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Using Open Data to Improve Public Services

Using Open Data to Improve Public Services. Andrew Stott UK Transparency Board formerly Director, data.gov.uk & UK Deputy GCIO World Bank 23 Feb 2012. @dirdigeng andrew.stott@dirdigeng.com. Open Data in the UK: The Policy Drivers. UK Policy Drivers. June 07. Feb 09. Mar 11.

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Using Open Data to Improve Public Services

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  1. Using Open Data to Improve Public Services Andrew Stott UK Transparency Board formerly Director, data.gov.uk & UK Deputy GCIO World Bank 23 Feb 2012 @dirdigeng andrew.stott@dirdigeng.com

  2. Open Data in the UK: The Policy Drivers

  3. UK Policy Drivers June 07 Feb 09 Mar 11 New economic and social value Labour Coalition

  4. UK Policy Drivers Improve public services Mar 09 Jul 11 New economic and social value Labour Coalition

  5. UK Policy Drivers May 10 Jun 09 Transparent & Accountable Government Improve public services New economic and social value Labour Coalition

  6. A dataset can serve multiple objectives

  7. Open Data in Public Service Transformation

  8. Service Improvement: Why use Open Data? • Increase Pressure to Raise Standards • Support Informed Choice • Drive Engagement and Feedback from customers • Allow Diversity of Providers • Promote Localism “It is only by publishing data that we can wrest power from officials & give it back to the people” – David Cameron, UK Prime Minister

  9. Some examples of putting this into practice

  10. Better Information services to the public Transport, public facilities and crime data among most downloaded Smartphone Apps

  11. Enabling others to mine data to improve public outcomes • Prescription data • Patient outcome data • Longitudinal health records • Pupil-level education records

  12. Use data to compare and choose hospitals Patient ratings 12+ WeeksMRSA-free Bloodclots 2 recent MRSA Good C-Diffrecord LowMortality

  13. Civil Society also collecting hospital data

  14. Nation-wide Crime Data Vision: CrimeArrestConvictionSentence

  15. Crime: Data Engagement Accessible data on crime It’s very local Local team How YOU can get involved Local police Twitter feed Telephone, website, Facebook and Youtube …. Attract Inform Engage Action

  16. Public Service data as a hub for civil engagement

  17. Citizen-sourced data #uksnow TN13 4/10

  18. Crowd-sourcing to improve official data

  19. Civil Society front-end to public services

  20. Civil Society front-end to public services LocalCouncil context MySocietyservice

  21. Civil Society front-end to public services 2.0

  22. Data and Civic action 2.0 “1.0” function Crowdsource Knowledge Form groupsin civil society Socialfunctionality

  23. Government is a data user too • Easier sharing • Lower transaction costs • Faster access to data • Reduced admin costs • Improved decisions • More “joined up” working DataGM: Inter-agency benefits alone greatly exceed all open data costs

  24. UK principles for data on public services • Data must include user satisfaction, spending, performance and equality • Applies to all providers, from whichever sector • Data accessible through government websites and independent tools • Use APIs to allow third parties to present government content and transactions • User driven and transparent implementation

  25. Lessons learned

  26. Important to have top-level political support “Greater transparency across Government will enable the public to hold politicians and public bodies to account” “Public information does not belong to Government, it belongs to the public on whose behalf government is conducted.”

  27. Important to have strong “demand-side”

  28. Incremental delivery

  29. Continuously engage with developers Photos: @memespring, @MadLabUK, @paul_clarke

  30. .. and highlight applications, not data

  31. Data Quality • Release of data will reveal issues of data quality • Celebrate greater checking of data! • Use as stimulus to • Measure • Prioritise • Improve

  32. End

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