Policy Drivers

Improve public services

Mar 09

Jul 11

New economic and social value

Labour

Coalition


Uk policy drivers2

UK Policy Drivers

May 10

Jun 09

Transparent & Accountable Government

Improve public services

New economic and social value

Labour

Coalition


A dataset can serve multiple objectives

A dataset can serve multiple objectives


Open data in public service transformation

Open Data in Public Service Transformation


Service improvement why use open data

Service Improvement: Why use Open Data?

  • Increase Pressure to Raise Standards

  • Support Informed Choice

  • Drive Engagement and Feedback from customers

  • Allow Diversity of Providers

  • Promote Localism

“It is only by publishing data that we can wrest power from officials & give it back to the people” – David Cameron, UK Prime Minister


Some examples of putting this into practice

Some examples of putting this into practice


Better information services to the public

Better Information services to the public

Transport, public facilities and crime data among most downloaded Smartphone Apps


Enabling others to mine data to improve public outcomes

Enabling others to mine data to improve public outcomes

  • Prescription data

  • Patient outcome data

  • Longitudinal health records

  • Pupil-level education records


Use data to compare and choose hospitals

Use data to compare and choose hospitals

Patient

ratings

12+ WeeksMRSA-free

Bloodclots

2 recent

MRSA

Good C-Diffrecord

LowMortality


Civil society also collecting hospital data

Civil Society also collecting hospital data


Nation wide crime data

Nation-wide Crime Data

Vision: CrimeArrestConvictionSentence


Crime data engagement

Crime: Data Engagement

Accessible data on crime

It’s very local

Local team

How YOU can get involved

Local police Twitter feed

Telephone, website, Facebook and Youtube ….

Attract

Inform

Engage

Action


Public service data as a hub for civil engagement

Public Service data as a hub for civil engagement


Citizen sourced data

Citizen-sourced data

#uksnow TN13 4/10


Crowd sourcing to improve official data

Crowd-sourcing to improve official data


Civil society front end to public services

Civil Society front-end to public services


Civil society front end to public services1

Civil Society front-end to public services

LocalCouncil

context

MySocietyservice


Civil society front end to public services 2 0

Civil Society front-end to public services 2.0


Data and civic action 2 0

Data and Civic action 2.0

“1.0” function

Crowdsource

Knowledge

Form groupsin civil society

Socialfunctionality


Government is a data user too

Government is a data user too

  • Easier sharing

  • Lower transaction costs

  • Faster access to data

  • Reduced admin costs

  • Improved decisions

  • More “joined up” working

DataGM: Inter-agency benefits alone greatly exceed all open data costs


Uk principles for data on public services

UK principles for data on public services

  • Data must include user satisfaction, spending, performance and equality

  • Applies to all providers, from whichever sector

  • Data accessible through government websites and independent tools

  • Use APIs to allow third parties to present government content and transactions

  • User driven and transparent implementation


Lessons learned

Lessons learned


Important to have top level political support

Important to have top-level political support

“Greater transparency across Government will enable the public to hold politicians and public bodies to account”

“Public information does not belong to Government, it belongs to the public on whose behalf government is conducted.”


Important to have strong demand side

Important to have strong “demand-side”


Incremental delivery

Incremental delivery


Continuously engage with developers

Continuously engage with developers

Photos: @memespring,

@MadLabUK, @paul_clarke


And highlight applications not data

.. and highlight applications, not data


Data quality

Data Quality

  • Release of data will reveal issues of data quality

  • Celebrate greater checking of data!

  • Use as stimulus to

    • Measure

    • Prioritise

    • Improve


Using open data to improve public services

End


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